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BRANCH MANAGER aka OFFICE MANAGER
2 months ago
Job Description
Job Description
As an Office Manager, you are responsible for managing your team to achieve assigned goals though exceptional service and needs based selling. Oversee office operations while supervising and developing staff. Management experience and local community involvement are important for business development and growth while teambuilding and coaching skills are essential for developing office staff to provide exceptional customer service for which we are known. In addition to the candidate’s experience, Stock Yards Bank & Trust will provide a professional environment to continually improve the candidate’s skills in order to further his/her career goals for advancement within the banking profession.
Responsibilities
Daily responsibilities include, but are not limited to, the following:
Retain and expand current customer relationships.
Open new accounts, perform account maintenance, process and close loans
Consultative Selling - Engage existing clients and prospects to uncover needs and offer solutions
Perform Service Associate duties as required, such as, processing deposits, withdrawals, cashing checks, balancing a cash drawer and processing teller work through image capture
Responsible for team building & motivation – Track results vs. goals, conduct weekly team meetings and coach employees
Supervise branch personnel – Responsible for performance appraisals, employee development, disciplinary actions and scheduling
Lead, exemplify and coach to 212º commitment to service
Assist with business development by preparing for and participating in business calling activities, networking, and community involvement.
Remain up to date with changes in bank operational policies and procedures to ensure staff compliance while making recommendations to improve efficiency
Responsible for customer relations including complaints and inquiries
Responsible for office operational processes
Other functions as required
Represent the bank at community functions
Job Requirements
The successful candidate will have the following qualifications:
High School Diploma or GED equivalent required - BS/BA business related field preferred
Graduate of Management Training Program or
3+ years of retail banking experience
1+ years of lending experience
Computer proficiency including Microsoft Word, Excel, Outlook, Etc.
Ability to work in team environment and motivate others
Proven supervisory experience helpful
Professional appearance and demeanor
Good communication skills -- Both written and verbal
Organizational skills and time management
Ability to adapt to a changing environment.
Demonstrate active listening skills
Practical application of policies and procedures
Ability to coordinate actions in relation to the actions of others
Ability to foresee problems and develop solutions
Benefits
401(k) with a company match of up to 6%
ESOP employer match
Medical insurance
Dental insurance
Vision insurance
Cancer / Disease insurance
Accident insurance
Flexible Spending Accounts
Health Savings Accounts
Bank paid Life / AD& D insurance
Voluntary Life / AD&D insurance
Bank paid Short-Term and Long-Term Disability insurance
Employee Stock Purchase Plan
Employee Assistance Program
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit; use hands and fingers, handle or feel, reach with hands and arms, talk, see and hear. The employee is frequently required to stand and walk.
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