Receptionist

Receptionist

Job Description

Department: Administration

Reports to: Administrator or Rehab Services Director

POSITION SUMMARY

The Receptionist is expected to represent the company in a positive manner while greeting visitors, answering telephones and directing calls. This employee also provides clerical support to staff as needed.

QUALIFICATIONS

Education and/or Experience:

Minimum high school diploma or equivalent.

Typing proficiency of 40-50 words per minute.

Certificates, Licenses, Registrations:

None

Minimum Qualifications:

Knowledge of regulatory standards and compliance requirements.

Working knowledge of computer and software applications used in job functions, (word processing, graphics, databases, spreadsheets, etc.)

Able to project a professional image.

Strong organizational and analytical skills; oral and written communication skills.

Working knowledge and ability to apply professional standards of practice in job situations.

Freedom from use of and effects of drugs and alcohol in the workplace.

Meets state and federal criminal background check requirements.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

To perform this job successfully, an individual must be able to perform each key function satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the key functions.

Answers incoming and direct incoming calls.

Greets and direct visitors and family members.

Maintains knowledge of current patient listing to be able to direct visitors and phone calls.

Completes the pre-employment process for new hires

o Ensure Completeness of new hire paperwork to include acknowledgements, I-9, tax forms, etc.

o Conducts background checks, run Ichat, EPLS, OIG and arranges fingerprinting and ensuring the candidate completes fingerprints within timeline set by the state.

o Arrange pre-employment physical and drug screen.

o Schedule orientation.

o Complete reference checks.

Verify licenses/Certifications.

Maintains license/Certification book.

Maintains MILTC fingerprint and background check book.

Maintains Health Care Provider Vaccine Binder for vendors.

Assists with new hire orientation.

Provides clerical support for the Administrator and other staff, as directed.

Adheres to confidentiality requirements.

Demonstrates satisfactorily level of interpersonal skills to interact with facility staff, Administration, residents, families, vendors and government agencies.

Demonstrates honesty, integrity and respect for all employees, managers, residents and all other customers in all interactions.

Demonstrates knowledge of and respect for the rights, dignity and individuality of each resident in all interactions.

Knows of emergency and disaster procedures of the facility.

Demonstrates respect for co-workers and respond to needs of residents by complying with facility policies.

Demonstrates ability to prioritize tasks/responsibilities and complete duties within allotted time.

Ability to carry out the essential functions of this job (with or without reasonable accommodation).

Assures participation in relevant in-service training sessions.

Assures new hires are entered into Relias for continued education.

Attends and participate in facility meetings, as assigned.

Accesses continuing education opportunities appropriate to responsibilities.

Manages employee records in MILTC.

LANGUAGE SKILLS

Must be able to speak and write in the English language in an understandable manner. Must be able to

express self adequately in written and oral communication and to communicate effectively with

supervisor, staff members, residents and their family members.

REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables. Ability to interpret a

variety of instructions furnished in written, oral, diagram, or schedule form. Applies process

improvement methods and techniques and identifies processes for improvement in daily work.

INTERPERSONAL SKILLS

Demonstrates active listening techniques; gains support through effective relationships; treats others

with dignity and respect; seeks feedback; follows the chain of command to resolve issues and/or

conflicts.

CONTINUING EDUCATION

Attends in-services and continuing education programs.

RESIDENT RIGHTS

Promotes and protects residents rights; treats residents with dignity and respect; protects residents

personal belongings; reports suspected abuse or neglect; avoids the need for physical restraints in accordance with current professional standards; supports independent expression, choice and decision-

making consistent with applicable law and regulation.

INFECTION CONTROL

Applies hand washing principles during daily work; demonstrates understanding of isolation and

standard precautions; recognizes signs and symptoms of infection and complies with the employee

health program; demonstrates understanding of the process for identifying and handling infectious

waste; maintains personal hygiene; complies with OSHA standards in the work place; and demonstrates

understanding of cross contamination.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common

fractions, and decimals.

INFORMATION MANAGEMENT

Computer knowledge and use is required. Enters or records data timely and accurately; protects

confidentiality of Resident information; protects data against loss or destruction; logs onto the system

using own password; logs off the system when leaving the work station; reports suspected violation of

security/confidentiality issues; reviews data and identifies trends.

WORK ENVIRONMENT

The work environment characteristics described are representative of those and employee encounters

while performing the essential functions of this job. Reasonable accommodations may be made to

enable individuals with disabilities to perform the essential functions. While performing the duties of

this job, the employee is occasionally exposed to fumes or airborne particles and toxic or caustic

chemicals. The noises level in the work environment is usually moderate.

ENVIRONMENT OF CARE

Demonstrates understanding of fire and emergency procedures; participates in fire and disaster drills;

maintains emergency supplies and equipment; demonstrates understanding of safety and security

procedures; applies safety and security precautions; demonstrates understanding of hazardous materials plan; demonstrates proper use of equipment.

CORPORATE COMPLIANCE

Report issues affecting resident care to the Administrator. If issues continue, the Corporate Compliance

Officer should be contacted immediately through the Concern Resolution Program.

PHYSICAL DEMANDS

The physical demands described here represent those that must be met by an employee to successfully

perform the essential functions of this job. Reasonable accommodations may be made to enable

individuals with disabilities to perform the essential functions. While performing the duties of this job,

the employee is frequently required to stand and walk. Stooping, squatting, bending, lifting and

carrying, as well as other physical demands may be required. The employee is occasionally required to

lift and/or move up to 25 pounds.

JOB DESCRIPTION REVIEW

I understand this job description of the Receptionist, its requirements, and that I am expected to

complete all duties as assigned. I understand the job duties, may be altered from time to time. I have also noted below any accommodations that are required to enable me to perform these duties. I have also noted below any job that I am unable to perform, with or without accommodation.

My Signature Authorizes That I Have Read and Understand the above Job Description

Employee Signature _ Date _ __

CC: Employee File

Employee

It is the policy of this facility to recruit, hire, train, compensate and in all ways treat all staff members without regard to race, color, religion, sex, pregnancy, gender identity, sexual orientation, national origin, age, disability, military status status, genetic information or other characteristics protected by applicable law.