SOC Operator

Overview:

COMPANY OVERVIEW

As the nation's largest producer of clean, carbon-free energy, Constellation is a company purposely-built to meet the challenges of the climate crisis. Constellation has been the leader in clean energy production for more than a decade and we are growing our company and capabilities. Now, we're accelerating, speeding our low-carbon or no-carbon power to more people in more places, day and night, providing our customers and communities with options to buy, manage and use energy as part of their decarbonization mission. The race is on to confront the climate crisis and Constellation is ready to meet the challenge. Come join us as we lead energy, together.

TOTAL REWARDS

Constellation offers a wide range of benefits and rewards, designed to help our employees thrive professionally and personally. In addition to highly competitive salaries, we offer a bonus program, 401(k) with company match, employee stock purchase program; comprehensive medical, dental and vision benefits, including a robust wellness program; paid time off for vacation, holidays and sick days; and much more.

Expected salary range of $54,000 to $60,000, varies based on experience, along with comprehensive benefits package that includes bonus and 401(k).

PRIMARY PURPOSE OF POSITION

Performs core functions of the Security Operations Center (SOC); monitor and remediate intrusion alarms, dispatch law enforcement /first responders to security incidents, answer and prioritize incoming emergency and routine security event calls, log personnel into substations, log and manage status of site intrusion systems. Write incident reports documenting security incidents, make notifications and maintain shift activity logs. Identify security system issues, create service requests for system repairs, and validate corrective maintenance. Perform activity specific actions as detailed in the SOC Policies and Procedures Manual, adhere to compliance requirements and perform regulatory procedures. SOC Operator position is fixed shift, 24/7.

PRIMARY DUTIES AND ACCOUNTABILITIES

• Monitor and remediate intrusion detection alarms
• Answer, prioritize, and respond to telephonic security incident reporting
• Manage and log site entry/exit system disarm events
• Write and submit security incident reports
• Submit service requests for corrective maintenance of security systems, perform service ticket validation
• Perform and document system checks and video tours
• Perform forensic investigative support of video and access control records
• Perform administrative SOC tasks

MINIMUM QUALIFICATIONS

• General: Effective interpersonal and communication skills. Ability to write grammatically correct and stylistically appropriate business communications. Ability to work effectively under high stress situations, to rapidly assess and respond to life safety and security incidents.
• Core Technical: Demonstrated proficiency on the following systems: CCure 9000E, ExacqVision, Andover Continuum, Pelco Control Point, Compass, DMP, D3, JIRA, PassagePoint, Exelon Alert, Microsoft Office Suite, and any other systems used by SOC at the time of application.
• Core Business Knowledge: Demonstrated knowledge of Constellation Business structure, SOC Policies and Procedures, Constellation NERC CIP Policies and Procedures, Substation Operation, and CISS Policy and Procedures.
• Education: Minimum AA degree, or High School or GED with 2 years of Security System or IT experience.