Field Service Engineer
3 weeks ago
The basic function of this position: Installation, training, repair, and implementation of retrofits on the complete line of our reflow ovens.
Duties and Responsibilities:
Support our product lines at domestic US customers
Work directly with customers to understand and rapidly diagnose equipment problems.
Provide technical training at customer facilities.
Produce concise, comprehensive, and accurate documentation of test reports and work instructions.
Provide diagnostic information, repair procedures and specific technical assistance to distributors and/or customers.
Perform root cause failure analysis on sub-systems, circuits, and components in a timely manner.
Provide serviceability requirements and design for serviceability input for new product development programs.
Create and assist in the release of Engineering documentation including bill or materials, engineering change orders, corrective action reports, and operational method sheets.
Qualifications:
AS or higher degree in engineering or sciences (BA/BS is preferred)
3+ years’ experience with surface mount technology (SMT) equipment and/or semiconductor equipment
Familiarity with equipment troubleshooting including root cause identification and problem-solving approaches such as 7-step or 8D
Proficient computer skills and familiarity with Windows applications including MS Word, Excel and PowerPoint
Ability to travel to customer facilities.
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