Entry Level Customer Service Assistant

2 weeks ago


Los Angeles, United States Hustle Notice Biz Full time
Entry Level Customer Service Assistant

Department: Mark Rink

Employment Type: Full Time

Location: Los Angeles, CA

Compensation: $17.80 - $26.00 / hour

Description

Job Title: Entry-Level Customer Service Assistant

Job Summary:
We are seeking a friendly, reliable, and detail-oriented individual to join our team as an Entry-Level Customer Service Assistant. In this role, you will be the first point of contact for our customers, providing assistance, answering inquiries, and ensuring a positive experience. This is an excellent opportunity to develop your customer service skills and grow within a supportive and dynamic organization.

Key Responsibilities
  • Greet and assist customers in a professional and courteous manner.
  • Respond to customer inquiries via phone, email, and in-person, providing accurate information about products, services, and policies.
  • Resolve customer issues and escalate complex concerns to the appropriate team members when necessary.
  • Maintain and update customer records in the company database.
  • Assist with processing orders, returns, and exchanges in a timely and efficient manner.
  • Collaborate with team members to ensure customer satisfaction and smooth workflow.
Skills, Knowledge and Expertise
  • High school diploma or equivalent; additional education or certifications in customer service is a plus.
  • Strong communication and interpersonal skills.
  • Basic proficiency in Microsoft Office (Word, Excel) and familiarity with CRM software is a bonus.
  • Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
  • Problem-solving skills with a focus on delivering positive outcomes for customers.
  • A friendly and professional demeanor with a passion for helping others.
Benefits
  • Health insurance
  • Paid time off
  • Opportunities for advancement and skill development
  • Supportive team environment


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