Service Manager

3 weeks ago

Monterey Park, United States The Ladders Full time
Lead a Team, Transform Lives: Service Manager Opportunity
Ready for a career that's more than just a job? Join a team that's changing the game in home services For 15 years, we've been raising the bar for customer and employee satisfaction. Now, we're looking for a dynamic Service Manager who's ready to lead, inspire, and achieve alongside a team that truly cares.
A successful Service Manager will drive team performance, ensuring technicians consistently exceed expectations and deliver top-notch customer service. They will analyze market trends and customer feedback, adapting strategies to meet company goals and objectives. With proven leadership and customer service expertise, they'll foster a culture of excellence, ensuring continued growth and success for both the team and the company.
What's in it for you?
  • We offer a base salary + bonus pay, with potential earnings ranging anywhere from $80,000 to $100,000.
  • A company culture that pays close attention to its employees.
  • Continuous trainings
  • Company Events
  • Birthday recognition
  • 100% paid medical, dental and vision coverage for employees
  • 401K
  • Company Provided Life Insurance
  • PTO
  • Birthday Off
  • Company Vehicle

Responsibilities for the Service Manager:
  • Manage and develop staff, including setting work priorities, conducting staff meetings, coaching, mentoring, and training staff.
  • Oversees daily operations to ensure that proper procedures and guidelines are in place.
  • Understands the financial and revenue goals and ensures their department successfully meets or exceeds these numbers - see the big picture and work towards it.
  • Has the ability and willingness to learn the industry standards and practices, including product details and company services offered.
  • Offers exemplary customer service, including maintaining customer relationships and ensuring repeat customers by coaching your team to upsell products and services and taking care of any customer concerns or complaints quickly and professionally.
  • Assists with or performs administrative tasks.
  • Develops working knowledge of industry regulations, restrictions, and laws and ensures service department adheres to all rules.
  • Resolves escalated customer issues by developing and maintaining a great relationship with customers.
  • Regularly audits work being done and customer service is provided to ensure all standards are met and that repair work is carried out effectively, correctly, and thoroughly.
  • Promote enthusiasm and brand loyalty during daily huddles, team meetings, and 1:1's.

Requirements for our Service Manager:
  • Experience with a residential home service company (plumbing, HVAC and/or electrical) is required.
  • Management, leadership, and coaching experience is required.
  • Possess the ability to inspire both personal and professional growth in our team members.
  • Ability to drive team performance to achieve all business goals and objectives.
  • Clean, safe driving record and ability to pass a background check.
  • Highly organized
  • High integrity, exceptional communication, and social skills.
  • Technologically savvy.
  • Team player with a willingness to go above and beyond.


If you're ready to make a real impact and build a rewarding career, apply today

All qualified candidates will receive consideration for employment without regard to, and will not be discriminated against based on, race, gender, veteran status, disability, or other protected category. We are an equal opportunity employer. Pre-employment background checks and drug tests are required to be considered for this position.

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