Full Time Valet Clerk

3 weeks ago

Kihei, United States HYATT Hotels Full time
Summary:
The Valet Clerkis a highly visible role that will require the ability to multitask and prioritize guest requests. Valet Clerks have a huge impact on the guest experience. They must be knowledgeable about hotel and transportation information as well as surrounding areas. Valet Clerks perform a wide variety of tasks.

The primary responsibilities include but are not limited to:
  • Answering calls from guests, vendors, and team members requiring assistance
  • Dispatching guest service & valet colleagues to handle requests such as (but not limited to):
  • Vehicle retrievals
  • Luggage pulls
  • Luggage deliveries
  • Room move assistance
  • Resort orientations.
  • Provides Valet service assistance during busy periods
  • Maintaining logs, storing and maintaining vehicle keys.
  • Keeps track of guest's arrivals and departures daily and communicates with the Bell/Valet team to assist guests in a timely manner.
  • Assisting guests with general inquiries, responding to guest requests, questions and effectively solving guest concerns.
  • Communicating service request calls to a variety of hotel departments
  • Post & processes payment for valet parking and associated fees.
  • Using hotel network efficiently as an information resource to keep current on hotel events, hours of operation, guest information and communications through email.
180 Day Probationary Rate: $19.52
Full Rate: $22.96

Hyatt Hotels Corporation is an equal employment opportunityand affirmative action employer. We do not discriminate on the basis of race, color, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenshipstatus or any other group protected by law.

This role will be eligible for the following benefits, after meeting initial eligibilityperiod:
  • Health / Dental / Vision / Chiropractic
  • 401K Retirement Savings Plan
  • Employee Stock Purchase Plan
  • Paid Vacation and Sick, Floating Holidays and 7 Observed Holidays
  • Discounted rooms at any participating Hyatt location starting on the first day of employment
  • Up to 12 complimentary rooms at any participating Hyatt location after 90 days of employment
When applying for a position working at a Hyatt hotel, you are pursuing an opportunity to join a culture built on caring and attentive colleague who have a passion for providing efficient service and creating meaningful experiences. Our values are the guiding principles for our success, giving us the opportunity to open over 1,350 properties worldwide.

Qualifications:
  • A true desire to satisfy the needs of others in a fast-paced environment
  • Prior experience in Valet, guest services, or Front Desk a plus, but not required
  • Refined verbal and written communication skills
  • Ability to stand for long periods of time
  • Ability to push, pull and lift up to 50lbs
  • Ability to work both independently and as part of a team
  • Must be able to provide excellent customer service
  • Must be computer savvy
  • Must be detailed oriented
  • Ability to work a flexible schedule including weekends, holidays for any shift of valet operations

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