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Customer Segment Consultant I

2 months ago

Raynham, United States Bank of America Full time
Job Description:

Manages the execution of Small Business partner strategy and relationship management to ensure growth objectives are achieved.

Responsibilities include:
  • Collaborate with project manager to onboard new strategic partnerships
  • Develop and maintain contact routines across partnerships within their portfolio
  • Develop optimization strategies tied to design, implementation and execution to drive performance
  • Analyze partnership portfolio performance tied to KPI metrics
  • Develop KPI's to measure performance
  • Responsible for the review and tracking of control metrics for each partner
  • Responsible for issue escalations and remediations tied to partnership portfolios
Required Skills:
  • 5+ years of experience in leadership, program management, relationship development
  • Proven ability to integrate change into operations, challenge processes, solve issues and see a strategic vision
  • Strong PowerPoint skills with an ability to tell the story and connect the dots for senior leaders
  • Advanced Excel skills with experience building business cases with control monitoring
  • Leadership experience with coordination efforts across multi-business unit stakeholders
  • Strong relationship management and ability to navigate the complexities of gaining buy-in, building consensus and resolving conflicts in an organization
  • Expert communicator at executive level, able to simply and concisely communicate complex information
  • Strong data & business centric mindset with ability to utilize sound judgment and tailor approach to drive optimal outcomes
  • Strong verbal and written communication and presentation skills
  • Ability to interpret data and analyze the results using statistical techniques. Ability to take that data, observe trends and/or issues to raise with stakeholders
  • Design and develop metrics, reports and analysis to drive key business decisions.
  • Develop strategy and process improvement in partnership with stakeholders
Desired Skills:
  • Small Business segment knowledge and experience
  • General Bank product knowledge or product specific knowledge (e.g. Credit, Fraud, Payments)
  • Ability to analyze business requirements and propose various solutions.
  • Flexible, self-starter, fast-learner - willing and able to quickly learn new technologies and skills
  • Experience with leading Credit, Community Lending, Client Experience or Digital Banking initiatives
  • Process / journey mapping experience


Shift:
1st shift (United States of America)

Hours Per Week:
40

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