Service Engineer

3 weeks ago

Waltham, United States The University of Texas MD Anderson Cancer Center Full time

Job Title:

Service Engineer – Waltham, MA

Job Number:

33680

Location:

Waltham, MA

Job Description

We are seeking an experienced service engineer. Candidates should enjoy working in a fast-paced, mission-driven environment and be prepared to tackle a broad set of challenges as the company grows. This is an excellent opportunity for rapid career advancement in a fast-growing small company working on a groundbreaking new analytical tool.

Responsibilities

Will work with highly complex equipment (MRR) which requires an advanced understanding of electronics and analytical instrumentation

Provide on-site installation, testing, and customer training of MRR spectrometers

Installations involve setting up instruments, and verifying that the system meets factory specifications by running a complex series of Instrument, Operational, and Performance qualifications

Secure customer acceptance of installation and repairs

Diagnose problems by in-depth troubleshooting and provide service for the repair of complex instruments

Re-qualify the instrument after service/repair to ensure proper performance of the instrument

Perform on-site preventive maintenance and validation of spectrometers

Organize and prioritize schedule in accordance with customer requirements to determine needs for immediate attention, onsite visits, and remote assistance

Coordinate with customers to arrange Remote Sessions, phone support, and lab facility inspection for new installations

Coordinate travel arrangements

Attend in-depth product training at our facility in Virginia

Communicate and work closely with the support team

Perform other duties as required

Required Skills

B.S. in Electrical Engineering, Electronics, or a related discipline

Minimum 4 years experience diagnosing and repairing electronic, electromechanical, and scientific equipment

Proven knowledge of analog electronics, high voltage circuitry/circuits

Strong technical skills involving analytical instrumentation

Excellent customer focus with the ability to reliably respond to inquiries, communicate and interact with customers

Excellent verbal, written, MS Office, computer, technical data, communication and presentation skills, with knowledge of TCP/ IP protocols, and the ability to communicate complex technical issues in an easy-to-understand manner

Valid Drivers’ License issued by the state of residence and in good standing

Excellent organizational skills with the ability to work independently, prioritize, multi-task, follow through, and meet deadlines within an entrepreneurial and customer-focused work environment

Ability and willingness to travel as required

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