Customer Service Driver Medical Equipment

2 months ago

Odessa, United States Avenue Mori Medical Equipment , Inc. Full time

We are seeking a dedicated Customer Service & Driver of Medical Equipment (Customer Service Technician) to join the AMME team In this position you will be responsible as needed for the delivery, set up and maintenance of medical equipment, oxygen and supplies. As well as the instruction to patients and/or caregivers concerning proper use and maintenance of equipment. Position is also responsible as needed for providing customer service over the phone and in-person to patients and referral sources.

Essential Duties and Responsibilities

  • Available for on-call assignments as needed
  • Assemblies charts and processes paperwork, including preparation of files for the Billing Department and completes batch reports for UPS deliveries
  • Assists with updating respiratory grid
  • Builds relationships with locations, patients and referral sources
  • Clears previous day's route and checks all paperwork for accuracy and completeness
  • Collects co-pays and deductible amounts
  • Completes all necessary delivery forms and paperwork including, but not limited to invoices, work orders, manifests and logs, patient care instructions, route sheets, etc.
  • Complies with all applicable company policies and procedures to meet JCAHO and company standards
  • Conducts insurance verification and eligibility for services/products
  • Conducts patient satisfaction calls and acts as patient advocate to resolve questions or concerns
  • Coordinates, collects and inputs all patient information and new patient set-ups
  • Delivers equipment and oxygen as required in accordance with industry standards and applicable federal, state and local governmental regulations
  • Delivers, sets up and maintains equipment at the delivery address using company vehicle
  • Develops and maintains a working knowledge of current Medicare, Medicaid, insurance regulations, products and services offered by the company, and FDA/DOT, JCAHO and all applicable governmental guidelines and regulations
  • Develops and maintains working knowledge of current products and services offered by the company and all applicable governmental regulations
  • Educates the patient and/or caregiver on the safe use and maintenance of the delivered items
  • Maintains assigned company vehicle in a clean and safe working condition
  • Maintains referral log
  • Manages all aspects of intake; data entry, answering the phone, outbound calling, receiving faxes, maintaining referral source information and log and data input into IMBS
  • Monitors office supplies
  • Observes additional needs that the patient may have and reports to management during morning meeting
  • Prepares and completes CMNs/SOPs for Sales Reps and documents on tracking log
  • Prepares deposit for location on a weekly basis
  • Prepares tickets for daily routes and coordinates timely fulfillment of products and services ordered
  • Provides education to referral sources, patients and employees on qualifications for service and 3rd party billing
  • Provides service for walk-in patients and walk-in equipment requests
  • Provides technical assistance to customers as required
  • Reports equipment hazards and/or product incidents as required
  • Verifies Medicare, Medicaid, and private insurance coverage information
  • Works extensively with e-Intake proprietary system; maintains accuracy and quality control throughout initial patient contact and data input
  • Works with location personnel to coordinate deliveries Performs other du es as assigned
Supervisory Responsibilities: None

Employment is contingent on:
  • Background investigation (company-wide)
  • Drug screen (when applicable for the position)
  • Valid driver's license in state of residence with a clean driving record (when applicable for the position)
Requirements

Education and/or Experience
  • High school diploma or GED equivalent
  • One to three years of related prior work experience in a team-oriented environment, customer service and deliveries
  • Experience in medical field and administrative record management
  • Strong customer service background
Skills, Knowledge and Abilities
  • Effectively communicate in English; both oral and written, with physicians, location employees and patients to ensure questions and concerns are processed in a timely manner
  • Helpful, knowledgeable and polite while maintaining a positive attitude
  • Interpret a variety of instructions in a variety of communication mediums
  • Knowledge of Durable Medical Equipment (DME) or Home Medical Equipment (HME)
  • Knowledge of insurance policies and requirements
  • Knowledge of medical billing practices and of billing reimbursement
  • Maintain confidentiality and practice discretion and caution when handling sensitive information
  • Mapping skills including ability to plan me-saving delivery routes
  • Mechanical aptitude with ability to learn
  • Medical terminology
  • Multi -task along with attention to detail
  • Must be able to accurately perform simple mathematical calculations using addition, subtraction, multiplication and division
  • Self-motivation, organized, me-management and deductive problem solving skills
  • Work independently and as part of a team
Physical Demands
  • Available for on-call assignments as needed
  • Requires close vision to small print on computer and or paperwork
  • Requires contact with patients and equipment with potential exposure to contagious pathogens
  • Requires driving a company vehicle for the majority of the workday
  • Requires lifting and transporting of patient equipment and or move full & empty cylinders
  • Requires sitting, walking, standing, talking or listening
  • Requires the ability to load, push, pull and li oxygen concentrators, oxygen tanks, portable oxygen units, positive airway pressure devices, wheelchairs, power wheelchairs, scooters, hospital bed parts, walkers, commodes and other home medical equipment and supplies in and out of location, warehouse, company vehicle, patient residence and/or delivery address
Machines, Equipment and Technical Abilities
  • Email transmission and communication
  • Internet navigation and research
  • Microsoft applications including but not limited to Word, Excel, Power-Point, Publisher, Access, etc.
  • Office equipment; fax machine, copier, printer, phone and computer
Work Environment
  • Office environment
Benefits
  • 401k
  • Medical, Dental and Vision
  • Generous Paid Time Off and Paid Holidays
  • Cellular phone reimbursement


Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities. AMME Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where AMME has employees. AMME Inc. is a DRUG FREE WORKPLACE

  • Relief Customer Service Representative Driver

    5 days ago

    Odessa, United States Aramark Uniform Services Full time

    The Relief Customer Service Representative builds solid, positive working relationships with customers and is highly motivated to exceed their expectations and requirements.Vestis operates in a very competitive environment and successful Relief CSR must be able to balance exceptional customer service with meeting and exceeding individual sales growth...

  • Equipment Services Clerk

    2 weeks ago

    Odessa, United States City of Odessa Full time

    Job DescriptionJob DescriptionDepartment: Equipment Services Reports to: Garage ManagerSummary: Under basic supervision, performs a variety of responsible clerical, support, and customer service duties, using the knowledge of the Equipment Services operations and the Policies and Procedures of the City of Odessa.Essential Functions: -- Essential duties and...

  • Customer Service Representative

    2 months ago

    Odessa, United States U-Haul Full time

    Location: 14123 State Rd 54, Odessa, Florida 33556 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional...

  • Tire Technician

    1 month ago

    Odessa, United States City of Odessa Full time

    Job DescriptionJob DescriptionTire Technician Department: Equipment Services Reports to: Garage SupervisorSummary: Under basic supervision, performs tire installation, repairs, and general maintenance on vehicles and machinery.Essential Functions: Essential duties and responsibilities may include, but are not limited to, the following:Tire installation:...

  • Customer Service Consultant

    2 weeks ago

    Odessa, United States Caliber Collision Centers Full time

    Service Center Odessa Caliber Collision has an immediate job opening for a Customer Service Consultant to perform all-purpose duties, which may include, but not limited to properly greeting customers in person or on the phone, determine their needs, and immediately respond by providing guidance and assistance as required, assisting Collision Estimators by...

  • Customer Service

    2 weeks ago

    Odessa, United States All Aboard America Full time

    **Job Description** **Hiring Bonus! $2,000.00** You have driven for the rest, now come **Thrive** with the **Best**! Our team members enjoy a family-like culture, unmatched autonomy, and the opportunity to be part of a greater purpose. If you share our unwavering commitment to customer service and safety, and you love to drive (while getting paid to do it),...

  • Customer Service Consultant

    1 month ago

    Odessa, United States Caliber Collision Centers Full time

    Service Center Odessa Caliber Collision has an immediate job opening for a Customer Service Consultant to perform all-purpose duties, which may include, but not limited to properly greeting customers in person or on the phone, determine their needs, and immediately respond by providing guidance and assistance as required, assisting Collision Estimators by...

  • Equipment Operator

    2 months ago

    Odessa, United States ProFrac Full time

    General Overview The Equipment Operator, under the Site Supervisor's guidance, will adhere to company safety and operational protocols, ensuring services are delivered flawlessly and incident-free, with a focus on environmental and community mindfulness. Through training and practice, they will enhance their skills and may undertake responsibilities such as...

  • CDL Class A Driver

    2 months ago

    Odessa, United States Pine Lake Nursery & Landscape LLC Full time

    Job DescriptionJob DescriptionCome build your career with us! Pine Lake Nursery is a full-service landscape installation firm, providing design, installation, and maintenance services for governmental and commercial projects. We are growing and have a position available for an experienced CDL Driver “Class A” for a landscape company.Must have clean...

  • Logistics Dispatchers and Customer Service Representatives

    2 months ago

    Odessa, United States Spherion Full time

    Our team of Logistics Dispatchers is growing in Pasco County!Odessa, FL, US | Full Time | $16.00 Per Hour | Temp-to-HireVarious schedules available: Weekends with Two-Week Days Off | **Recruiter/s will cover available schedules during interview**We are looking to add 2 - 4 Logistics Dispatchers & Customer Service Representatives to our Odessa...

  • Heavy Equipment Operator

    2 weeks ago

    Odessa, Texas, United States Pike Electric, Inc Full time

    Position Summary: The Heavy Equipment Operator is an entry level position in the construction, maintenance and repair of electrical tranmission systems. This position works at various locations. The position may also be required to travel to another state depending on customer demands. Essential Functions:Work safely while performing new construction,...

  • Bi-Lingual Customer Service Reps

    6 hours ago

    Odessa, United States Manpower Full time

    Job DescriptionJob DescriptionBi-Lingual Customer Service Reps Needed!Location: Odessa, FL 33556Pay - $16.00/hr - WeeklySchedules Available:Thursday-Monday, 7am-4pmSaturday-Wednesday, 7am-4pmThursday-Monday, 9am-6pmThursday-Monday, 11pm-8amResponsibilities:Assist Customers and Clients via Phone, Email, and ChatAssist Delivery Drivers with DispatchingGeneral...

  • Delivery Truck Driver

    1 month ago

    Odessa, United States US Foods, Inc. Full time

    Job Description$2,500 SIGN ON BONUS   Our CDL A Delivery Truck Drivers start at an estimated annual income of $65K - $85K.  .  We are looking for Delivery Truck Drivers who relish the chance to push their potential, grow and reap the rewards of joining the US FOODS® family.    We help YOU make it! US FOODS® is one of the largest food...

  • Delivery Driver

    1 month ago

    Odessa, United States Lufkin Industries Full time

    **Lufkin Industries** **Delivery Driver** **Odessa, TX - Full Time** Don-Nan - A Lufkin Company, is recognized as a global leader with decades of steady growth supporting the Oil & Gas industry across the greater United States. As a company we value employees committed to making a positive contribution as evidenced by strong work ethic and the desire to...

  • Winch Truck Driver

    3 weeks ago

    Odessa, United States Voyager Energy Services LLC Full time

    Job DescriptionJob DescriptionJob SummaryVoyager Energy Services is currently seeking Class A CDL Drivers with Winch Truck experience. Local to Permian Basin or Kennedy, TX preferred. Position will require driving equipment to and from customer locations hauling various types of materials and equipment. Assigned equipment could include light duty vehicle or...

  • Customer Service Tech- Odessa, MO

    2 months ago

    Odessa, United States Lumen Technologies Australia Pty Full time

    **Customer Service Tech- Odessa, MO** **Location:** ODESSA, MO, US, 64076 **About Lumen** Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to...

  • Respiratory Therapist

    3 weeks ago

    Odessa, United States Avenue Mori Medical Equipment , Inc. Full time

    We are seeking a qualified Respiratory Therapist (RRT / CRT / RN) to join the Rotech team. This position is responsible for providing clinical patient services and support within the location.Essential Duties and ResponsibilitiesAvailable for on-call assignments as neededMaintains documentation of all services provided and all work performed per Rotech's...

  • Parts Driver

    2 months ago

    Odessa, United States Team Sewell Full time

    Parts Driver - Ford Lincoln The Sewell Family of Companies is seeking a highly motivated individual to join our Parts Team as a Parts Driver. The Parts Driver is an integral part of our team, responsible for safely delivering parts orders in a timely manner, and maintaining relationships with customers. This position is ideal for an individual willing to...

  • Delivery Driver

    1 month ago

    Odessa, United States TruckPro LLC Full time

    Delivery Driver - Warehouse FULL-TIME $15/hr The Parts Delivery Driver-Warehouse Associate will be responsible for: - delivering parts to the customer and recording sales/delivery information - Performing basic warehouse work including placing received parts on shelves, removing sold parts from stock, processing items for shipment, generating pick tickets...

  • Equipment Scheduler

    1 month ago

    Odessa, United States Aggreko Full time

    At Aggreko, we provide energy solutions so communities can thrive, and businesses can grow. We bring power, heat and cooling to customers and communities wherever they need it. We are hiring an Equipment Scheduler immediately, which will help us power progress for our customers. Why Aggreko? Here are some of the benefits and rewards. Competitive...