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Best Buy Delivery Service Driver

2 months ago

Downers Grove, United States Best Buy Full time

**Best Buy Delivery Service Driver - Downers Grove - Job Details**

**Best Buy Delivery Service Driver - Downers Grove**

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**Overview**

Full Time Entry Level Services/Installation/Repair The Best Buy Delivery Service Driver delivers small parcel packages from retail stores directly to our customers' homes while providing the utmost care and handling of each package and customer interaction. They will represent the Best Buy brand throughout the entire order process of pickup, commute, and delivery while adhering to the Best Buy Standard Operating Procedures (SOP). Most importantly, our Best Buy Delivery Service Drivers are punctual, friendly, and customer obsessed.

At Best Buy, we create work environments where every employee feels like they truly belong and contribute to our shared purpose. We are one of the best companies for our customers and employees because we fully embrace people from all backgrounds and identities. Our customer base is diverse, and we are committed to ensuring that our workforce is reflective of the communities we serve.

We are obsessed with building long term relationships with our customers. Every team member should feel empowered to deliver a world-class and unique experience based on what each customer needs.

**Key Responsibilities**

* Drives a positive customer experience by building relationships and providing solutions to their needs.

* Drives and operates Best Buy owned or rented vehicles in accordance with local and state laws.

* Manages delivery pickups in-store using a personalized delivery que within the Employee App.

* Partners with in-store operations team to confirm product details prior to loading into vehicle.

* Ensures the product is delivered from the store or warehouse locations to the proper address and drop-off location as requested by the customer.

* Obtains customer signatures on high-value products as indicated by the order type.

* Completes electronic paperwork in the delivery tracking system.

* Escalates delivery issues to store or field leadership as needed to resolve issues.

* Embraces our learning culture to continuously improve existing skills while acquiring new ones in support of our customer obsession and advancing your contribution.

**Basic Qualifications**

* Current, valid driver's license

* Be at least 21 years of age

* Have and maintain a driving record which meets Best Buy safety standards (e.g. minimal number of violations/accidents, etc.)

* Acquire gain and maintain any state or local licensing, as required, within 90 days of hire

* Ability to consistently lift products weighing 50 pounds

* Ability to work a flexible schedule including holidays, nights, and weekends

**Preferred Qualifications**

* Customer service experience

Auto Req. ID 853024BR

Location Number 001831-USO Chicago-Store

Address 1432 Butterfield Road

City Downers Grove

State IL