Client Service Consultant
1 month ago
The Client Service Consultant is responsible for program management and excellency of order execution for top tier clients. The Consultant is primarily responsible for end-to-end processes for new orders, reorders, and any change requests. They provide solution recommendations to clients, acting as subject matter experts on product offerings and technology solutions. The Consultant typically manages relationships with one or more high-value/high-volume clients.
Responsible for all transactional tasks associated with end-to-end order processes. This includes processing new orders, reorders, and ensuring accurate and timely delivery.
Subject matter expert with highly developed knowledge of promotional products and solutions. Provides consulting to clients to address their needs and ensures that proposed solutions meet clients' expectations and address clients' business needs. Collaborates with Sales, Pricing, Merchandising on non-standard proposals.
Provides client updates on delivery status and troubleshoots any delivery issues as they arise. Escalates to management as necessary.
Basic Qualifications:
HS/GED and 4 years or Tech Cert and 2 years
Preferred Qualifications:
Education: HS/GED
4 years Customer Service, consulting with clients
Additional Basic Qualifications:
Must be 18 years of age or older
Target Compensation Range
Hourly: $26.00 - $26.00
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