Front Desk Agent

5 months ago

San Francisco, United States Sage Hospitality Full time

Why us?:

Hotel Zetta is seeking a full-time Front Desk Agent to join our team in serving guests with creativity and passion

Work Where You Belong Hotel Zetta - For the bold and the brave, this creative haven is steeped in a playful, adventurous spirit. One-of-a-kind touches, distinctive design, and dynamic art fill every stay with surprise and delight.


As part of Sage Hospitality Group, we passionately strive to be the best and create excellence in everything we do. We believe in enriching lives one experience at a time. More than a slogan, we empower our employees to make positive impacts on the communities in which we live and work. By providing genuine service we build relationships with our guests and value for our shareholders, and we create unforgettable experiences.

We are looking for independent thinkers. Those who harness their entrepreneurial spirit so that it breaks preconceived notions. Were not afraid to forge our own path. After all, its what industry leaders do. Thats why we welcome risk takers and creative spirits alike. No matter your daily role, Sage recognizes that your success is about more than the work you doits really about who you are, which is why we invest in your personal and professional growth. We hope you consider joining us

Job Overview:

Our Front Desk Agents respond in a professional and courteous manner to arriving, departing and in-house guests and VIPs by providing accurate and timely information and services. They respond to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.

Responsibilities:
  • Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guest are satisfied and in rooms as requested.
  • Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell.
  • Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.
  • Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue.
  • Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.
  • Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service.
  • Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
  • Maintains a friendly, cheerful and courteous demeanor at all times.


Qualifications:

Education/Formal Training

High School diploma or equivalent

Experience

1 year prior hotel or customer service experience.

Knowledge/Skills

  • Must have high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems.
  • Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills.
  • Must be fluent in oral and written English.
  • Must be able to read written communiques and monochrome computer screen.
  • Must be able to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing.
  • Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing.
  • Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
  • Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks.

Employer will consider all qualified applicants in a manner that adheres to the regulations and requirements of the local ordinance.

EOE

Benefits:

Medical, Dental, Vision, Matching 401k, Hotel & Restaurant Discounts and more

Salary:
USD $30.16 - USD $30.16 /Hr.

  • Front Desk Agent

    1 month ago

    San Francisco, United States Aimbridge Hospitality Full time

    Aimbridge Hospitality - Hyatt Centric Fisherman`s Wharf [Guest Service / Concierge] As a Front Desk Agent at Aimbridge Hospitality, you'll: Greet and welcome all guests approaching the Front Desk; Maintain proper operation of the telephone switchboard; Handle requests for information, mail and messages; Answer guest inquiries about hotel service facilities...

  • Front Desk Agent

    2 months ago

    San Diego, United States Accor North America Full time

    Rate of Pay: $20.76/hour USD - Front Desk Agents have 3 primary purposes, including, but not limited to 1) Greeting guests with a friendly and sincere welcome, 2) Registering guests and handling cash, and 3) Maintaining proper record keeping for gu Front Desk, Agent, Hotel

  • Front Desk Agent

    1 month ago

    San Francisco, United States HYATT Hotels Full time

    Hyatt Hotels - 555 North Point Street [Guest Service / Concierge] As a Front Desk Agent at Hyatt Hotels, you'll: Greet and register the guest, provide outstanding guest service during their stay, and settle the guest's account upon completion of their stay; Register guests making and modifying reservations; Perform hotel operator and concierge duties;...

  • front desk agent

    1 month ago

    San Antonio, United States Schulte Companies Full time

    Schulte Companies - 2838 Cinema Ridge [Guest Service / Concierge] As a Front Desk Agent at Schulte Companies, you'll: Greet guests and check them in; Answer phone calls and make reservations; Handle cash and credit card transactions; Provide information about hotel amenities and local attractions; Maintain a clean and organized front desk area; Assist with...

  • Front Desk Agent

    4 weeks ago

    San Francisco, United States Sage Hospitality Group, LLC Full time

    Our Guest Service Agents are responsible for responding in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. In addition they will respond to telephone and in-per Hotel, Agent, Front Desk, Customer Service, High School, Reservations

  • Front Desk Agent

    2 months ago

    San Angelo, United States Aimbridge Hospitality Full time

    Aimbridge Hospitality - Hampton San Angelo [Guest Service / Concierge] As a Front Desk Agent at Aimbridge Hospitality, you'll: Greet and welcome all guests approaching the Front Desk; Maintain proper operation of the telephone switchboard; Handle requests for information, mail and messages; Answer guest inquiries about hotel service facilities and hours of...

  • Front Desk Agent

    2 months ago

    San Antonio, United States Aimbridge Hospitality Full time

    Aimbridge Hospitality - Extended Stay San Antonio [Guest Service / Concierge] As a Front Desk Agent at Aimbridge Hospitality, you'll: Greet and welcome all guests approaching the Front Desk; Maintain proper operation of the telephone switchboard; Handle requests for information, mail and messages; Answer guest inquiries about hotel service facilities and...

  • Front Desk Agent

    4 weeks ago

    San Diego, United States Aimbridge Hospitality Full time

    Aimbridge Hospitality - Hilton Garden Inn SD Sea World [Guest Service / Concierge] As a Front Desk Agent at Aimbridge Hospitality, you'll: Greet and welcome all guests approaching the Front Desk; Maintain proper operation of the telephone switchboard; Handle requests for information, mail and messages; Answer guest inquiries about hotel service facilities...

  • Front Desk Agent

    1 week ago

    San Antonio, United States Courtyard by Marriott Full time

    Courtyard by Marriott - JobID: 30D843F4B568E878B07559A8342D56B6 [Guest Service / Concierge] As a Front Desk Agent at Courtyard by Marriott, you'll: Greet guests warmly and provide exceptional customer service; Check guests in and out efficiently, ensuring accuracy of information; Handle guest inquiries and resolve complaints promptly and professionally;...

  • Front Desk Agent

    2 months ago

    San Antonio, United States Ideaboxpro Full time

    Join Ideaboxpro as a Front Desk Agent At Ideaboxpro, excellence is our standard. We strive to provide the highest quality consulting services and continually seek to improve and exceed our client's expectations. Our commitment to excellence is reflected in every project and interaction we undertake. Position: Front Desk AgentDescription: We are looking for a...

  • Front Desk Agent

    1 month ago

    San Jose, California, United States Valencia Group Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Hotel Valencia Santana Row. As a Front Desk Agent, you will be responsible for providing exceptional guest service, registering guests, and ensuring a seamless stay experience.Key ResponsibilitiesRegister guests and process check-in/check-out...

  • Front Desk Agent

    23 hours ago

    San Antonio, United States Marriott Hotels & Resorts Full time

    Additional Information: This hotel is owned and operated by an independent franchisee, San Antonio Marriott Northwest Medical Center. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely Front Desk, Agent, International, Reservations, Hotel

  • Front Desk Agent

    1 month ago

    San Antonio, United States HYATT Hotels Full time

    Hyatt Hotels - 9700 West Military Drive [Guest Service / Concierge] As a Front Desk Agent at Hyatt Hotels, you'll: Greet and register the guest, provide outstanding guest service during their stay, and settle the guest's account upon completion of their stay; Register guests making and modifying reservations; Perform hotel operator and concierge duties;...

  • Front Desk Agent Starting at 16.85hr

    2 months ago

    San Diego, United States Aimbridge Hospitality Full time

    Aimbridge Hospitality - Hampton San Diego Mission Valley [Guest Service / Concierge] As a Front Desk Agent at Aimbridge Hospitality, you'll: Greet and welcome all guests approaching the Front Desk; Maintain proper operation of the telephone switchboard; Handle requests for information, mail and messages; Answer guest inquiries about hotel service facilities...

  • Front Desk Receptionist

    3 months ago

    San Francisco, United States Four Seasons Hotels & Resorts Full time

    Welcome and register hotel guests, explaining the accommodations and establishing credit or method of payment. Agents will also check out guest, prepare and explain the bill. Respond to a wide variety of guest requests by accurately assessing the gue Receptionist, Front Desk, Hospitality, Hotel, Reservations, Operations

  • Front Desk Representative

    1 month ago

    San Diego, California, United States Remington Hotels Full time

    Job SummaryWe are seeking a highly motivated and organized Front Desk Agent to join our team at Four Points by Sheraton San Diego. As a Front Desk Agent, you will be responsible for providing exceptional customer service to our guests, handling front office operations, and ensuring a smooth and efficient check-in and check-out process.Key...

  • Front Desk Representative

    1 month ago

    San Angelo, Texas, United States Aimbridge Hospitality Full time

    Front Desk Agent Role at Aimbridge HospitalityAimbridge Hospitality is seeking a skilled Front Desk Agent to join our team. As a Front Desk Agent, you will be responsible for:Greeting and Welcoming GuestsMaintaining the Telephone SwitchboardHandling Guest Inquiries and RequestsManaging Check-Ins and Check-OutsDelivering Excellent Guest ServiceAt Aimbridge...

  • Mokara | Front Desk Agent

    5 months ago

    San Antonio, United States Omni Hotels Full time

    Location: Mokara Hotel and Spa The Mokara Hotel & Spa, a relaxing retreat on San Antonios world-famous Riverwalk is just steps from all the action yet worlds away. Mokara has a long-standing history of excellence. As the only four-star hotel in San Antonio, Mokara is the first choice for sophisticated travelers. Be a part of an attentive staff by making our...

  • Front Desk Agent

    3 months ago

    San Francisco, United States Kimpton Hotel Full time

    Why We're HereWe believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then,...

  • Front Desk Agent

    4 months ago

    San Diego, United States Omni Hotels Full time

    Location: San Diego Hotel With miles of sandy beaches and a year-round average 70-degree temperature, there is no better place to live and work than sunny San Diego! Within this seaside paradise lies the newly renovated, four-star, Omni San Diego Hotel; a place dedicated to providing a superior experience for both associates and guests. Omni San Diegos...