Customer Care Representative

3 weeks ago

Lansing, United States Strykermeded Full time

Customer Care Representative

Remote

COVID-19 vaccination requirements

Stryker is driven to work together with our customers to make healthcare better. In order to fulfill our commitment as a federal contractor, while focusing on the health and safety of our employees and those that we serve, Stryker is encouraging US employees as well as all new US employees joining our company to be fully vaccinated against COVID-19. Today or in the future, vaccination may be a requirement based on the essential functions of the specific role or applicable regulations. Please refer to our page for current vaccination and/or reasonable accommodation requirements and timelines.

We are proud to be named one the Worlds Best Workplaces and a Best Workplace for Diversity by Fortune Magazine Learn more about our award-winning organization by visiting

Our benefits include bonuses; commissions; healthcare; insurance benefits; retirement programs; stock based plans; paid time off plans; family and parenting leaves; tuition reimbursement; wellness programs; onsite fitness centers and cafeterias; discount purchase programs; and service and performance awards not to mention various social and recreational activities.

****

Provides customer services relating to sales, sales promotions, installations and communications. Ensures that good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with the consumer laws. Develops organization-wide initiatives to proactively inform and educate customers. Develops improvement plans in response to customer surveys.

This position requires knowledge that is acquired through experience, specialized education or training. The role has clearly defined procedures and tasks as well as defined guidelines to aid in decision making. The job requires a basic understanding of work routines and procedures in own discipline. The technical procedures for this level are well defined. The job works within well-defined procedures that may involve a variety of work routines. This job typically requires a minimum of 2 or more years experience.

Under minimal supervision ensures that customers receive the best possible care by handling order entry and order-related inquiries. Duties would include:

Receives telephone calls and acts as a key contact regarding a variety of order-related requests, including but not limited to: pricing, scheduling, information updates, and shipping.

Processes customer orders via EDI, FIMS (Field Inventory Management System), phone, email, or fax and determines status of existing orders, including shipment tracking.

Provides detailed product information to customers as requested through order entry or order-related inquiries. Held accountable for upholding order-related policies and guidelines.

Directs and assists customers to appropriate Stryker divisions and departments.

May provide information to and/or research problems for the sales force and/or customers, coordinating with other departments as needed.

Process customer and Sales Representative returns.

Process complaints and enter into complaint system.

Will follow a standardized order entry process to ensure 100% accuracy for all orders (as defined by the company) that are submitted electronically, by fax or by phone within same day of receipt.

Participates in the creation and continuous improvement of standardized work.

Customer satisfaction: Perform with honesty and integrity instituting a highly responsive and unsurpassed level of customer care.

Be sure to have them submit you as a referral prior to applying for this position. Learn more about our employee referral program at

About Stryker

Stryker is one of the worlds leading medical technology companies and, together with our customers, is driven to make healthcare better. We offer innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes.

We are proud to be named one of the Worlds Best Workplaces and a Best Workplace for Diversity by Fortune Magazine Learn more about our award-winning organization by visiting

****

Date posted: February 17, 2022

Job ID: R468128

Job category:

Primary location: Remote

Employee type: Full time

Relocation: No

Work Flexibility:

Travel: 10%

Lansing

MI

US

Job Posting Location

  • Customer Support Representative

    4 weeks ago

    Lansing, United States SNI Companies Remote Work Freelance Full time

    SNI Companies has partnered with a reverse mortgage company in Lansing, MI and looking to hire Customer Support Representatives to work on-site in the Lansing, MI office. Customer Support Representative will handle high volume incoming calls in the Borrower Care Department.  Associates will manually answer calls as they come into the queue. Once a call...

  • Customer Support Representative

    3 weeks ago

    Lansing, United States Staffing Now Full time

    SNI Companies has partnered with a 30 year old Financial Services company and looking to hire Customer Support Representatives to work on-site in the Lansing, MI office. Customer Support Representative will handle high volume incoming calls in the Borrower Care Department. Associates will manually answer calls as they come into the queue. Once a call is...

  • Customer Support Representative

    2 weeks ago

    Lansing, United States Staffing Now Full time

    SNI Companies has partnered with a reverse mortgage company in Lansing, MI and looking to hire Customer Support Representatives to work on-site in the Lansing, MI office. Customer Support Representative will handle high volume incoming calls in the Borrower Care Department.  Associates will manually answer calls as they come into the queue. Once a call...

  • Customer Support Representative

    4 weeks ago

    Lansing, Michigan, United States SNI Companies Full time

    SNI Companies has partnered with a reverse mortgage company in Lansing, MI and looking to hire Customer Support Representatives to work on-site in the Lansing, MI office. Customer Support Representative will handle high volume incoming calls in the Borrower Care Department. Associates will manually answer calls as they come into the queue. Once a call is...

  • Customer Service Representative

    3 weeks ago

    Lansing, United States Auto-Owners Insurance Group Full time

    We offer a merit-based work-from-home program based on job responsibilities. After initial training in-person, you could have the flexibility of work-from-home time as defined by the leadership team. Auto-Owners Insurance, a top-rated insurance carri Customer Service Representative, Customer Service, Representative, Retail, Policy

  • Customer Experience Representative

    4 weeks ago

    Lansing, United States Latitude & Co Full time

    Customer Experience Representative Latitude & CO is in search of entry-level candidates to join our dynamic customer service team! We are dedicated to fostering diversity and consistently exceeding client and customer expectations. We are currently seeking a results-oriented and customer-centric individual to fill the role of Customer Experience...

  • Customer Experience Representative

    2 weeks ago

    Lansing, Michigan, United States Latitude & Co Full time

    Customer Experience RepresentativeLatitude & CO is in search of entry-level candidates to join our dynamic customer service team We are dedicated to fostering diversity and consistently exceeding client and customer expectations. We are currently seeking a results-oriented and customer-centric individual to fill the role of Customer Experience...

  • Customer Service Representative

    4 weeks ago

    Lansing, United States Culligantotalwater Full time

    * 02-Mar-2022 to 01-May-2022 (CST) * Lansing, MI, USA * 15-23 * Hourly * Full Time *Full benefit: Health, dental, visioin, 401k, ESOP, PTO, etc.* Customer Service Representative Our Lansing, MI dealership is looking to immediately hire a Customer Service Representative to perform customer service functions and assist our accounting department....

  • Life Customer Service Representative

    2 weeks ago

    Lansing, United States Farm Bureau Insurance Full time

    OBJECTIVE Life Customer Service Representative Objective To be an effective team member of the Life Customer Service Department. To provide excellent customer service in a prompt and professional manner. To address questions and concerns from customers by providing account or policy information and solving problems or errors. To process billing...

  • Customer Service Representative

    7 days ago

    Lansing, United States RGBSI Full time

    Customer service representativeLansing, MI Required:Strong communication skills to confidently explain information and converse with customers/clients.SAP/ ERP experience is required.Proficient in Excel spreadsheet and Word.Problem Solving-the individual identifies and resolves problems in a timely manner and gathers and analyzes information...

  • Customer Service Representative

    7 days ago

    Lansing, United States RGBSI Full time

    Customer service representativeLansing, MI Required:Strong communication skills to confidently explain information and converse with customers/clients.SAP/ ERP experience is required.Proficient in Excel spreadsheet and Word.Problem Solving-the individual identifies and resolves problems in a timely manner and gathers and analyzes information...

  • Customer Service Representative

    1 week ago

    Lansing, United States Zobility Full time

    Job DescriptionJob DescriptionCustomer service representativeLansing, MI  Required:Strong communication skills to confidently explain information and converse with customers/clients.SAP/ ERP experience is required.Proficient in Excel spreadsheet and Word.Problem Solving-the individual identifies and resolves problems in a timely manner and gathers and...

  • LiveChat Customer Support Representative

    2 weeks ago

    Lansing, Michigan, United States Michigan Farm Bureau Full time

    LiveChat Customer Support RepresentativeUS-MI-LansingJob ID: Type: Regular Full-Time# of Openings: 1Category: Customer Service/SupportFarm Bureau CenterOverviewLiveChat Customer Support Representative ObjectiveTo support customers as an extension of the Home Office by providing online service, quotes, and sales to existing and potential clients. To provide...

  • LiveChat Customer Support Representative

    2 weeks ago

    Lansing, Michigan, United States Michigan Farm Bureau Full time

    LiveChat Customer Support RepresentativeUS-MI-LansingJob ID: Type: Regular Full-Timeof Openings: 1Category: Customer Service/Support Farm Bureau CenterOverviewLiveChat Customer Support Representative ObjectiveTo support customers as an extension of the Home Office by providing online service, quotes, and sales to existing and potential clients. To provide...

  • LiveChat Customer Support Representative

    4 weeks ago

    Lansing, United States Michigan Farm Bureau Full time

    OBJECTIVE: LiveChat Customer Support Representative Objective To support customers as an extension of the Home Office by providing online service, quotes, and sales to existing and potential clients. To provide exceptional customer service in a prompt and professional manner. To provide online service during both standard and after-standard business hours by...

  • Customer Support Representative

    4 days ago

    Lansing, United States Staffing Now Full time

    SNI Companies has partnered with a reverse mortgage company in Lansing, MI and looking to hireCustomer Support Representatives to work on-site in the Lansing, MI office. Customer Support Representativewill handle high volumeincoming calls in the Borrower CareDepartment. Associates will manually answer calls as they come into the queue. Once a call is...

  • Customer Service Representative

    1 week ago

    Lansing, United States A-1 Mechanical of Michigan LLC. Full time

    Job DescriptionJob DescriptionCustomer Service RepresentativeJob Summary: A-1 Mechanical is currently looking for Customer Service Rep. This position offers the training necessary to establish you in a reputable trade, and create career growth potential. Our company was established in 1983, and we provide HVAC Repair, Replacement and Installation services....

  • Customer Service Representative I

    1 month ago

    Lansing, United States Integrity Staffing Solutions Full time $21

    Customer Service Rep I (In-office position)Lansing, MIDirect Placement positionPay: $21/hrAbout the Position:Our client is a nonprofit corporation health insurance company doing business in the state of Michigan. Its mission is driven by a purpose to provide people with the security of knowing they have health care when they need it. They are accomplishing...

  • Patient Access Representative

    4 weeks ago

    Lansing, United States McLaren Health Care Full time

    Under general direction, the Patient Access Representative I is responsible for completing tasks associated with specific assignments. Specific job responsibilities will be in registration, financial clearance, insurance verification, cashier, etc. as assigned by Revenue Cycle Management. Patient Access Representative I is expected to perform assignment...

  • Customer Service Representative

    4 weeks ago

    East Lansing, United States Court One Athletic Clubs Full time

    Job DescriptionJob DescriptionDo you have the desire to work in a fast-paced, fun environment, interacting with a diverse group of people? Look no further! Here at Court One Athletic Clubs we improve lives through commitment and exercise! Come join a leader in the health & fitness industry!Court One Athletic Clubs is a great place to begin, grow - or...