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Shift Leader

2 months ago

Palm Desert, United States Luna Grill Full time

Who We Are We are

LUNATICS

and we mean every bit of it We are devoted to protecting our

high standards

through our culture,

training

and development.

We trust our Leaders to develop their teams and to mold our future leaders. We inspire each other, every day, to be our best self.

Luna Grill was born out of a passion and innovation to create an unmatched experience for our guests, but it does not stop there.

We hope to leave

a lasting impression

on not only our guests but

to

each other. If

it’s

not already

evident

, it soon will be that people are our number

ONE priority

.

Position

Summary The Shift Leader

assists

in inspiring and developing their team, upholding Luna Grill’s

high standards

, and providing e

xceptional

guest

service

and awareness to ensure the guests of Luna G

rill will

become “Raving Fans

”

.

Will

be responsible

for

running a great shift by providing

leadership and

guidance

in

utilization

of training tools

to the Cashiers and

assist

the manager as needed. Provides knowledge to cashiers and team trainers and empowers the team to provide great guest service

and

awa

reness Assists

with training of team

members Informs guest

(s)

of

LTO’s

and menu changes

and

m

akes recommendations

accordingly

. Demonstrate

s

knowledge of the brand

and menu items by a

nswer

ing

questions about our food, beverages and other restaurant functions and services Takes

guest’s

food orders and handle cash and credit transactions

according to

standards Works with kitchen staff to meet any

special requirements

for ingredients and preparation of

food Delivers food and beverages to

guests

in

a timely

and efficient

manner Performs side work at the start and end of each shift as

required

and checks team members

our

of position if scheduled as

MOD Maintains cleanliness

,

organization

, and mise

en

place

in the service area, dining room and

restrooms Monitors and

observe

guest

’s dining experience

.

Ensure guests are satisfied with the food and service

.

Respond promptly and courteously to any

requests Thanks guest

for their visit and invite them to return Delegates tasks to front of the house team

regarding

day-to-day

operations Assists

with counting inventory and

entering into

the computer

system Assists

with morning admin duties, bank runs

, DBR, placing and invoicing Sysco/beer/

wine Assists

with training new

front of the house team

members Ensures restaurant

is running efficiently while

Manager is

absent Attends all schedule team member meetings/training and brings suggestions for

improvements Takes necessary meal and rest breaks

accordingly Clocks in and out of the restaurant

in a timely manner Appropriately tends to guests using the BLAST

method Takes necessary meal and rest breaks

accordingly Managers

must adhere to Rest & Meal Policy Other duties maybe assigned Education/Experience Requirements One (1) year restaurant experience preferred and or team management/supervisorial; Luna Grill experience is ideal

. High School Diploma Required

. Knowledge,

Skills

and Abilities Must

represent

Luna Grill’s 12 Characteristics as outline in the Team Member Handbook. Possess and instill high quality standards for production and guest service. Strong leadership and problem

-

solving skills

. Detail oriented,

organized

and efficient

. Safety-minded

.

Effective

communication skills

. Courteous, friendly, and professional manner

.

Ability to work productively with

minimal

supervision

. Trustworthy and reliable.

Possess excellent basic math skills and

have the ability to

operate a cash register or POS system.

Computer literate using Microsoft Office

. Bi-lingual in English and Spanish preferred - must be able to communicate (speak, read, write) in the primary language of the work location. Physical Demands/Work En

v

iron

ment PHYSICAL DEMANDS

:

Stands

/walks

continuously (up to 5 hours) through the

shift

.

Frequent bending

, bend and twist neck and waist, reach above and below shoulders and squat, use hands, reaching or grasping with hands and arms

, and

be able to

lift up

to 25 pounds

.

Must be

able to work under pressure and be

flexible to work irregular hours including

weekends and holidays. WORKING ENVIRONMENT

:

Must

comply with

Company’s Appearance and Dress Code standard as

set forth in

the Team Member Handbook

.

Works primarily indoors in temperature-controlled, clean, and well-lighted environment

.

Makes frequent trips to kitchen, where air may be moist, warm, and odorous from cooking foods

.

Kitchen floors are

uneven, and

may be slippery from moisture and grease

. I have read and understand the above-referenced job requirements and have the ability to perform all of the essential duties listed herein. I agree to comply with the Company’s performance standards and understand that I will need to be flexible in order to accommodate the changing needs of operations. Luna Grill reserves the right to modify and update this job description as needed.

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