General Support Specialist
2 weeks ago
Primary Duties and Responsibilities
- Fills in for other employees during vacancies, leaves, or high caseload periods to ensure uninterrupted service delivery.
- The support need can be in any area, such as the data entry process (various systems), implementing and evaluating of individual and family sessions, curriculum-based parent and youth skills groups, outreach activities, helping young adults access emergency needs, housing, planning/case coordination, marketing, performance quality improvement activities, hosting events, marketing needs, and any administrative duties as needed.
- Develops detailed knowledge of program requirements to perform necessary duties to their highest fidelity. (Learn the funder's applications, written narratives, contracts, and regulations.)
- Maintains confidentiality of all records, agency business, and/or documentation you may come in contact with.
- Maintains accurate and up-to-date client records, progress notes, and documentation according to organizational standards and contract requirements.
- Acts as a data entry backup to programs. Assist in data entry activities and reporting as needed by program leads.
- Assists with Performance Measure tracking, data analysis, and reporting.
- Maintains extremely high standards and a level of attention to detail.
- Adapts quickly to changing priorities, caseloads, and work environments, demonstrating resilience and problem-solving skills.
- Contributes to creating a welcoming and healthy environment for our clients and other staff members.
- Completes all training requirements for each assigned program.
- Handles special administrative projects and overflow work from department and Center programs
- Participates in the agency's performance and quality improvement processes (tracking, data analysis, reporting)
- Assists the administrative team during audits or special projects.
- Perform other duties as assigned.
Skills
- Relate well to all kinds of people, inside and outside the organization; build appropriate rapport; listen; build constructive and effective relationships; use diplomacy and tact; truly value people; diffuse even high-tension situations comfortably.
- Outstanding interpersonal skills and the ability to relate well to diverse individuals at all organizational levels.
- Knowledge of diversity and needs of vulnerable populations such as homelessness, LGBTQ+, sexual exploitation, and the underserved populations in the community.
- A strong ability to pivot skills to various programs on campus with little notice.
- Manage tasks and responsibilities on time, ensuring consistency with deadlines, requirements for timely contacts with clients, and completion of various paperwork in accordance with schedules established by supervisor and/or policy.
- Pursue everything with energy, drive, and a need to finish; seldom give up before finishing, especially in the face of resistance or setbacks.
- Motived by results; can be counted on to meet and exceed goals successfully; bottom-line oriented; pushes self for results; sets clear objectives and measures; monitors process and progress.
- Easy to approach and talk to; spends the extra effort to put others at ease; can be warm, pleasant, and gracious; is sensitive to and patient with others; builds rapport well; is a good listener.
- Marshal resources to get things done; orchestrate multiple activities at once to accomplish a goal; use resources effectively and efficiently; arrange information and files in a useful manner; follow established processes.
- Excellence among direct reports and subcontracting partners.
- A strong results orientation, openness to new ideas, and a proven ability to deliver a consistently high quality of service to external and internal work partners.
- Excellent written and verbal communication skills.
Qualifications
Minimum qualifications for this position include:
- Bachelor’s degree in social services or related field.
- Two years of experience providing case management services to youth and families.
- Ability to read, write, and speak Spanish and English is preferred.
- Exceptional computer skills, including proficiency in using the Microsoft Office Suite of business applications: Word, Excel, and PowerPoint.
- Good time management, organizational, and interpersonal skills, and ability to communicate effectively with individuals from all walks of life.
- Must have driver’s license, vehicle in safe operating condition, and maintain proof of current insurance at Texas minimum standards.
- Must be able and willing to travel for trainings/meetings/conferences.
- Must be able to walk, sit, stand, and lift and carry at least 25 pounds.
Personal & Professional Conduct
- The first responsibility of all El Paso Center for Children employees is to ensure the safety, welfare, and dignity of the youth and families the Center serves and to serve as positive role models for them. All employees must exemplify the highest standards of professional and ethical conduct and abide by the Code of Conduct set forth in the Center’s Personnel Policies.
Flexibility
- Every program at the Center is community and client-centric. Working with diverse partners to meet the needs of families in our community demands flexibility. The scope of work is subject to change based on the team’s performance and the funder’s expectations and on agency/management strategic goals. The flexibility needed in this role includes scheduling of meetings/events/activities, scheduling supervision sessions with staff, training, staff meetings, and out-of-town travel for training and/or grant requirements.
Powered by JazzHR
-
General Support Specialist
1 month ago
El Paso, United States El Paso Center for Children Full timeJob DescriptionJob DescriptionSummary: The General Support Specialist (Floater) is a highly flexible and adaptable staff member, offering a unique opportunity for growth and learning. The General Support Specialist (Floater) provides short-term support to all departments and programs as needed and required by the Chief Programs Officer. This employee...
-
Website Support Specialist
1 week ago
El Paso, United States Team Velocity Full timeAs a Level 1 Website Support Specialist, you must possess superior problem-solving and communication skills and have a working knowledge of web-building software. You have experience working in a support role related to websites and web interfaces. C Support Specialist, Support, Specialist, Technology, Management
-
Chat Support Specialist
1 day ago
El Paso, United States Apex Systems Full timeApex Systems is looking for a chat support specialist/customer support. This is a hybrid position in El Paso, Texas. Short term contract- potential to extend. Day to Day Responsibilities: Chat experience is requiredMultitasking- several screens will be opened at one time90% of the day will be chat support 10% phone/email supportReally strong documentation...
-
Deployment Support Specialist
6 days ago
El Paso, United States Delphi Technologies Full timeEstablished in 2006, Interactive Government Holdings, Inc. (IGH) is a leading professional services and technology provider to the Federal Government. Our mission is to serve uniformed service members globally and their support systems locally. We utilize strategy, data science, and technology to make the programs we execute more efficient for the people our...
-
El Paso, United States Amentum Full timeAmentum is seeking an Administrative and Technical Support Specialist. The AA independently accomplishes general or routine office administrative tasks. The AA should have the expertise and qualifications to accomplish moderately complex administrative tasks with minimal guidance and assistance. Depending on the customer office, some tasks can be more...
-
El Paso, Texas, United States Amentum Full timeAmentum is seeking an Administrative and Technical Support Specialist. The AA independently accomplishes general or routine office administrative tasks. The AA should have the expertise and qualifications to accomplish moderately complex administrative tasks with minimal guidance and assistance. Depending on the customer office, some tasks can be more...
-
Family Support Specialist
1 week ago
El Paso, United States El Paso Center for Children Full timeJob DescriptionJob DescriptionFAYS Family Support Specialist Job DescriptionPosition Classification & CompensationThis role is classified as an exempt or non-exempt full-time employee as those terms are defined in the Center’s Employee Handbook and is eligible for employee benefits as defined for this classification.Reports to: FAYS Program Manager or...
-
Account Support Specialist
3 weeks ago
El Paso, United States Entrega Full timeEntrega, founded in 2001 and headquartered in Troy, Michigan, is a global business-to-business Technology Services and Solutions Company. Our team of professionals use their expertise and experience to deliver superior results for our clients that address their most important business challenges.Job Position Summary:The Account Support Specialist provides...
-
Account Support Specialist
1 month ago
El Paso, United States ENTREGA SYSTEMS GROUP, INC. Full timeJob Type Full-time Description Entrega, founded in 2001 and headquartered in Troy, Michigan, is a global business-to-business Technology Services and Solutions Company. Our team of professionals use their expertise and experience to deliver superior results for our clients that address their most important business challenges. Job Position Summary: The...
-
Website Support Specialist
5 days ago
El Paso, United States Team Velocity Full timeJob DescriptionJob DescriptionAs a Level 1 Website Support Specialist, you must possess superior problem-solving and communication skills and have a working knowledge of web-building software. You have experience working in a support role related to websites and web interfaces. Collaborating closely with the Customer Success, OEM, and Development teams, and...
-
Website Support Specialist
7 days ago
El Paso, United States Team Velocity Full timeAs a Level 1 Website Support Specialist, you must possess superior problem-solving and communication skills and have a working knowledge of web-building software. You have experience working in a support role related to websites and web interfaces. Collaborating closely with the Customer Success, OEM, and Development teams, and vendor partners, you ensure...
-
Accounting Specialist
2 months ago
El Paso, United States Sparrow INTL Full timeJob DescriptionJob DescriptionSparrow Company, an executive search and staffing firm, has an immediate opening for an Accounting Specialist. This is a temporary to hire opportunity.ACCOUNTING SPECIALISTReports to: Accounting Manager Department: AccountingQUALIFICATIONS & REQUIREMENTS:Handle general ledger bookkeepingPayroll tasksBank Statement...
-
Waiver Support Specialist
4 weeks ago
El Paso, United States Molina Healthcare Full timeJob DescriptionJOB DESCRIPTIONJob SummaryMolina Healthcare Services (HCS) works with members, providers, and multidisciplinary team members to assess, facilitate, plan and coordinate an integrated delivery of care across the continuum, including behavioral health and long-term care, for members with high need potential. HCS staff work to ensure that patients...
-
Applications Specialist
7 days ago
El Paso, United States Genuine Parts Company Full timeThe Account Specialist drives sales, identifies, and generates opportunities for various types of customers. This role partners with Account Representatives within an assigned territory to deliver deep knowledge within a product group. The Account Specialist provides education of Motion Industries products through technical presentations. Motion Ai brings...
-
Client Service Specialist
6 days ago
El Paso, United States ADP Full timeAt ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.We strive for every interaction to be driven by our CORE values: Insightful Expertise,...
-
El Paso, United States Upbring Full timeOverview About Upbring At Upbring, we are servants on a mission to break the cycle of child abuse. We are warriors, brave as the thousands of Texas Children and families we serve. We stand up for those who can’t speak for themselves. We are a family who values innovation, empathy, patience, understanding and trustworthiness. About our Children's...
-
Senior Housing Program Specialist
3 weeks ago
El Paso, United States City of El Paso TX Full timeUnder general direction, oversee processing of loan/grant applications, and supervise and coordinate public relations and customer services for housing programs participants. Typical Duties Monitor the planning and implementation of housing progr Housing, Program, Specialist, Senior, Application, Technology
-
El Paso, Texas, United States Upbring Full timeOverviewAbout Upbring At Upbring, we are servants on a mission to break the cycle of child abuse. We are warriors, brave as the thousands of Texas Children and families we serve. We stand up for those who can't speak for themselves. We are a family who values innovation, empathy, patience, understanding and trustworthiness. About our Children's SheltersMany...
-
El Paso, United States Talent at Upbring Full timeAbout Upbring At Upbring, we are servants on a mission to break the cycle of child abuse. We are warriors, brave as the thousands of Texas Children and families we serve. We stand up for those who can’t speak for themselves. We are a family who values innovation, empathy, patience, understanding and trustworthiness. About our Children's SheltersMany...
-
Support Specialist
2 weeks ago
El Segundo, United States Prodigy Resources Full timeOn-Site Lab Support SpecialistEl Segundo, CAProject Scope:Our client needs an onsite Lab Support Specialist for Quality Control Labs. The scope includes efficient and reliable operation of internal desktop lab systems and will handle tactical matters such as service requests as well as when working on larger projects.Scope of Services:Workstation support,...