Infrastructure Operations Mobile Engineer II

3 weeks ago

Grand Rapids, United States UFP Industries Full time

Do you like using your IT skills to solve complex problems in a highly collaborative environment? Join the UFP Industries' IT team where you will be integral to the continuous improvement of our company.

Job Summary

UFP Industries is seeking a Mobile Support Technician to add to our Infrastructure computing team. This position will primarily be responsible for supporting our mobile computing environment, working through remote issues, monitoring a ticket queue to manage incidents, and performing end-user support for related hardware and software. You will also collaborate with both internal and external parties to identify corporate computing needs and in resolution practices.

Works under general supervision; relies on experience and judgment to plan and accomplish goals and requires a certain degree of creativity and autonomy to perform the job.

Principal Duties and Responsibilities

  • Perform on-site analysis, diagnosis, and resolution of complex mobile and other end-point issues, and implement corrective solutions, including direct support when necessary.
  • Install, configure, test, maintain, monitor, and troubleshoot end-user mobile devices.
  • Construct, install, and test customized configurations based on various platforms and operating systems.
  • Collaborate with internal and external technology team members to ensure efficient operation of the organization's mobile computing environment.
  • Where required, administer, and resolve issues with associated end-user mobile and workstation enterprise software products.
  • Assist in managing and resolving support and service incidents and requests.
  • Make recommendations to enhance operations and availability.
  • Create and maintain IT documentation.
  • Support security policies in the implementation, monitoring, and auditing of IT services, applications, and WAN/LAN infrastructure.
  • Provide suggestions and feedback to fellow coworkers and management on system enhancements or process improvements.
  • Coordinate appropriate resources to resolve problems in a timely fashion.
  • Reports the status of projects and assignments to management on a regular basis.
  • Perform other duties as assigned.
Qualifications
  • Minimum 2-3 years of related experience required.
  • Experience with SCCM/Intune/Android/Windows OS
  • Proven problem-solving and troubleshooting skills.
  • Direct hardware/software troubleshooting experience.
  • Working technical knowledge of current protocols, operating systems, and standards.
  • Able to read and understand technical manuals, procedural documentation, and OEM guides.
  • Strong understanding of network services, including Active Directory, DNS, and DHCP.
  • Must be able to effectively communicate and interface with all levels of staff, from clerical to executive management.
  • Must be organized, an initiative-taker and must have the ability to prioritize work.
Skills and abilities
  • Proficiency in the use of the English language in reading, writing and speaking.
  • Strong analytical skills in making the appropriate business and technical decisions.
  • Ability to successfully interact with all organizational levels.
  • Strong interpersonal, teamwork, organizational, and workload planning skills are essential for this position.
  • Ability to function independently and produce results that meet standards of quality, timeliness, and acceptability.
  • Ability to work effectively within a team environment with other IT groups and our business partners.
  • Ability to pass a drug test.
Conduct
  • Initiative-taker; works well under little supervision.
  • Highly motivated and enthusiastic
  • Assertive and persuasive
  • Good reasoning and sound judgment
  • Good people skills and a good communicator
  • Strong organization skills and meticulous
  • Be a collaborator and support the Company's goals.
  • Conducts in a professional manner.


The Company is an Equal Opportunity Employer.

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