IT Specialist

4 weeks ago

Plymouth, United States Swan Lake Resort Full time
Job Summary: Swan LakeResort is currently seeking a Full Time IT Network Specialist.

Job Goals: Maintain technology equipment and assist staff in its use.

Job Skills/Requirements/Essential Functions:
  • Configure, maintain, troubleshoot and repair technology equipment such as computers, printers, video displays, data projectors, visual presenters, video conference devices, scanners, cameras, telephones, televisions, and other associated peripherals. Network and Security Cameras are ran by Ubiquiti Software.
  • Install and configure software applications used by Swan Lake Resort onto company computers.
  • Apply software application upgrades and patches when directed/instructed.
  • Configure, maintain, and troubleshoot Active Directory, DNS, and DHCP.
  • Troubleshoot and/or resolve staff issues with technology equipment, network connectivity and software applications. Knowledge of Office 360 a plus.
  • Train and support staff on proper use of technology equipment and software applications.
  • Assist with maintenance of the network servers, NAS, VLANs, Virtual Machines, and infrastructure equipment.
  • Assist with backup procedures.
  • Working directly with guests in a customer service capacity on guest Wi-Fi issues.
  • Maintain and troubleshoot company printers, copiers, etc.
  • Assist users in PC-related issues and training of users for newly introduced software components.
  • Maintain and troubleshoot all company issued cell phones.
  • Maintain company VOIP Phone System. Knowledge of ShoreTel system a plus.
  • Being the IT liaison with third party software companies in use on property

Education &/or Experience:

Associates of Applied Science or IT related field preferred.
2+ years of recent and relevant experience in the fields of IT &/or IT Networks
Ability to work effectively and productively with minimal supervision
Team player willing and able to meet agreed upon goals

Skill Requirements:

Must be willing to be on-call during off-duty hours for emergencies.
Must be able to develop strategies and steps to achieve organizational goals.
Must be able to convey information and ideas clearly.
Must be able to evaluate and select among alternative courses of action quickly and accurately.
Must work well in stressful, high pressure situations.
Must maintain composure and objectivity under pressure.
Must be effective at listening to, understanding, and clarifying the concerns and issues raised by employees and guests
Maintaining SSL Certificates