Customer Service Associate

4 weeks ago


Fall River Mills, California, United States NCFB Full time


Do you love interacting with others, making connections, and helping people? Then you're an excellent fit for the customer service representative position at our company You'll be responsible for responding to customer inquiries, mitigating service problems, and providing an exemplary customer experience. If this posting sounds like a job you'll love, we highly encourage you to apply.

Responsibilities

•We are seeking a Customer Service Representative to interact with agents and customers in person or telephone. To process changes, payments, provide information and handle general office responsibilities.

•Candidate must be able to function in a fast paced environment, multitask, be a team player and have a great positive attitude.

•Resolve customer complaints in a friendly and timely manner to ensure high customer satisfaction

•Answer incoming calls on product and service questions, customer complaints, and general customer inquiries

•Identify common customer issues and bring them to the attention of the team

•Keep track of customer accounts and make updates with new account information as necessary

Qualifications

•High school graduate, G.E.D. recipient, or equivalent

•Excellent active listening, interpersonal, and communication skills

•Experience working in a customer-oriented atmosphere

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