Lead Patient Service Representative

4 weeks ago

Lewiston, United States St Mary's Health System Full time

St. Mary#s Health System Position Title:# Lead Patient Service Representative Position Title Specification: ## Physician Network B Street Health Center # Purpose of Position or Position Summary: The Lead Patient Service Representative serves as an ambassador and point of contact for practices or patients in our community who are making referrals to CCS Psychiatry or CCS Outpatient Counseling.# They are also responsible for managing those referrals between the CCS programs and maintaining an effective system for referral tracking.# In addition, they assist with scheduling new patient appointments and other assigned projects. # Education/License High school or GED # Experience 0-1 yr. # Skills Computer, Customer Relations, Filing, follow verbal instructions, Grammar / Spelling, Interpersonal, Medical Terminology, Organizational, Read/comprehend written instructions, Telephone, Typing, Verbal # Must successfully complete medical terminology class within six months of hire. # # # Scope of Service: Covenant Health System Values# ORGANIZATIONAL VALUES AND RESPONSIBILITIES# COMPASSION We show respect, caring and sensitivity towards all, honoring the dignity of each person, especially the poor, vulnerable and suffering. INTEGRITY We promote justice and ethical behavior, and responsibly steward our human, financial and environmental resources. COLLABORATION We work in partnership, dialogue and shared purpose to create healthy communities. EXCELLENCE We deliver all services with the highest level of quality, while seeking creative innovation. It is an expectation that all staff at Covenant Health will comply with and encourage others to adhere to all applicable laws, regulations and standards including but not limited to State licensing, HIPAA, DNV and the standards of conduct that are part of our corporate #Organizational Integrity# program. # St. Mary's Health System Position Title: Lead Patient Service Representative Position Title Specification: Physician Network B Street Health Center Purpose of Position or Position Summary: The Lead Patient Service Representative serves as an ambassador and point of contact for practices or patients in our community who are making referrals to CCS Psychiatry or CCS Outpatient Counseling. They are also responsible for managing those referrals between the CCS programs and maintaining an effective system for referral tracking. In addition, they assist with scheduling new patient appointments and other assigned projects. Education/License * High school or GED Experience * 0-1 yr. Skills * Computer, Customer Relations, Filing, follow verbal instructions, Grammar / Spelling, Interpersonal, Medical Terminology, Organizational, Read/comprehend written instructions, Telephone, Typing, Verbal Must successfully complete medical terminology class within six months of hire. Scope of Service: Covenant Health System Values ORGANIZATIONAL VALUES AND RESPONSIBILITIES COMPASSION We show respect, caring and sensitivity towards all, honoring the dignity of each person, especially the poor, vulnerable and suffering. INTEGRITY We promote justice and ethical behavior, and responsibly steward our human, financial and environmental resources. COLLABORATION We work in partnership, dialogue and shared purpose to create healthy communities. EXCELLENCE We deliver all services with the highest level of quality, while seeking creative innovation. It is an expectation that all staff at Covenant Health will comply with and encourage others to adhere to all applicable laws, regulations and standards including but not limited to State licensing, HIPAA, DNV and the standards of conduct that are part of our corporate "Organizational Integrity" program.

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