Barista- RFC

1 month ago

Redmond, United States Mercury's Madness, Inc Full time
About the Organization
MERCURYS MISSION:

To Embrace People,
Foster Relationships
and Spread Love -
One Greeting, One Connection,
One Relationship at a Time

We are a locally owned company founded in Woodinville in 1998. Over the years, we have grown to 11 Eastside locations, including our newest Flagship Roastery and Bakery, Redmond Cafe, Woodinville, and Bothell Drive locations. We have won numerous awards for our commitment to excellence.

We are intensely focused on providing the most memorable Customer Service, Organic Coffee, Specialty Beverage, and Bakery experiences throughout our diverse company platform and world-class Flagship Roastery and Bakery in Bellevue.

We invite you to be a part of a team that prides itself on three core principles:

COFFEE. CULTURE. COMMUNITY.

Location
#04 RFC

Shift
Rotating Days and Evenings

Description

Barista: $16.28/HR + Average $6-12/HR in Tips

Position Overview: Baristas are the foundation and the brand of Mercurys. Baristas are friendly, personable, and have the ability to engage with customer by providing outstanding service. Ability to work with cross functional teams, participate in team meetings, always eager to learn, and have the ability to multitask with efficiency and speed at all times.

Essential Functions:
  • Always provide Mercurys' exceptional customer service, resolve all customer complaints, and ensure the customer leaves satisfied
  • Complies with all Mercurys' policies and procedures with integrity
  • Attend all staff and company meetings
  • Maintain a calm demeanor during periods of high volume and unusual events
  • Ensure requested beverages are made to Mercurys' standard and delivered in the expected amount of time
  • Knowledge of general business operations, drive sales, and reduce costs
  • Report any equipment issues as soon as they occur to management
  • Maintain location cleanliness and adhere to all food safety and sanitation standards
  • Ability to effectively problem solve and escalate issues to management
  • Can distinguish between appropriate and inappropriate behavior to inform management
  • Willingness to perform any additional tasks as assigned by management
  • Execute opening, closing, and shift change procedures, including cash/deposit handling
Mercurys offers a competitive benefits package:
  • Employee Rewards Program
  • Flexible Schedule
  • Training and Development
  • Employee Recognition
  • Industry Leading Tips
  • Health and Wellness Program
  • Instant Pay
  • Medical
  • Vision
  • Dental
  • Supplemental Insurance
    • Knowledge of Financial Education (KOFE)
    • Well Card Savings Program
Mercurys Coffee Co. 5 Core Principles

#1 Customer Service- We pride ourselves on having the best customer service in the industry We always greet customers within 10 seconds of arrival. We address them by using their first name (hint: you can see this on their Platinum account). We always make eye contact. We always show them how important they are to us.

#2 Quality- The coffee we serve is always 100% Organic Arabica Coffee and directly sourced with farmer partners. We are continually sourcing the highest quality coffee, ingredients, and products anywhere in the industry, and our customers have come to expect the best.

#3 Consistency- We are masters at following our recipes, processes, and procedures. We don't take shortcuts. We craft our beverages with integrity We constantly repeat orders back to our customers to ensure accuracy. We also have industry-leading technology that drastically improves the quality and consistency of our beverages and substantially reduces unnecessary repetition and strain on our teams.

#4 Cleanliness- Keeping a location clean must be a team effort. From daily dusting to cleaning under and around surfaces and weekly deep cleanings. We owe it to our customers and co-workers to maintain the cleanest possible work environment.

#5 Speed- We never compromise quality or speed, but speed is always essential to every transaction. Our goal is to serve each customer within 1 minute. Memorizing recipes and learning customers' drinks will improve our ticket/transaction times. Multi-tasking has always been essential but more than ever with our new automated machines.

Position Requirements

Requirements:
  • High School Diploma or GED
  • At least 18 years of age
  • Have or ability to obtain a food handler's permit by the time of hire
  • Have or ability to obtain a MAST permit at specific locations
  • Must have weekend availability
Core Competencies:
  • Multitasking
  • Technical Skills
  • Enthusiastic and Friendly Personality
  • Great Communication Skills
  • High-level Attention-to-detail


EOE Statement
Mercurys Coffee Co. is an equal opportunity employer to all employees and applicants. Mercurys does not discriminate against qualified individuals based on their race, color, religion, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), gender, gender identity, gender expression, national origin, age, mental or physical disability, ancestry, medical condition, marital status, military or veteran status, citizenship status, sexual orientation, genetic information, or any other status protected by applicable law. Please contact careers@mercurys.com for accommodations to the application process

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