Risk Analyst I

6 days ago

Plano, United States Careerbuilder-US Full time

Job Description:

Top 3 skills:

  • Fraud review background / KYC / underwriting background
  • Customer service
  • Attention to detail

Responsibilities:

  • The Payments Risk Operations team is seeking a highly skilled and engaged individual with a passion for customers and staying one-step ahead of losses.
  • The ideal candidate should have a solid understanding of risky behaviours and patterns, chargebacks, and financial records, such as invoices, balance sheets and bank statements.
  • Applies defined procedures to independently investigate, analyze, and resolve queued fraud and financial risk issues.
  • Works with limited instructions on defined risk cases.
  • Makes outbound calls to customers to validate payments transactions.
  • Writes complete, succinct and accurate case notes.
  • Provides empathetic, accurate, and efficient resolutions to very complex and escalated customers.
  • Handles questions or escalations on suspected fraud from other business units.
  • Allowed discretion in waiving specific company policies such as pricing and timing.
  • Maintains or exceeds established standards for investigation procedures.
  • Works on special projects as needed.
  • Takes feedback from recommendations on process improvements, while also identifying areas where improvement is needed and contributes to make necessary changes.
  • Escalates infrequently and only for the most complex, unknown issues.
  • Works with team to share best practices and ideas on fraud prevention techniques.

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