Fraud Operations Analyst

4 weeks ago

San Francisco, United States Sleeper Full time
Please note that this position requires candidates to be located in the following geographies: San Francisco Bay Area, Greater Los Angeles Area, Greater Seattle Area or Las Vegas Metropolitan Area. Candidates outside of these locations will not currently be considered for this role.

Sleeper is a sports-focused games platform with messaging at its core. We are a young and energetic company, fueled by a passion for sports and a drive for innovation. Our mission is to create a digital playground for sports fans and their friends to hang out. We bring people together over sports.

We are currently looking for a highly analytical and detail-oriented Fraud Operations Analyst to join our dynamic Fraud Ops team.

What you will do:
  • Protect the integrity of our games and user community by monitoring and analyzing suspicious player activity for potential fraud, taking immediate action to mitigate losses when necessary.
  • Review user wallet transactions (deposits and withdrawals), as well as relevant play activity for potential fraud on a daily basis to ensure user accounts (profiles and balances) are appropriately maintained.
  • Utilize various tools, systems, and reports to detect and uncover fraud trends, as well as to measure, track, and communicate with management.
  • Stay current with fraud and user behavior trends, identifying new methods for detection and prevention in order to share insights across departments and implement recommendations.
  • Support management and internal teams on ad hoc requests and fraud reviews as needed.
  • Work collaboratively with other departments to develop and optimize fraud-related processes, as well as related policies and best practices.
  • Ensure compliance with anti-money laundering, including Know Your Customer ("KYC") and gaming regulations, as well as the integrity of our games and contests by monitoring activities that may violate our terms of service.
  • Partner with the Customer Support team to develop and implement protocol and training for reviewing and resolving support issues pertaining to identity verification, document authentication, user deposits / withdrawals, chargebacks, suspicious user behavior, and investigations.
  • Work in cross-functional teams to design and manage scalable fraud prevention / risk mitigation systems, as well as back-office processing systems around payment operations and support.
What you will have:
  • 1 - 3 years of relevant experience in a Fraud or Risk Operations role
  • Bachelor's degree in a related field or equivalent education and experience.
  • Knowledge of Daily Fantasy Sports, Gaming, and/or payment processes in the DFS / gaming industry.
  • A self-starter with strong analytical skills and exceptional attention to detail; highly organized and detail-oriented with exceptional follow-throughemphasis on accountability and ownership.
  • Ability to work in a fast-paced startup environment and adapt to an evolving industry.
  • Investigative curiosity and strong organizational skills.
  • Ability to work a hybrid remote and in-office schedule that may include weekends.
  • Ability to interpret data and behaviors.


A full understanding of our mission and values at Sleeper.

What we offer

Sleeper believes in quality over quantity, and intentionally keeps our team small as a result. In past roles, we found it very hard to make a big impact when companies grow too large in size, which has a detrimental effect on the product and the impact any single individual can have. Our team includes designers, engineers, product experts, and finance & operation focused on one thing - connecting people over sports. We believe in fair and equitable pay. Certain locations in the United States require job postings to include a reasonable estimate of the base salary range and/or a general description of benefits and other compensation applicable to the role.

For this role, in this particular location, a reasonable estimate of the base salary range for new hires is between $40,000 USD to $70,000 USD, plus benefits including Medical, Dental, PTO, and 401k.

Please note that the salary range for this role takes into account a wide range of factors that are considered in making compensation decisions including, but not limited to, skill sets; experience and training; licensure and certifications; and other business and organizational needs. The policy of Sleeper is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity. Sleeper is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company's career webpage as a result of your disability. You may request reasonable accommodations by sending an email to jobs@sleeper.app.

Headquartered in Las Vegas, NV, Sleeper is backed by Silicon Valley's top investors, including Andreessen Horowitz, General Catalyst, and Expa.

To learn more, visit us online at: www.sleeper.com

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