Customer Service Associate
2 weeks ago
The Customer Experience Specialist provides customer service that is above and beyond for customer satisfaction and retention creating a culture of empowerment for employees to provide excellent customer service. Responsible for first contact resolution and the customer interaction experience within the location. Immediately handles and resolves customer issues at the counter and returns with the highest level of hospitality and professionalism. Serves at the primary Net Promoter Score (NPS) liaison for the management team, updating and communicating on all performance actions and decisions related to Net Promoter Score. Analyzing NPS results to determine cause and execute on plans to improve guest satisfaction. Improves service by communicating and assisting employees to understand customer needs, providing guidance, feedback, and individual coaching when needed. Ensures that all corporate policies and procedures are administered and followed by all staff.
Wages: $17.00 per hour
Qualifications:
3+ years of demonstrated experience in customer service, with experience in operations and sales. Rental car experience a plus. Excellent customer service skills. Excellent oral and written communication skills. Excellent relationship building and leadership skills. Excellent problem-solving and decision-making skills
Apply today and shift your career into drive for tomorrow
Benefits and Perks:
Not only do you get to be part of an organization where you Drive your Potential, Power your Passion Below are a few perks and discounts:
- Up to 40% off the base rate of any standard Hertz rental
- Medical, Dental & Vision plan options
- Retirement programs, including 401(k) employer matching
- Paid Parental Leave & Adoption Assistance
- Employee Assistance Program for employees & family
- Educational Reimbursement & Discounts
- Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
- Perks & Discounts -Theme Park Tickets, Gym Discounts & more
About Us
The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.
US EEO STATEMENT
At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company.
Individuals are encouraged to apply for positions because of the characteristics that make them unique.
EOE, including disability/veteran
-
Customer Service Associate
1 day ago
Lynchburg, United States The Hertz Corporation Full timeThe Customer Experience Specialist provides customer service that is above and beyond for customer satisfaction and retention creating a culture of empowerment for employees to provide excellent customer service. Responsible for first contact resolution and the customer interaction experience within the location. Immediately handles and resolves customer...
-
Retail Associate
1 week ago
Lynchburg, United States The Kroger Company Full timeThe Kroger Company is committed to providing excellent customer service and ensuring a positive shopping experience for its customers. As a Retail Associate, you will be responsible for effectively communicating with customers and responding to their questions and requests in a timely manner.Job ResponsibilitiesOperate equipment according to company...
-
Customer Service Representative
1 week ago
Lynchburg, Virginia, United States Zips Car Wash Full timeJob DescriptionWe are seeking a Customer Service Associate to join our team at Zips Car Wash in Lynchburg, VA. As a Customer Service Associate, you will be the face of our company and play a critical role in ensuring that our customers have a positive experience.Key Responsibilities:Welcome and engage with customers in a friendly mannerSell and promote our...
-
PT Customer Service Leader
2 months ago
Lynchburg, United States Food Lion Full timeCategory/Area of Expertise: Retail Operations Job Requisition: 291990_external_USA-VA-Lynchburg Address: USA-VA-Lynchburg-13955 Wards Rd Store Code: Store 02579 Front End (7234135) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million...
-
Customer Service Representative
1 week ago
Lynchburg, United States Burlington Full timeBurlington Stores, Inc. seeks a skilled and enthusiastic Customer Service Representative to join its retail team.As the last point of contact for our customers, you will be responsible for ensuring their shopping experience is both enjoyable and satisfying.Responsibilities include:Providing top-notch customer serviceEfficiently processing transactions at the...
-
Customer Service Representative
1 week ago
Lynchburg, United States Walmart Full timeKey ResponsibilitiesOur ideal candidate will have excellent communication skills and be able to work in a fast-paced environment. As a Retail Associate, you'll be responsible for:Greeting customers with a positive attitudeProviding prompt and accurate service at the checkoutMaintaining a clean and organized workspaceAssisting colleagues as neededWhat We...
-
Customer Service Representative
5 days ago
Lynchburg, Virginia, United States Wal-Mart Full timeJob SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Member Frontline Cashier Associate. As a key member of our front-end team, you will play a critical role in providing exceptional customer service and ensuring a seamless shopping experience for our members.About the RoleThis is a fast-paced and dynamic...
-
Customer Service Rep
1 month ago
Lynchburg, United States Lincare Holdings Full timeOne of the Nation's major suppliers of in-home oxygen & respiratory therapy is seeking Customer Service Representatives. Lincare's mission is to set the standard for excellence, transforming the way respiratory care is delivered in the home. We are inspired by a vision to enable patients with chronic conditions to remain engaged in life, with the peace of...
-
Customer Service Representative
3 months ago
Lynchburg, United States First National Bank Full timeJob Type Full-time Description Are you passionate about building relationships and helping others? Do you enjoy a fast-paced, customer focused environment? At First National Bank, we pride ourselves on extraordinary customer experience, and that wouldn't be possible without an extraordinary team! We are seeking a Customer Service Representative/Teller...
-
Customer Service Representative
5 days ago
Lynchburg, United States Sam's Club Full time**Job Overview:**Sam's Club is seeking a Customer Service Representative to join our team. In this role, you'll be responsible for providing exceptional customer service to members, answering questions, and addressing concerns.Your responsibilities will include:Assisting members with purchasing decisions and locating merchandiseProviding personalized service...
-
Customer Service Representative
1 day ago
Lynchburg, United States Crash Champions Full time**Champions Do More**At Crash Champions, We Believe the Difference is Trust. Crash Champions is the one of the fastest growing and most exciting brands in the collision repair industry. The company is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S., serving customers and business partners at more than...
-
Customer Service Representative
5 days ago
Lynchburg, Virginia, United States McDonald's Restaurants Full timeAs a valued member of the McDonald's Restaurants team, you will have the opportunity to start your career in a fast-paced environment that prioritizes customer safety and well-being. With over 50 procedures in place, you can feel confident in the measures taken to ensure a secure work environment.We offer competitive pay for this role, with an estimated...
-
Customer Service Representative
2 months ago
Lynchburg, United States Crash Champions Full time**Champions Do More** At Crash Champions, We Believe the Difference is Trust. Crash Champions is the one of the fastest growing and most exciting brands in the collision repair industry. The company is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S., serving customers and business partners at more than...
-
Customer Service Ambassador
1 week ago
Lynchburg, Virginia, United States CAVA - Lynchburg Full timeJob OverviewWelcome to CAVA - Lynchburg, where we're passionate about serving delicious Mediterranean-inspired meals with a smile. As a valued member of our team, you'll play a key role in delivering exceptional customer experiences that keep our guests coming back for more.About the JobWe're seeking a talented Customer Service Ambassador to join our team!...
-
Customer Service Representative
5 months ago
Lynchburg, United States U-Haul Full timeLocation: 1760 Park Ave, Lynchburg, Virginia 24501 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional...
-
Customer Service Representative
1 week ago
Lynchburg, United States Heas Energy Llc Full timeOverviewAs a Cashier at Heas Energy Llc, you will play a vital role in delivering exceptional customer experiences while ensuring the smooth operation of our retail stores. This position requires strong communication skills, attention to detail, and the ability to work effectively in a team environment.Responsibilities* Provide friendly and helpful service...
-
Customer Service Representative
1 week ago
Lynchburg, Virginia, United States Heas Energy, LLC Full timeJob OverviewWe are seeking a skilled Cashier to join our team at Heas Energy, LLC. This role involves providing exceptional customer service while facilitating transactions in our store.
-
Customer Service Representative I
3 months ago
Lynchburg, United States Cathcart Rail Full timeJob DetailsJob Location Lynchburg Tank Shop - Lynchburg, VA DescriptionSummary Description Cathcart Rail, headquartered in Columbus, Ohio, is a leading freight rail services and transportation company. We employ nearly 1,000 employees in more than 100 locations in 33 states and operate the largest railcar services network in the industry, encompassing 18...
-
Automotive Service Associate
3 weeks ago
Lynchburg, United States Berglund Luxury Auto Lynchburg Full timeCustomer Service and Porter RoleAt Berglund Luxury Auto Lynchburg, we strive to provide exceptional customer experiences. As a key member of our team, you will play a crucial role in ensuring our customers receive the best possible service.Responsibilities:Provide welcoming and courteous assistance to customers, guiding them to the appropriate staff...
-
PT Customer Lead
3 months ago
Lynchburg, United States Food Lion Full timeCategory/Area of Expertise: Retail Operations Job Requisition: 293191_external_USA-VA-Lynchburg Address: USA-VA-Lynchburg-13955 Wards Rd Store Code: Store 02579 Front End (7234135) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million...