Guest Service Agent

6 months ago


Weatherford, United States Fairfield Inn & Suites Full time

Overview:

Opportunity: Guest Service Agent

Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.

This positions pays $15/hr.


Your Growth Path

Front Desk Supervisor or Sales Coordinator Front Office Manager or Sales Manager


Your Focus

  • Immediately greet guests and offer to assist with their needs.
  • Register and assign guests to hotel rooms.
  • Establish methods of payment and verify credit.
  • Make and confirm reservations.
  • Compute bills, collect payments, and make change for guests.
  • Transmit and receive messages, using telephones or the PMS system.
  • Respond to guest requests in a timely manner.
  • Receive and resolve guest complaints, elevating to supervisor if necessary.
  • Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
  • Perform bookkeeping activities, such as balancing accounts and conducting audits.
  • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
  • Follow sustainability guidelines and practices related to HHMs EarthView program.
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
  • Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
  • Ensure overall guest satisfaction.
  • Perform other duties as requested by management.

Your Background and Skill

  • High School diploma or equivalent preferred.
  • Previous customer service experience or equivalent training required.
  • Knowledge of PMS systems preferred.

Work Environment and Context

  • Work schedule varies and may include working on holidays, weekends and alternate shifts.
  • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.

What We Believe

People Are Our Capability Hearts That Serve Only Excellence Stay Nimble - Own It

About Us :

HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.

To see other opportunitities at this location, click here.


  • Ticket Agent

    7 months ago


    Weatherford, United States Peerless Production Group Part time $11 - $15

    Radiance at the Ranch is back for its 3rd year in Weatherford. Radiance is a drive through Christmas Light Show featuring millions of Christmas lights to be enjoyed by families in the comfort of their car. Families will stay in their car and drive through through the 1.2 mile show.  Radiance at the Ranch is open nightly starting Nov 18, 2022 - Dec 31, 2022....


  • Weatherford, United States Wingstop Full time

    Wingstop - 2950 Fort Worth Highway - [Crew Member / Counter Service] As a Guest Service Team Member @ Wingstop, you'll be responsible for delivering World Class service by: Acting as the face and the voice of Wingstop to all of Guests who walk into the restaurant; Providing Guests with authentic, positive and genuine experiences; Interacting with Guests by...


  • Weatherford, Texas, United States LIndsay Ellis - State Farm Agent Full time

    State Farm Insurance Agent Job DescriptionWe are seeking a highly skilled and results-driven State Farm Insurance Agent to join our dynamic team at Lindsay Ellis State Farm Agency. As a key member of our sales team, you will be responsible for delivering exceptional customer service, growing our agency's customer base, and driving revenue growth.Key...


  • Weatherford, Texas, United States Travel Centers Of America Full time

    Job Overview: We are seeking a skilled Cashier to join our team at TravelCenters of America. As a Cashier, you will be responsible for handling guest transactions, maintaining a clean workspace, and providing excellent customer service.Key Accountabilities:Process guest payments accurately and efficiently using our point-of-sale system;Provide exceptional...

  • Call Center Agent

    2 weeks ago


    Weatherford, Texas, United States Ameritech Windows Full time

    Ameritech Windows is seeking a dynamic and results-driven call center agent to join our team. As a call center agent, you will be responsible for answering customer calls, responding to inquiries, and resolving issues in a timely and professional manner.You will work closely with our customer service team to ensure that our customers receive exceptional...


  • Weatherford, Texas, United States Fairfield Inn & Suites Full time

    Key Responsibilities: The successful candidate will be responsible for managing front desk operations, including checking guests in and out, handling room assignments, and processing payments. You will also be required to provide excellent customer service, respond to guest requests, and resolve any issues that may arise.


  • Weatherford, Texas, United States LIndsay Ellis - State Farm Agent Full time

    About the Role:This is an exciting opportunity to join our team as an Insurance Sales Representative at Lindsay Ellis - State Farm Agent. As a key member of our team, you will play a vital role in driving business growth and delivering exceptional customer service.Your Responsibilities:Market insurance products and services to clientsManage client...


  • Weatherford, Texas, United States Yellowstone Life Insurance Agency, LLC Full time

    About the RoleThis Virtual Life Insurance Agent position offers an exciting opportunity to work with a reputable insurance agency, providing personalized services to clients from the comfort of your own home. As a key member of our team, you will play a vital role in helping individuals protect their assets and loved ones by purchasing life insurance...

  • Store Team Member

    4 weeks ago


    Weatherford, Texas, United States RaceTrac Full time

    Job Description Overview">">This Store Team Member - Guest Experience role focuses on enhancing the overall shopping experience for customers, ensuring they feel welcome and valued throughout their visit.">Main Responsibilities:">Engage with guests to understand their needs and preferences, providing tailored recommendations on products and services.Process...

  • Breakfast Attendant

    4 weeks ago


    Weatherford, United States Plazahotelelpaso Full time

    Opportunity: Breakfast Attendant You can get further details about the nature of this opening, and what is expected from applicants, by reading the below. Prepare breakfast bar for hotel guests while greeting and servicing them in a friendly manner consistent with brand and/or hotel and sustainability standards. Your Growth Path Restaurant Server or Guest...


  • Weatherford, Texas, United States Peerless Production Group Full time

    Peerless Production Group Job OpportunityWe are seeking a Christmas Light Experience Coordinator to join our team at Radiance at the Ranch in Weatherford.About Us: Radiance at the Ranch is a drive-through Christmas light show featuring millions of lights. We offer flexible schedules and seek individuals who can convey the magic of the experience to each...


  • Weatherford, Texas, United States Wingstop Full time

    Service Experience Specialist: We are seeking a talented Service Experience Specialist to join our team at Wingstop. As a Service Experience Specialist, you will be responsible for delivering World Class Service to our guests by greeting them, taking orders, and serving food and beverages.About Us: Wingstop is a fast-growing restaurant chain that prides...


  • Weatherford, Oklahoma, United States Aimee Golden - State Farm Agent Full time

    Role OverviewWe are seeking a highly motivated and results-driven individual to join our team as an Insurance Relationship Manager. As a key member of the Aimee Golden - State Farm Agent team, you will be responsible for developing and maintaining strong relationships with clients to drive retention and growth.Job ResponsibilitiesThe ideal candidate will...


  • Weatherford, Texas, United States Wingstop Full time

    Job Title: Customer Service RepresentativeLocation: Wingstop RestaurantSalary: $8-$10 per hourAbout Us: Wingstop is a fast-growing restaurant chain that prides itself on delivering world-class service. As a Customer Service Representative, you will be the face of our brand, interacting with guests and ensuring their experience is positive and memorable.Job...


  • Weatherford, Texas, United States RULE THE ROOST WEATHERFORD LLC Full time

    About the JobWe are looking for a talented Dining Services Supervisor to oversee all aspects of dining operations at Rule The Roost Nashville Hot Chicken. As a key member of our team, you will play a critical role in delivering exceptional guest experiences and driving business results.Key ResponsibilitiesTotal Guest Satisfaction:Develop and implement...


  • Weatherford, Texas, United States Fairfield Inn & Suites Full time

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Fairfield Inn & Suites. As a key member of our front desk staff, you will be responsible for delivering exceptional guest experiences and ensuring seamless interactions with our guests.


  • Weatherford, Texas, United States Hand & Stone Massage and Facial Spa Full time

    Job DescriptionAt Hand & Stone Massage and Facial Spa, we are seeking a skilled Spa Receptionist to join our team. As a Spa Receptionist, you will be the first point of contact for our clients, providing exceptional customer service and ensuring a positive experience for every guest.ResponsibilitiesProvide excellent customer service to members and...


  • Weatherford, Oklahoma, United States Aimee Golden - State Farm Agent Full time

    Aimee Golden - State Farm Agent OverviewOur agency is dedicated to providing exceptional service to our clients. We are seeking a highly organized and detail-oriented individual to join our team as a Front Desk Coordinator.The ideal candidate will have previous experience in a receptionist or customer service role, with excellent communication and...


  • Weatherford, Texas, United States LIndsay Ellis - State Farm Agent Full time

    Join Our Team:Lindsay Ellis - State Farm Agent is seeking a highly motivated Insurance Sales Representative to join our team. As an Insurance Sales Representative, you will play a key role in driving business growth and delivering exceptional customer service.About the Position:Develop and execute sales strategies to grow business and increase revenueBuild...


  • Weatherford, Texas, United States Raising Cane's Full time

    Raising Cane's is seeking a motivated Customer Service Representative to join our team! As a key member of our restaurant staff, you will be responsible for providing exceptional customer service and ensuring a positive dining experience for all guests.Key Responsibilities:Take orders from customers and process payments efficientlyClean tables, floors...