Associate Trainer

1 month ago


West Columbia, United States Recruiting Solutions Full time
Associate Trainer| Responsibilities and Metrics

Are you looking for your next challenge? The Virtual Business Office Associates is the perfect balance of a diverse and growing workforce that still feels like home. If you are an A/R Specialist with experience working denied claims from beginning to end, come join our best in KLAS Extended Business Office today

Hiring remotely from: FL, GA, TX, NC, SC, VA, KY, AL.

FLSA Status: Exempt

What's in it for you:
  • Add to your portfolio by joining our fast-paced, exciting, diverse and inclusive work environment
  • Endless growth opportunities and continuous professional development
  • You'll support one of the largest professional services firms in the world, with access to cutting edge automation and AI technologies to enhance your workday experience
  • A permanent position with our company that offers stability and growth opportunities
  • A flexible schedule that allows you to enjoy a work life balance, and leave early on Friday's
  • Use the latest EMR systems and utilize full portal access for the insurance payers worked
  • Comprehensive employee benefits
What you'll do:
  • Mentors/coaches all staff members to be proficient in client systems, including, but not limited to: counseling low performers; providing training opportunities to improve quality of work and/or to address an individual's ongoing developmental goals, and answering questions and concerns from staff
  • Consults with Learning and Education Team Lead to identify and assess training needs associated with changes in policies, procedure regulations, business initiatives and technologies
  • Provides new-hire training as well as continuous education for existing staff on general billing and follow-up processes; system training; healthcare payer processes; engagement-specific policies; soft skills; and, organization-specific processes
  • Suggests performance improvement measures and evaluates their effectiveness against pre- determined objectives
  • Monitors team performance and success against pre-defined key performance indicators (i.e. productivity, quality, etc.)
  • Executes the development and preparation of job aids, instructional materials, classroom, and online training appropriate to specific objectives
  • Makes recommendations to improve client service based upon training observations
  • Exemplifies extensive knowledge of the Healthcare Revenue Cycle with specialization in hospital billing, physician billing, follow-up, and the account resolution process to include, but not limited to: claims submission, acceptance, and adjudication, transaction reviews, adjustment posting, identification of patient responsibility, etc.
What you'll need:
  • GED or High School Diploma
  • 3+ years of experience in Medical Collections, back-end A/R, and claim review in which denial follow up was worked
  • Experience in Hospital, Professional/Physician, and /or Third-Party billing and accounts receivable

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