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Field Services Engineer

2 months ago

Perrysburg, United States Vital Materials Co., Limited Full time

Position Title: Field Service Engineer- PVD

Summary

The Field Service Engineer for Electrical acts as an advocate for the company providing customer service in the office and on-site worldwide. General scope of duties includes machine installation, commissioning, maintenance, and repair of PLC and PC-controlled systems in a unique machine industry - including such machines in the photovoltaic industry like vacuum coating and automation. International travel is required. This is a full-time non-exempt position with limited supervision.

Education and Experience

· Strong oral and written communications skills with excellent skills in the English language and grammar.

· Associates or bachelor’s degree in a technical field.

· Requires 5+ years of related experience and gained full proficiency in a broad range of activities/skillsets related to field Installations and commissioning.

· May have to complete formal training in area of specialty.

· Ensure certifications are current (LOTO, ARC-Flash, Fork-lift, Respirator, etc.). When directed by Manager, conduct training classes at customer sites or main office.

· Works with Manager to continue development path.

· Reports to a Field Service Manager and/or Manager of Project Management.

Job Responsibility

· Installation, start-up, and hand-off acceptance of equipment and upgrades worldwide.

· Execute and meet agreed timelines set by the Customer and Project Management.

· Summarize work activities, collect data, and send clear and concise e-mails to main office as necessary.

· Provide remote customer support via email, phone, or other means.

· Submit Field Service Reports weekly to summarize daily activities and work hours.

· Ensure safety practices are followed and maintained including near-miss reporting.

· Wear appropriate clothing and PPE as needed whenever potential hazards exist.

· Make use of methods, checklists, and procedures established by Engineering.

· Contribute and provide feedback to checklists and procedures.

· Adjusts and operates certain equipment to complete assigned task safely and timely.

· Participate in Failure Analysis and feedback to Engineering.

· May be required to assist in mechanical aspects of installation, but primary focus is on electrical.

· Will assist with the setting or positioning to secure machinery.

· Assist in other areas deemed necessary by Department Manager to help achieve optimum company goals such as Manufacturing, Quality Assurance, and R&D.

· Assist or support other Vital engineering teams across all global offices when projects require higher than normal resources.

· May lead onsite installation crew consisting of subcontract and Vital employees.

· Will develop daily action plans and execute for installation activities.

· Requires minimal supervision.

Skills

· Ability to read and interpret electrical schematics and engineering drawings/blueprints/diagrams.

· Familiarity with semiconductor equipment or other large complex electro-mechanical systems are a plus.

· Experience with high voltage electrical, hazardous materials, thermal systems, and computer and PLC based control systems helpful.

· Ability to setup, operate, troubleshoot electrical, mechanical, and software systems in accordance with established procedures and guidelines.

· Ability to use Microsoft Office programs on a beginner to intermediate level, especially Excel Word, PowerPoint, Project, and Outlook.

· Ability to use AutoCAD programs on a beginner to intermediate level.

· One who possesses a continuous improvement mindset and challenges the norm is highly preferred.

· Must be able to work well under pressure and maintain a positive and cooperative attitude while interfacing with customers and colleagues.

· Establish and maintain a clean and safe work area following 5S practices while ensuring tools, equipment, and part inventory are well organized and stored properly.

· Must be a self-starter and works efficiently.

· Self-sufficiently performs a wide range of complex duties under minimal guidance from the department manager.

· Works independently within established procedures associated with the specific job function as directed by the department manager.

Position Location

Perrysburg, Ohio, or surrounding area

Travel

· Travel to customer sites alone or as part of a team.

· Must have or be able to obtain a passport and other documentation as required for international travel.

· Ability to travel up to 20% of the time worldwide.

Physical Requirements

· Will sit, stand or walk short distances for up to 8-12 hours per day.

· Will climb stairs on an occasional basis.

· Will lift up to 50 pounds on an occasional basis, according to work requirements.

· Required to use hands to grasp, lift, handle, carry or feel objects.

· Must be able to comply with all safety standards and procedures.

· Ability to wear personal protective equipment as required.

· Must be able to fly both domestically and internationally.

Please note: Potential candidates will meet education and experience requirements provided in this position and excel in completing the listed responsibilities for this role. All candidates receiving an offer of employment must successfully complete a background check, pre-employment drug screen, and any other test that may be required for the role.