![Taco Bell](https://media.trabajo.org/img/noimg.jpg)
Associate Restaurant Manager
2 weeks ago
Job Location: 036547 - VA Fairfax - Fairfax, VA
Position Type: Associate Restaurant Manager
Salary Range: Undisclosed
Description
Reports to: Restaurant General Manager
Directly Supervises: AGMs / Shift Managers / Team Members
Basic Purpose and Objectives of the Position
The Associate Restaurant Manager (ARM) serves as the assistant to the Restaurant General Manager and provides additional management coverage of operating hours and direct supervision of operations in an individual restaurant. Focal points include:
Driving excellence in customer service
Maintaining company standards in product and facility specifications
Supervising food handling procedures and operational processes
Exercising basic, shift-to-shift financial control to meet the restaurant profit margin targets
In addition, the ARM assumes full responsibility for specific financial controls, crew training assignments and the screening of prospective employees under the direction of the RGM. The ARM directly performs hands-on operational duties and on an on-going basis trains employee, responds to customer service needs and role models appropriate skills and behaviors in the restaurant.
The candidate for ARM is someone that is considered promotable to RGM within a year and a half of assuming the ARM position. The candidate has demonstrated the leadership skills necessary to become an RGM with continued training and coaching. ARM's that do not show progress towards Individual Development Plan within the first year are subject to demotion or termination.
Principle Accountabilities
Customer Satisfaction/Product Quality
Maintains fast, accurate service, positive guest relations and ensure products are consistent with company quality standards.
Drives customer-focused culture by serving as role model in resolving customer issues and training managers and crew to meet or exceed customer service standards.
Tracks, analyzes and resolves sources of customer complaints.
Ensure that food safety standards are met.
Financial
Develops and drives restaurant annual operating plan.
Analyzes sales, labor, inventory and other controllable accounts on a continual basis and takes corrective action to meet or achieve margin and sales growth targets.
Trains and mentors subordinates on financial analyses and profitability tips for the restaurant.
Develops store CAPEX requests and is the principle interface with all vendors.
Operations
Ensures that facilities and equipment are maintained to Company standards.
Monitors inventory, food preparation and order fulfillment daily to ensure adherence to company standards
Establishes restaurant speed with service (SWS) targets, monitors performance and resolves bottlenecks to achieve SWS goals.
Oversees development and revision of weekly management and crew schedules.
Human Resources
Directs all restaurant level HR activity including:
Personal accountability for crew hiring decisions
Learning Zone planning and execution
Performance management
Compensation
Employee relations issues up to and including termination
Provides hands-on training for management staff in advanced Learning Zone modules and develops all Shift Managers and Assistant General Managers to assume higher level responsibilities.
Develops and monitors staffing plans and directs crew sourcing activities.
Manages the work environment on all shifts to ensure fair and equitable employee treatment, as well as adherence to all company, state and federal workplace regulations.
Success Measures
Achievement of restaurant annual operating plan
Margin improvement over previous year sales growth
Weekly/Period restaurant performance in sales, labor, and COGS
PRC results and DISSAT scores
Learning Zone certification levels, crew turnover and staffing levels
Qualifications
Knowledge and Skill Requirements
Delivers Excellence in Customer Service
Is fully aware of customer needs and ensures that they receive quality products and service. Ensures work is to the correct standard. Possesses extremely high standards of product quality and speed with service and constantly monitors performance against those standards. Possesses a strong eye for detail and cleanliness. Presents a positive image through tidy and professional appearance of self and other employees. Interacts with customers in a highly effective and proactive manner. Consistently seeks to improve the customer experience. Demonstrates and emphasizes to others the importance of a winning customer experience. Uses customer feedback tools and techniques in making decisions and improving restaurant performance.
Team Leadership
Supervises others and efficiently coordinates their work. Delegates tasks to the most appropriate member of staff. Is able to remain in control in difficult situations. Provides clear direction and authority. Gets involved in a hands-on manner and leads by example. Is assertive. Communicates restaurant goals and a motivating vision; links individual performance to achieving restaurant goals. Demonstrates principled leadership and sound business ethics; stands up for what's right. Celebrates achievements; recognizes and rewards others; generates pride and commitment. Regularly coaches staff to drive performance against objectives; provides ongoing, constructive feedback. Demonstrates passion, enthusiasm and intensity in work; is a role model.
Business Savvy
Identifies problems quickly; assertively develops and implements solutions; manages restaurant flow to ensure customer satisfaction. Focuses the team on critical business issues; plans, organizes and delegates work for peak efficiency. Ensures understanding and use of available business tools by appropriate team members. Accurately analyzes financial data; identifies trends and takes appropriate action; follows-up to ensure 100% implementation. Understands key business drivers and uses this knowledge to build sales and achieve margin targets.
Team Development
Identifies appropriate staff development needs and action plans and ensure time is available for crew development. Is tenacious in ensuring that all employees receive the opportunity to learn and demonstrate new skills. Transfers own knowledge to others by clearly demonstrating procedures, maintaining high standards and walking the talk. Provides resources for development, follows up and gives positive, direct feedback. Provides ongoing coaching and feedback as well as periodic formal assessment of progress.
Restaurant Operations
Technically proficient in all aspects of food preparation, production and delivery. Displays detailed knowledge of all key food handling/food safety procedures. Familiar with basic restaurant equipment troubleshooting. Displays detailed knowledge of all company product standards.
Educational Attainment/Experience Requirements
High school diploma or GED.
Supervisory experience in either a food service or retail environment
Demonstrated ability to maintain financial controls and coach and train hourly employees.
Proven ability to drive customer satisfaction, financial performance and employee satisfaction.
Disclaimer
The list of requirements, duties and responsibilities is not exhaustive but is merely the most accurate list for the current job. The Company reserves the right to revise the job description and to require that other tasks be performed when the circumstances of the job change (for example, emergencies, changes in personnel, workload or technical development).
-
Restaurant Team Member
6 days ago
Fairfax, United States Panda Restaurant Group Full timeOur Panda Service and Kitchen Team associates are important members of our team and are responsible for warm, welcoming, and great food for our guest. **Service and Kitchen Team** **Pay Rate Starting: $16.00 - $17.00/ Hour** **Keyword: 3369** - Service Team Members are responsible for creating a warm and welcoming environment for our guests. - You are...
-
Restaurant Manager
5 days ago
Fairfax, United States HHB Restaurant Recruiting Full timeJob DescriptionJob DescriptionAre you a hardworking, service-minded leader with a real passion for the hospitality industry?Are you looking to take a step towards building your restaurant manager career, instead of just working a job?We need extraordinary leaders like you to apply for this full-service restaurant management position in Fairfax, VAAs a...
-
Restaurant Manager
4 weeks ago
Fairfax, United States HHB Restaurant Recruiting Full timeJob DescriptionJob DescriptionAre you a hardworking, service-minded leader with a real passion for the hospitality industry?Are you looking to take a step towards building your restaurant manager career, instead of just working a job?We need extraordinary leaders like you to apply for this full-service restaurant management position in Fairfax, VAAs a...
-
Restaurant Manager
5 days ago
Fairfax, United States Fairfax Marriott at Fair Oaks Full timeDescriptionThe Restaurant Manager will support and direct operation of the restaurant, will also work closely with the Executive chef. The Restaurant Manager will establish restaurant business plan by surveying restaurant demand; identifying and evaluating competitors; preparing financial, marketing, and sales projections. This individual must be a creative...
-
Fairfax, United States The Restaurant Zone Full timeJob DescriptionJob DescriptionJoin our high-volume, well-established restaurant, in McLean, VA, and become part of a winning team!We're searching for exceptional Assistant Managers who thrive in a fast-paced environment and are passionate about exceeding guest expectations.What's in it for you:Competitive Salary ~ $45K + (Depending on...
-
Restaurant Manager
5 days ago
Fairfax, United States Crescent Hotels & Resorts Full timeThe Restaurant Manager will support and direct operation of the restaurant, will also work closely with the Executive chef. The Restaurant Manager will establish restaurant business plan by surveying restaurant demand; identifying and evaluating comp Restaurant Manager, Manager, Restaurant, Operations, Hotel, Beverage
-
Restaurant Associate>
4 weeks ago
Fairfax Station, United States 7-Eleven Full time7-eleven - 4647 West Ox Road [Restaurant Team Member] As a Restaurant Associate at 7-Eleven, you'll: Provide prompt, courteous service by greeting and assisting guests; Perform duties necessary to maintain stores cleanliness, and basic upkeep; Comply with all food safety behaviors including but not limited to proper food handling procedures, temperature...
-
Restaurant Manager
4 weeks ago
Fairfax, United States Hooters of America, LLC Full timeOverview: Hooters of America LLC is looking for a Restaurant Manager in our Hooters of Fairfax! Manages various areas of responsibility within the operation; specifically Hospitality, Guest Satisfaction, Safety, Cleanliness, Drink Presentation and Atmosphere. Assists General Manager to ensure operations run efficiently and according to company policy and...
-
Restaurant Manager
4 weeks ago
Fairfax, United States Hooters of America Full timeOverview: Hooters of America LLC is looking for a Restaurant Manager in our Hooters of Fairfax! Manages various areas of responsibility within the operation; specifically Hospitality, Guest Satisfaction, Safety, Cleanliness, Drink Presentation and Atmosphere. Assists General Manager to ensure operations run efficiently and according to company policy and...
-
Restaurant Manager
4 weeks ago
Fairfax, United States Dunkin' Full timeRestaurant Manager This Dunkin' Donuts restaurant is independently owned and operated under a franchise granted by DD Franchising LLC. You are applying for work with a franchisee of Dunkin' Donuts, not Dunkin' Brands, Inc., Dunkin' Donuts or any of their affiliates. Any information you submit will be provided solely to the franchisee. If hired, the...
-
Restaurant Manager
4 weeks ago
Fairfax, United States Hooters of America, LLC Full timeOverview:Hooters of America LLC is looking for a Restaurant Manager in our Hooters of Fairfax!Manages various areas of responsibility within the operation; specifically Hospitality, Guest Satisfaction, Safety, Cleanliness, Drink Presentation and Atmosphere. Assists General Manager to ensure operations run efficiently and according to company policy and...
-
Restaurant Manager
4 weeks ago
Fairfax, United States Baskin Robbins Full time**Restaurant Manager** This Dunkin' Donuts restaurant is independently owned and operated under a franchise granted by DD Franchising LLC. You are applying for work with a franchisee of Dunkin' Donuts, not Dunkin' Brands, Inc., Dunkin' Donuts or any of their affiliates. Any information you submit will be provided solely to the franchisee. If hired, the...
-
Restaurant Manager
1 week ago
Fairfax, United States Baskin Robbins Full timeRestaurant Manager This Dunkin' Donuts restaurant is independently owned and operated under a franchise granted by DD Franchising LLC. You are applying for work with a franchisee of Dunkin' Donuts, not Dunkin' Brands, Inc., Dunkin' Donuts or any of their affiliates. Any information you submit will be provided solely to the franchisee. If hired, the...
-
Restaurant Manager Fairfax
7 days ago
Fairfax, United States Lazy Dog Restaurants, LLC Full time** Restaurant Manager Fairfax** **Job Category****:** Restaurant Management **Requisition Number****:** RESTA03076 Showing 1 location **Job Details** **Description** ****Restaurant Manager Fairfax / Chantilly**** ****Sign-on Bonus of $500 paid on the first pay period after you start!**** **Certified Great Place to Work 3 Years in a Row!** We are growing and...
-
Restaurant Operations Manager
3 days ago
Fairfax, United States First Watch Restaurants Full timeOverview: Our YOU FIRST Philosophy In addition to no night shifts and our fully chef-curated menu, our #1 priority has always been our people. We care about our customers, and we care about you! That’s where our YOU FIRST culture begins – each day, we put our employees first and strive to make them happy. They are empowered with an independence to...
-
Restaurant Shift Manager
4 weeks ago
Fairfax, United States Noodles & Company Full timeOverview Noodles & Company is more than fast food - we're a fast casual restaurant with real ingredients (say goodbye to greasy food and hello to fresh ingredients). We're hiring immediately for a restaurant Shift Manager to join us to motivate, coach and work alongside our teams. At Noodles, our mission is to always nourish and inspire every team member,...
-
Restaurant Shift Manager
4 weeks ago
Fairfax, United States Noodles & Company Full timeOverview Noodles & Company is more than fast food - we're a fast casual restaurant with real ingredients (say goodbye to greasy food and hello to fresh ingredients). We're hiring immediately for a restaurant Shift Manager to join us to motivate, coach and work alongside our teams. At Noodles, our mission is to always nourish and inspire every team member,...
-
Restaurant Manager
2 weeks ago
Fairfax Station, Virginia, United States Olive Garden Full timeOlive Garden Fair Lakes Shopping Center [Kitchen Manager / Shift Manager] As a Restaurant Manager at Olive Garden, you'll: Report to the General Manager and be accountable for taking initiative, being people-focused, and results-oriented; Be responsible for leading their teams in a busy, fast-paced environment; Demonstrate passion for service, a strong...
-
Restaurant Manager>
4 weeks ago
Fairfax Station, United States Olive Garden Full timeOlive Garden - 12980 Fair Lakes Shopping Center [Kitchen Manager / Shift Manager] As a Restaurant Manager at Olive Garden, you'll: Report to the General Manager and be accountable for taking initiative, being people-focused, and results-oriented; Be responsible for leading their teams in a busy, fast-paced environment; Demonstrate passion for service, a...
-
Restaurant Host
4 weeks ago
Fairfax, United States Ozzie's Good Eats Full time**Great American Restaurants** has an award-winning collection of 14 restaurants and 3 bakeries in Northern Virginia and Maryland offering fantastic cuisine and plenty of fun. We have been named a Top Workplace by The Washington Post, consistently ranking in the top 5 employers in the area over the last 10 years. The dedication of our people is what sets our...