VIRTUAL - Customer Service Representative - Agency Response Center (CST States)

5 months ago

Houston, United States Farmers Insurance Full time

** VIRTUAL - Customer Service Representative - Agency Response Center (CST States)**

12386 **We are Farmers**

We are more than just your favorite commercials. We are a passionate, award winning, equal opportunity employer, committed to the strength of a diverse workforce. We are dedicated to supporting the well-being of our people through our extensive suite of benefits, as well as the well-being of the communities we serve through employee volunteer programs and nonprofit partnerships. Helping others in their time of need isnt just our business its our culture **We are Farmers**

**Job Summary**

* This position offers a $500 sign-on bonus within your first month of employment and a $1,000 bonus after completing 6 months

* This is an hourly position, which ranges from **$16.70-$19.50**. Pay is based on relevant experience and geographical location (cost of living).

* FULLY REMOTE: **must be located in the Central Standard Time Zone**

Consults effectively with internal and external customers relating to insurance needs, eligibility and solutions to provide a positive customer experience. Utilizes in-depth knowledge of Company products and services while working across multiple lines of insurance and within multiple technology platforms within a fast-paced, dynamic, contact center environment.

**Essential Job Functions**

* Resolves customer and agent inquiries, solves problems related to policies.

* Consults effectively throughout the insurance life cycle relating to coverage, renewals, cancellations, pricing and other general service related requests.

* Utilizes multiple system platforms to conduct research, identify processes and review prior transactions to make sound decisions and recommendations to customers.

* Maintains accurate system documentation of customer interactions or transactions, details of inquiries, complaints, or comments, as well as action taken.

* Acts as an advocate of the business to identify new coverage opportunities, retain customers and recommend Farmers Insurance to others.

* Identifies trends in service and escalates concerns to leadership.

* Refers unresolved customer issues to appropriate department for further investigation and handling.

* Partners with various departments including Policy Support, Claims and Underwriting in responding to or assisting to resolve customer concerns.

* May work with external vendors to further solve for or respond to customer needs.

* Builds knowledge and industry acumen through self directed learning to contribute updated content to Knowledge Management system for department use.

* Stays current with underwriting and policy guidelines, and other updates including Department of Insurance requirement changes.

* May provide peer support.

* Performs other duties as assigned.

**Physical Actions**

* Sits or stands for extended periods of time, up to a full work shift.

* Listens to, interprets, and differentiates auditory information (e.g. others speaking) at normal speaking levels with or without correction.

* Visually verifies and reads information. Visually locates material, resources and other objects.

* Ability to operate a computer for extended periods of time, up to a full work shift. Physical dexterity sufficient to use hands, arms, and shoulders repetitively to operate keyboard and other office equipment up to a full work shift.

**Education Requirements**

High school diploma or equivalent required. Associates degree or progress towards the completion of Bachelor's degree preferred. Personal Lines or Property and Casualty license may be required for this role. If required, licensing exam must be obtained within a designated number of attempts or testing window in the state(s) in which the license is acquired.

**Experience Requirements**

One or more years general working experience preferred providing consultative service support within a high volume, complex environment. **Special Skill Requirement**

* Critical Thinking

* Advanced conflict resolution skills

* Consistently meeting or exceeding performance measurement goals

Job Location(s): US - TX - Houstn-10343SHt, US - AL - Brmghm-Concorse, US - AL - Brmghm-Invrness, US - AL - Brmghm-Perimtr, US - AL - Remote, US - AR - Fayetteville, US - AR - Little Rock, US - AR - Remote, US - IA - Remote, US - IA - Urbandale, US - IA - West Des Moines, US - IL - Freeport, US - IL - Remote, US - IL - Sprgfld-ClckTwr, US - KS - Kansas City, US - KS - OC1-17000 W 119, US - KS - OC2-16850 W 119, US - KS - OC3-S Ridgeview, US - KS - Olathe-118th Tc, US - KS - OverPk-11600Col, US - KS - OverPk-11880Col, US - KS - OverPk-7045 Col, US - KS - OverPk-Barkley, US - KS - OverldPk-Cody, US - KS - OverldPk-Lowell, US - KS - Remote, US - KS - Wichita, US - LA - Baton Rouge, US - LA - BatonRge-4150, US - LA - BatonRge-Laurel, US - LA - Lafayette, US - LA - Metairie, US - LA - New Orleans, US - LA - NewOrlns-Charls, US - LA - Remote, US - LA - Slidell, US - MO - Bridgeton, US - MO - Chesterfield, US - MO - KansasCty-104th, US - MO - KansasCty-Holme, US - MO - KansasCty-Walnt, US - MO - Remote, US - MO - Sprgfld-Kingsly, US - MO - Springfield, US - MO - StLouis-Ball, US - MO - StLouis-Olive, US - MO - StLouis-W Port, US - MO - StLous-DesPeres, US - MO - StLous-Geyer, US - MS - Jackson, US - MS - Jackson-Layfair, US - MS - Remote, US - MS - Ridgeland, US - ND - Bismarck, US - ND - Remote, US - NE - Omaha, US - NE - Omaha-97th St, US - NE - Omaha-FNB Pkwy, US - NE - Omaha-Frances, US - NE - Remote, US - OK - Chickasha, US - OK - OklaCty-23rd St, US - OK - OklaCty-BrdwyEx, US - OK - OklaCty-Memrl, US - OK - OklaCty-NW Expy, US - OK - OklaCty-Park, US - OK - Remote, US - OK - Tulsa-7th St, US - OK - Tulsa-8801, US - OK - Tulsa-Skelly, US - OK - Tulsa-Yale, US - SD - Remote, US - TX - Addison, US - TX - Amarillo, US - TX - Arlington-2201, US - TX - Arlington-Lamar, US - TX - Austin-BrodieLn, US - TX - Austin-Director, US - TX - Austin-E 6th St, US - TX - Austin-GrtHills, US - TX - Austin-Interegl, US - TX - Austin-LngVista, US - TX - Beaumont, US - TX - Corpus Christi, US - TX - Cypress, US - TX - Dallas-DallasPy, US - TX - Dallas-Greenway, US - TX - Dallas-Merit Dr, US - TX - Dallas-Quorum, US - TX - Dallas-RossAve, US - TX - Edinburg, US - TX - Grand Prarie, US - TX - Houstn-11700, US - TX - Houstn-2000SHtn, US - TX - Houstn-363NSHtn, US - TX - Houstn-CityWest, US - TX - Houstn-Eldridge, US - TX - Houstn-KatyFrwy, US - TX - Houstn-Richmond, US - TX - Irving, US - TX - Lewisville, US - TX - Lewisville-1945, US - TX - Longview, US - TX - Longview-Mrshll, US - TX - Lubbock, US - TX - Lufkin, US - TX - McAllen, US - TX - McAllen-S 10th, US - TX - Midland, US - TX - Plano, US - TX - Plano-DallasPy, US - TX - Plano-Intl., US - TX - Remote, US - TX - Round Rock, US - TX - SnAnto-1100NWLp, US - TX - SnAnto-4801NWLp, US - TX - SnAnto-Convent, US - TX - SnAnto-H10Wst, US - TX - SnAnto-ShriAn, US - TX - Stafford-Kirkwood, US - TX - Waco, US - WI - Brookfld-Bishop, US - WI - Brookfld-CorpDr, US - WI - Brookfld-Exec, US - WI - Brookfld-Sarah, US - WI - Madison, US - WI - Milwaukee, US - WI - Remote, US - WI - Stevens Point, US - WI - Waukesha-Rvrwd, US - WI - Waukesha-Swensn

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