Receptionist

Summary:

Under the direction of the Director of Telecommunications, the Receptionist operates the hospital's telephone system console; greets and manages visitors; coordinates requests for information and services as appropriate; and provides miscellaneous services at the reception desk as directed.

Job Duties & Responsibilities:
Departmental:

• Operate the hospital's phone system console to receive, screen, and direct calls appropriately, while maintaining confidentiality of patient and staff information. Take and process messages for intake, as directed.
• Greet and manage visitors according to hospital policy.
• Coordinate requests for information and services as appropriate. Facilitate communication between departments and staff as needed. Make announcements using the overhead paging system as directed and according to policy.
• Assist with the hospital's emergency code situations as directed, including emergency paging.
• Provide miscellaneous services at the reception desk.
• Monitor sign-out of hospital vehicles according to policy.
• Sell meal tickets and other items, as directed.
• Balance the cash register.
• Secure patient valuables according to policy.
• Log parcels for shipping, as directed.
• Maintain the key log.
• Provide other services, as directed.

Hospital

• Promote department goals and the mission of Rogers Memorial Hospital.
• Demonstrate understanding of Joint Commission and other regulatory agency compliance regulations.
• Participate in Hospital committees, Performance Improvement/Quality team meetings, and team projects, as directed.
• Project a professional image by wearing appropriate, professional attire per the Hospital's dress code policy.
• Demonstrate positive, calm, professional, and effective communication skills.
• Demonstrate punctuality, preparedness, and good organizational ability.
• Contribute to Performance Improvement/Quality initiatives in a positive, solution-focused manner.
• Fulfill all Human Resources and Infection Control requirements.

Additional Job Description:

Education/Training Requirements:

• High school diploma or GED required.
• Six (6) months of clerical or business training or receptionist experience, or equivalent, is required.