![Navy Federal Credit Union](https://media.trabajo.org/img/noimg.jpg)
Member Service Representative
1 month ago
Overview
To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificate IRA, revocable trust and estate accounts; lending products; and credit/debit cards. To perform advanced platform banking functions with minimal supervision. Provide assistance/training to lower level team members.
This position is eligible for the TalentQuest employee referral program. If an employee referred you for this job, please apply using the system-generated link that was sent to you.
Responsibilities
- Analyze, research and resolve problems and discrepancies related to member accounts/loans
- Assist members with submitting consumer/mortgage/equity loan, overdraft protection and credit card applications
- Counsel current and prospective members about Navy Federal's products and services
- Ensure cash and other negotiable instruments are handled properly
- Identify opportunities to cross service products and increase product penetration
- Perform platform banking functions
- Assist level I team members
- Understand and comply with federal and other regulations relating to financial products and services
- May assist with Branch Office vault opening, closing and balancing procedures
- May serve as a Branch Office and/or ATM vault custodian
- Perform other duties as assigned
Qualifications
- Ability to work independently and in a team environment
- Working knowledge of savings and checking products, accounts and services
- May be required to participate and complete specialized training (in Business Services, IRA, MLO, notary, etc.), per business need
- Effective active listening skills to accurately respond to inquiries and account requests
- Effective organizational, planning and time management skills
- Effective research, analytical, and problem solving skills
- Effective skill building effective relationships through rapport, trust, diplomacy and tact
- Effective skill exercising initiative and using good judgment to make sound decisions
- Effective skill maintaining composure in a high production and changing environment
- Effective skill navigating multiple screens and PC applications and adapting to new technologies
- Effective skill performing mathematical calculations and working accurately with numbers
- Effective verbal and written communication skills
Desired Qualifications
- Experience in member/customer service preferably in a call center, retail banking or financial institution
- Experience in working in a credit union environment
Hours: Available Monday - Saturday, hours based on business needs.
Location: 6365 Valley Springs Parkway, Riverside, CA 92507
Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance.
*Candidates who complete an application for the position will be sent a required online assessment to the email address listed in the application. Please be sure to check your spam and junk folders if you do not see the email in your inbox. Completing the assessment is critical to ensure that your application is considered, so please be sure to complete the assessment. To receive assistance in resolving any technical issues with your assessment, please contact our Infor assessment support team at TSCandidateSupport@Infor.com.
About Us
You have goals, dreams, hobbies, and things you're passionate about-what's important to you is important to us. We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them-friends, family, and passions. And we're looking for team members who are passionate about our mission-making a difference in military members' and their families' lives. Together, we can make it happen. Don't take our word for it: * Military Times 2022 Best for Vets Employers * WayUp Top 100 Internship Programs * Forbes 2022 The Best Employers for New Grads * Fortune Best Workplaces for Women * Fortune 100 Best Companies to Work For * Computerworld Best Places to Work in IT * Ripplematch Campus Forward Award - Excellence in Early Career Hiring * Fortune Best Place to Work for Financial and Insurance Services Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.-
Member Services Representative
2 months ago
Riverside, United States JARBO Full timeJob DescriptionJob DescriptionSummary – Member Services Representative – Customer Support:JARBO is currently assisting a rapidly-growing technology and infrastructure company with identifying experienced and passionate customer support professionals. Our Member Service Representatives take incoming questions from customers and offer resolution through...
-
Member Services Representative
2 months ago
Riverside, United States Altura Credit Union Full timeJob DetailsJob Location Corporate Office - Riverside, CA Position Type Part Time Education Level High School Salary Range $20.57 - $20.57 Hourly Description Classification: Hourly/Non-Exempt SUMMARY The Member Services Representative I provide courteous, confidential, and professional service to our members over the telephone, email or via secure message....
-
Member Services Representative
4 weeks ago
Riverside, United States Altura Credit Union Full timeJob DetailsJob Location Corporate Office - Riverside, CA Position Type Part Time Education Level High School Salary Range $20.57 - $20.57 Hourly Description Classification: Hourly/Non-Exempt SUMMARY The Member Services Representative I provide courteous, confidential, and professional service to our members over the telephone, email or via secure message....
-
Member Service Representative I
4 weeks ago
Riverside, United States Altura Credit Union Full timeJob DetailsJob Location Corporate Office - Riverside, CA Position Type Part Time Education Level High School Salary Range $18.41 Hourly DescriptionSUMMARY The Member Services Representative I provide courteous, confidential and professional service to our members over the telephone, email or via secure message. The MSR I provide service in a professional,...
-
Member Service Representative
3 months ago
Riverside, United States Navy Federal Credit Union Full timeTo provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificate IRA, revocable trust and estate accounts; lending products; a Member Service, Part-Time, Representative, Service, Retail, Banking
-
Customer Service Representative
4 weeks ago
Riverside, United States Poonam Walia - State Farm Agent Full timeROLE DESCRIPTION: Poonam Walia - State Farm Agent is searching for a competitive Producer who can recognize opportunities and strategically turn leads into long-lasting customer relationships. As our Customer Service Representative - State Farm Agent Team Member, your knowledge of insurance products and industry trends equips you to communicate directly with...
-
Customer Service Representative
3 weeks ago
Riverside, United States Poonam Walia - State Farm Agent Full timeROLE DESCRIPTION: As a Customer Service Representative - State Farm Agent Team Member with Poonam Walia - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will...
-
Customer Service Representative
3 months ago
Riverside, United States Poonam Walia - State Farm Agent Full timeJob DescriptionJob DescriptionROLE DESCRIPTION:Poonam Walia - State Farm Agent is searching for a competitive Producer who can recognize opportunities and strategically turn leads into long-lasting customer relationships. As our Customer Service Representative - State Farm Agent Team Member, your knowledge of insurance products and industry trends equips you...
-
Customer Service Representative
2 months ago
Riverside, United States firetrainingtoolbox.com Full time**Customer Service Representative** ** Riverside, CA 3 months ago Be among the first 25 applicants** ** Welcome back** Sign in to save **Customer Service Representative** at **Morphius Corp** . **MUST RESIDE IN CALIFORNIA**What we do is coordinate benefits for labor unions, credit unions, and associations. Working with police departments, firefighters,...
-
Customer Service Representative
2 months ago
Riverside, United States Poonam Walia - State Farm Agent Full timeJob DescriptionJob DescriptionROLE DESCRIPTION:As a Customer Service Representative - State Farm Agent Team Member with Poonam Walia - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make...
-
Customer Service Representative
2 months ago
Riverside, United States Fadeaway Marketing Full timeFadeaway Marketing is the engine room for success! Our Customer Service Representative team helps us drive sales and create the perfect customer experience. We go above and beyond for our customers, which makes us stand out above the rest. Our Customer Service Representative team members are self-motivated and energized by the audacious goals we set and are...
-
Customer Service Representative
4 weeks ago
Riverside, United States Fadeaway Marketing Full timeJob DescriptionJob DescriptionFadeaway Marketing is the engine room for success! Our Customer Service Representative team helps us drive sales and create the perfect customer experience. We go above and beyond for our customers, which makes us stand out above the rest. Our Customer Service Representative team members are self-motivated and energized by the...
-
Customer Service Representative
4 weeks ago
Riverside, United States AAA Full timeAAA - 3700 Central Ave [Customer Service Representative] As a Customer Service Representative at AAA, you'll: Work directly with customers through inbound phone calls which range from helping customers maintain their memberships to adding or upgrading memberships; Listen and understand customer issues, while offering meaningful solutions; Proactively offer...
-
Customer Service Representative
3 weeks ago
Riverside, United States Moon Moments Ltd Full timeCustomer Service Representative - Full Time (Weekly Pay $900 - $1100) Riverside, CA | On-Site Are you an outgoing and friendly people person with a great personality? Do you thrive in a role where no two days are the same? If so, we have the perfect opportunity for you to work, learn, and earn right here in Anaheim! As a Customer Service Representative,...
-
Customer Service Representative
2 months ago
Riverside, United States Moon Moments Ltd Full timeCustomer Service Representative - Full Time (Weekly Pay $900 - $1100) Riverside, CA | On-Site Are you an outgoing and friendly people person with a great personality? Do you thrive in a role where no two days are the same? If so, we have the perfect opportunity for you to work, learn, and earn right here in Anaheim! As a Customer Service Representative,...
-
Customer Service Representative
3 weeks ago
Riverside, United States Adolfosaldana Full timePosition Overview State Farm Insurance Agent located in Riverside, CA is seeking an outgoing, career-oriented professional to join their team. As a State Farm team member for Adolfo Saldana - State Farm Agent, you will build and develop customer relationships within the community to promote State Farm products including auto, home and life...
-
Customer Service Representative
3 months ago
Riverside, United States Adolfo Saldana - State Farm Agent Full timeJob DescriptionJob DescriptionPosition OverviewState Farm Insurance Agent located in Riverside, CA is seeking an outgoing, career-oriented professional to join their team. As a State Farm team member for Adolfo Saldana - State Farm Agent, you will build and develop customer relationships within the community to promote State Farm products including auto,...
-
Member Service Representative
4 weeks ago
Riverside, United States Navy Federal Credit Union Full timeOverview To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificate IRA, revocable trust and estate accounts; lending products; and credit/debit cards. To perform advanced platform banking functions with minimal supervision....
-
AT&T Customer Service Representative
4 weeks ago
Riverside, United States Strategic, inc Full timeJob DescriptionJob DescriptionWe are looking for enthusiastic and motivated professionals to be an integral part of our sales and customer service team. Our company is built on a firm belief in customer service and providing true value to our clients. Our AT&T Customer Service Representative is the key to this approach as we help our clients manage their...
-
AT&T Customer Service Representative
4 weeks ago
Riverside, United States Strategic, inc Full timeJob DescriptionJob DescriptionWe are looking for enthusiastic and motivated professionals to be an integral part of our sales and customer service team. Our company is built on a firm belief in customer service and providing true value to our clients. Our AT&T Customer Service Representative is the key to this approach as we help our clients manage their...