Service Manager

2 weeks ago

Roswell, United States United Family Services Inc Full time

Summary:
Key Requirements:

The Service Manager is first and foremost responsible for guest relations and satisfaction. He/she assumes total store responsibility in Store Director, Assistant Store Director, and Grocery Manager™s absence. He/she serves as Controller of cash and returned check and is responsible for achieving front-end productivity goals while maintaining superior customer service and satisfaction.

  • When a guest enters my area or department, my first and most important responsibility becomes to acknowledge, greet, and engage that guest
  • Responsible for hiring, training, scheduling, performance management (to include discipline, separations, etc.) and productivity of all service counter team members, bookkeepers, maintenance, fuel clerks, floral clerks in non-floral stores, checkers and sackers; coordinates scheduling with the Grocery Manager
  • Responsible for managing all Service Counter functions
  • Responsible for the initial interview for all departments and new team member orientations, including initial and ongoing team member paperwork (including proper documentation when appropriate)
  • Responsible for supervising and ensuring proper checking and bagging techniques are being used
  • Responsible for ensuring proper bookkeeping procedures are implemented
  • Orders supplies for front-end maintenance of store; coordinates needs with Grocery Manager
  • Responsible for performance evaluations and coaching sessions of all team members within department and completion in a timely manner
  • Reports general store information to the Spirit and Spirit Too publications in stores with no Talent Relations Manager
  • Responsible for general public relations and Spirit initiatives within the store in stores with no Talent Relations Manager
  • Responsible for all payroll and accounting procedures and their implementation in stores with no Talent Relations Manager
  • Designates and assigns trainers as necessary
  • Responsible for cleanliness and appearance of entire front-end, including check stands, floors, exterior front of store, parking lot, etc.
  • In stores without a Talent Relations Manager, the Service Manager serves as the designated human resource manager to handle the hiring, training and orientation objectives
  • Responsible for safeguarding, controlling and monitoring all store assets, ensuring policies and procedures are implemented for control of assets
  • Assist with overall guest and team member safety
  • Greets and speaks politely with every guest on premises
  • Performs other duties as requested or required by management
Key Responsibilities:
  • Must be 18 years of age or older
  • High School Diploma or equivalent
  • Minimum of 1 year store experience
  • Must maintain Certified Food Safety Manager certification
  • The Service Manager is required to work an average of 45-48 hours per week. This will involve multiple opening, closing and day shifts depending on the store needs
  • Minimum of one year store experience
  • Must be able to lift up to 50 lbs and stand for long periods of time (up to 6 hours)
  • Must also be able to bend, lift, and perform all other physical aspects of the job
  • Ability to function as a team member and get along with others


This job description is intended to provide a high-level of general requirements for this position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure proper operations.

OUR MISSION
Ultimate Service Superior Performance Positive Impact

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