Asian Marketing Executive Host

2 weeks ago

Atlantic City, United States MGM Resorts International Full time

Become one of the stars behind The SHOW and become part of the world's most powerful entertainment brands. Our Company has one exciting mission: To entertain the human race.PRIMARY PURPOSE:It is the primary responsibility of the Asian Marketing Executive Host will be responsible for maintaining relationships with premium level customers through telemarketing and event marketing with a special focus on cultivating relationships with high end slot customers.PRINCIPAL DUTIES AND RESPONSIBILITIES: Evaluate customers' casino activity to provide corresponding incentives and may have authorization to approve minimum amount of comps and allowances (i.e. room, food, beverage, event tickets, promo chips, free play, airfare or discounts)Assist in maintaining and developing property's customer base through meeting and interacting with customersEnsure customers from assigned regions are greeted upon stay, and provides personalized service throughout their stay to the satisfaction of the customerProcess customers' reservations by using OPERA & PATRON management systemsAttend special event functions when appropriate to promote marketing efforts and greet customersMaintain highly confidential customer information by enforcing the privacy of all guests and limits requests for information about such guests in accordance with company policiesResolve customer disputes and complaints to the satisfaction of the customer and the companyComply with all local laws, Title 31 and attends all the mandatory compliance and training sessionsMINIMUM REQUIREMENTS: Bachelor's degree or equivalent experienceOne (1) year of customer service experienceTHE IDEAL CANDIDATE:Two (2) years hotel operations, casino marketing, VIP services or table gamesPrevious experience working in a similar resort settingAble to work in the fast pace environmentAble to work as a team with co-workersDemonstrates excellent customer service skillsDemonstrates savvy interpersonal skills to effectively communicate with all business contactsShows flexibility in working a variety of shiftsDemonstrates and maintains a professional, neat and well-groomed appearance adhering to MGM Resorts International Marketing standards Able to travel domestically or internationally if necessary to meet existing customer baseMust be able to communicate effectively in English, in both written and oral formsTHE PERKS & BENEFITS:Wellness incentive programs to help you stay healthy physically and mentallyAccess to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and moreFree meals in our employee dining roomFree parking on and off shiftHealthcare, financial, and time off benefitsProfessional and personal development through programs and networking opportunities as well as volunteer opportunities in the communityAre you ready to JOIN THE SHOW? Apply today

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