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Customer Service

3 months ago

Kent, United States Graebel Companies Full time

Customer Service / Relocation Associate

Tracking Code 3802-263 Job Description

Corporations contract with Graebel as a trusted supplier for relocating their employees. If a client company would like to move a specific employee from one city to another, our relocation division works with that employee to administer the benefits.

The Relocation Associate assists the Relocation Consultants by performing the following tasks:

* Prepare cost estimates within a custom software program

* Maintain web-based files for each relocating employee within a custom software program

* Extensive phone and e-mail contact with transferees (relocating employees)

* Liaise with other internal departments to process the needs of the transferees

* Expense report auditing

* Maintain contact with suppliers such as real estate agents, inspection agencies, title companies, household goods moving providers, etc. to help facilitate relocations

* Assist with escalation resolution both internally and externally

* Other duties as required

The needs of the business can vary depending on the time of the year, and summer is the busiest season. There are peaks of heavy volume throughout the year, and the Relocation Associate must be able to accommodate the amount of work that is required. This may require overtime throughout the year.

Required Skills

* Outstanding customer service skills

* Strong organization, time management, and problem-solving abilities

* Ability to work both independently and on a team

Required Experience

* 1-3 years of general office experience

* Relocation or Real Estate experience is extremely useful

* Proficient on the phone and Microsoft Outlook

Graebel Companies, Inc. is an EEO/AA Employer M/F/Disabled/Vet

Job Location Kent, Washington, United States Position Type Full-Time/Regular ** Apply**

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