IT Specialist

When you join Woodsage, you join an organization that at its core represents Safety, Integrity, and Respect. We believe that a confident, kind, authentic and courageous environment

fosters an inclusive, collaborative, positive and high-performance culture. We commit to listening with an open mind and expect honesty and transparency from all. We believe that no voice is too small. We are more than a job; we are an opportunity; we are committed to providing training and development for our teams that will foster personal and professional growth. Our culture is built on strong relationships where every employee is empowered to make an impact and is recognized for their contributions. Come join a team where we set the standard in exceeding expectations. We are known in our markets as a world-class supplier that provides outstanding engineering and customer support in tandem with the industry's best on-time delivery and shortest lead times. Woodsage utilizes traditional manufacturing equipment, the latest spinning and CNC technology, and a highly experienced workforce that puts Made-in-USA quality into every product. The IT Specialist role is a versatile and experienced IT Systems Specialist to oversee all aspects of information technology within our organization. This role will be responsible for providing comprehensive support across various IT functions, including help desk support, desktop support, system administration, network management, database administration, and IT security. The IT Specialist role will play a pivotal role in fostering a culture of innovation and efficiency within our organization. By providing comprehensive support across all IT functions, the IT Specialist will empower employees to leverage technology effectively, enhancing collaboration, productivity, and overall business accomplishments. Additionally, their expertise in maintaining secure and reliable IT systems will instill confidence among stakeholders, reinforcing our commitment to excellence and success in achieving organizational goals. Responsibilities include, but may not be limited to, Help Desk/Desktop Support: Provide technical support and assistance to end-users, addressing their IT-related inquiries, issues, and requests Troubleshoot and resolve hardware and software problems, escalating complex issues as needed Install, configure, and maintain desktop computers, laptops, and peripherals Ensure the availability and functionality of desktop operating systems and software applications System/Network/Database Administration:

Manage and maintain servers, networks, and IT infrastructure to ensure optimal performance and reliability Install, configure, and manage server operating systems, virtualization technologies, and business applications Design, implement, and manage computer networks, including LANs, WANs, and wireless networks Configure and optimize network devices such as routers, switches, firewalls, and wireless access points Design, implement, and maintain databases to support organizational data needs Perform database backups, restores, and optimizations to ensure data integrity and availability IT Security:

Implement and manage security measures and protocols to protect against cyber threats and vulnerabilities Monitor systems and networks for security breaches and unauthorized access, responding to incidents and conducting forensic investigations as needed Other duties as assigned REQUIRED SKILLS & ABILITIES:

Strong knowledge and proficiency in a wide range of IT systems, technologies, and platforms Ability to troubleshoot hardware and software issues across various devices and systems Experience with system administration, network management, database administration, and IT security Excellent problem-solving abilities to identify, analyze, and resolve complex IT issues efficiently Capacity to think critically and creatively to develop innovative solutions to technical challenges Clear and effective communication skills to interact with end-users, team members, and stakeholders Strong customer service orientation with a focus on providing exceptional support and assistance to end-users Basic project management skills to effectively plan, organize, and execute IT projects and initiatives Ability to manage priorities, and timelines to meet project objectives Strong team collaboration skills to work effectively with cross-functional teams and colleagues Understanding of IT security principles and best practices to protect organizational data and assets Awareness of potential security threats and vulnerabilities and initiative-taking measures to mitigate risks EDUCATION AND EXPERIENCE:

Bachelor’s degree in computer science, Information Technology, or related field AND A minimum of 4 years’ experience of proven experience working in various IT roles, with a strong understanding of IT systems and infrastructure Proficiency in troubleshooting hardware and software issues, with firsthand experience in desktop support, system administration, and network management Familiarity with database administration principles and experience with database management systems Knowledge of IT security best practices and protocols, including experience with security tools and technologies Excellent communication skills and the ability to collaborate effectively with team members and end-users Experience in NetSuite Manufacturing industry experience a plus PHYSICAL REQUIREMENTS:

Prolonged periods of sitting at a desk and working on a computer Must be able to lift to 25 pounds at times Ability to travel at least twice per month to our Ashland, Ohio facility

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