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PT Receptionist

2 months ago

Asheville, United States FIELDS MAZDA OF ASHEVILLE Full time
Fields Mazda of Asheville is seeking a positive team member to join our dynamic dealership to provide a luxury experience to both our internal and external customers Our goal is to provide the best customer experience and create life-long relationships.

Being family owned and operated, our culture and standards that define our day-to-day beliefs encompass our Fields Five, Safety, Integrity, Courtesy, Presentation, Efficiency. We have a common purpose to ensure transparency and a collaborative environment where team members are encouraged to express their ideas with a strong belief in promoting from within the organization.

PT Receptionist

We are seeking a part-time Receptionist with excellent customer service skills and a positive attitude.

Hours: Monday - Friday 3:30p-7:00p and Sat 8:30a-5:00p

FIELDS AUTO GROUP
Fields Auto Group believes that employees are our greatest asset. As such, we treat all team members with respect and appreciation for their contributions to the company.

Responsibilities
  • Calculate the customer's bill using the dealership's computer system
  • Receive payments from customers and record the amount received on the repair order and/or counter ticket
  • Make change accurately and issue receipts to customers
  • Answer phones and direct consumer to the proper department and follow up in a timely manner
  • Handle customer complaints diplomatically and refer complaining customers to the appropriate individual for resolution
  • Operate switchboard telephone system
  • Communicate with callers in a professional, friendly and efficient manner, striving to minimize the amount of time customers spend on hold
  • Assist the managers with various clerical duties as needed
  • Be friendly, professional, courteous and efficient when working with all customers and employees
  • Familiarize yourself with department structures & internal procedures for assisting customers efficiently
Qualifications
  • Available to work Monday - Friday 3:30p-7:00p and Sat 8:30a-5:00p
  • Ability to communicate customers' interests needs and requests to management
  • Professional personal appearance