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Customer Service

4 months ago

Kent, United States Graebel Companies Full time

Customer Service / Relocation Consultant (Rental)

Tracking Code 3852-263 Job Description

Corporations contract with Graebel as a trusted supplier for relocating their employees. If a client company would like to move a specific employee from one city to another, then our relocation division works with that employee to administer his or her benefits within the parameters of that company's policy or policies.

The needs of the business can vary depending on the time of the year, and summer is often (but not always) the busiest season. There are peaks of heavy volume throughout the year, and the Rental Consultant must be able to accommodate the amount of work that is required. This may require working beyond a standard work week throughout the year.

We need an individual who enjoys working and helping customers during stressful circumstances, so a deep desire to help them, using your excellent customer service skills, is paramount. Because we work in a very fast-paced, high-volume environment, you need to be highly organized with a keen sense of priorities and time-management. Our Consultants work in a team environment, so the ability to pitch in when needed is a must.

Below is a sample list of tasks a Rental Consultant may perform:

- Manage a caseload of transferees who are currently renting a home at their origin, audit expense report reimbursement, and ancillary services

- Administer client relocation policy to transferees moving within the U.S. and/or Canada

- Coordinate authorized relocation services including shipment of household goods, home rental assistance, temporary housing, househunting trips, real estate agent placement, etc.

- Acquire and maintain some knowledge of IRS rules and regulations regarding relocation

- Counsel transferees regarding the expense management process

- Identifies and builds relationships with third party service providers and other internal departments

- Understand and meet services level agreements

- Update the Company systems with relevant information about the transferee and his/her move

- Other duties as required

Required Skills Outstanding customer service skills. Strong organization, time management, and problem-solving abilities. Ability to work both independently and as a team. Professional demeanor in all areas (e-mail, phone, in person). Strong problem solving and critical thinking skills.

Preferred Skills: MS Office proficiency. 1-3 years of general office. Any relocation or real estate experience. Extensive phone usage.

Required Experience Working knowledge of Microsoft Outlook. Bachelor's degree is preferred; however, related experience in Real Estate or Relocation will be considered in lieu of formal education.

Graebel Companies, Inc. is an EEO/AA Employer M/F/Disabled/Vet

Job Location Kent, Washington, United States Position Type Full-Time/Regular ** Apply**

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