Lead Customer Service Representative

2 weeks ago

Indianapolis, United States City Way Animal Clinics Full time

Overview:

CITY WAY ANIMAL CLINICS has an exciting opportunity for an

LEAD CUSTOMER SERVICE REPRESENTATIVE to join our team

Locations: Fountain Square - 880 Virginia Avenue, Indianapolis, IN 46203

Shift Details: This is a full-time position (30+ hours/week), 4 day work week with every other Saturday required. Start time at 7:15am-7:45am and end time at 6pm.

Compensation: $17.00 - $19.00/hour (based on experience)

What We Offer:

???? A dynamic and supportive team environment where collaboration and compassion are valued.

???? Opportunities for growth and advancement within our rapidly expanding practice.

???? Get the work-life balance you deserve with a great schedule

???? Competitive compensation and benefits package, including medical, dental, and vision coverage.

???? 401K plan with company match

Job Summary: The Lead Customer Service Representative (CSR) focuses on client service and excellent communication. The Lead CSR is the first and last contact that a client will have with the hospital and a key to creating first and lasting impressions. The Lead CSR must have exceptional client service and communication skills, computer literacy, ability to handle payment and financial issues, ability to multi-task, a friendly attitude and confidence to deal with stressful situations. The Lead CSR will support veterinarians, technicians, veterinary assistants, groomers and kennel staff in daily patient and client care.

Responsibilities:

How you'll make an impact:

  • Maintain and uphold the Core Values and Mission Statement of MVP.
  • Greet clients and pets by name with a smile and a positive, solution-oriented attitude.
  • Answer phones promptly and professionally using a multi-line phone system; answering client inquiries about basic animal care and routine procedures, questions about veterinary services and products, and provide knowledgeable advice about wellness, prevention, and diseases.
  • Screen and route calls to appropriate staff; take and deliver messages promptly to appropriate staff, pulling medical records of patients so staff can properly document information.
  • Schedule appointments and surgeries according hospital scheduling guidelines and make surgery and appointment confirmation calls.
  • Note in medical records the details discussed during client conservations including the date, time, key points of the discussion and any required information.
  • Train new employees using level training method.
  • Foster collaborative relationships with other team members and departments.
  • Enter accurate charges; explain invoices to show value for care provided, stating all services and products provided before the total; echo doctors recommendations when checking out clients.
  • Collect payment when services are rendered, including making change for cash payments, processing credit cards and getting proper ID for checks.
  • Verify the eligibility of clients with charge accounts.
  • Balance the cash drawer at end of each day.
  • Check medical and computer records for accurate client addresses, phone numbers, e-mail addresses and scan appropriate new documents to patients medical records.
  • Fill prescriptions refill forms and provide routine administrations instructions to clients.
  • Advise clients on flea/tick preventative, heartworm preventatives, pre-anesthetic testing, pain management, shampoos, home dental products, and other retail items.


Qualifications:

Required Knowledge, Skills and Abilities:

  • High school diploma or equivalent.
  • Prior experience in customer service/reception in veterinary field required.
  • Demonstrated commitment to MVP core values.
  • Computer knowledge required- keyboarding and use of communication tools (e-mail/internet).
  • Working knowledge of veterinary terminology- must be able to pronounce, spell, and know the meaning.
  • Must have excellent spelling and grammar.
  • Ability to handle varied and sometimes difficult conditions: will be exposed to highly emotional situations, unpleasant odors, noises and animal excrement.
  • Ability to display tact and respect with clients and team members, even when busy or hectic.
  • Ability to conduct oneself in a confident, calm, and professional manner with clients and staff when situations are stressful and/or focused on individual tasks.
  • Must feel and express a genuine liking for animals and their owners and for working in an animal care field.

We put people first and never compromise on our values.

Apply today for immediate consideration

Mission Veterinary Partners (MVP) is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

  • Customer Service Representative

    2 weeks ago

    Indianapolis, United States Creative Financial Staffing Full time

    Customer Service Representative ABOUT THE COMPANY Our client is dedicated to providing exceptional service to their customers. They pride themselves on their commitment to customer satisfaction and are seeking a talented individual to join their dynamic team as a Customer Service Representative. Opportunity to work for a growing company. Willing to lean in...

  • Customer Service Representative

    2 weeks ago

    Indianapolis, United States Sunbelt Rentals Full time

    Join Our Team! Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Not Customer Service Representative, Customer Service, Equipment Rental, Sales Representative, Inside Sales,...

  • Customer Service Representative

    2 weeks ago

    Indianapolis, United States Bunzl plc Full time

    The Customer Service Rep will answer inquiries on customer accounts and investigate any issues and find resolutions in a timely manner. They will serve as the liaison between the sales staff and the customer. Your career path has many avenues availab Customer Service, Customer Service Representative, Representative, Manufacturing, Retail

  • Customer Service Representative

    2 weeks ago

    Indianapolis, United States City of Indianapolis and Marion County Full time

    Position is responsible for managing telephonic and in-person inquiries from members of the public seeking assessment and other local government related information. The position will provide project management support for the work done by Residentia Customer Service Representative, Customer Service, Representative, Residential, Property Tax, Data...

  • Customer Service Representative

    1 week ago

    Indianapolis, United States Bluegreen Vacations Full time

    Location: Location: Customer Service Representative in Indianapolis, IN by Bluegreen Vacations **Location:** **Experience:** Not Specified **Job Description** The Customer Service Representativewill serve two primary functions at the guest service desk in Simon malls. First, they will serve as the primary greeter for the GSD, engaging with customers...

  • Customer Service Representative

    1 week ago

    Indianapolis, United States Handyman Connection of Indianapolis, IN Full time

    Job DescriptionJob DescriptionWhat You Will ReceivePlease be aware this job is not remote you would need to report to the office in Speedway every dayEarn competitive pay depending on your skills, experience and availabilityWork during traditional business hours M-F 8-5 No WeekendsProfessional small office with a friendly touchPaid training on working...

  • Customer Service Representative

    7 days ago

    Indianapolis, United States Suburban Propane Full time

    > > **Customer Service Representative** **Lawrence , IN** **JOB ID: 7921** **JOB CATEGORY: Customer Service** **POSITION TYPE: Regular Full-Time** **Overview** We are currently looking for a Customer Service Representative to play a pivotal role in helping to support excellent customer service, customer retention and new customer acquisition. As a Customer...

  • Customer Service Representative

    2 weeks ago

    Indianapolis, United States FASTSIGNS #240301 Full time

    Job DescriptionJob DescriptionBenefits:Bonus based on performancePaid time off FASTSIGNS #240301 is hiring for a Customer Service Representative to join our team!Benefits/Perks:Competitive PayPaid Vacation and HolidaysPerformance BonusOngoing Training OpportunitiesA Successful FASTSIGNS Customer Service Representative Will:Be the initial contact with current...

  • Customer Service Representative

    3 hours ago

    Indianapolis, United States EcoShield Pest Solutions Full time

    Overview: The Shield Co. Management / EcoShield Pest Solutions is one of the fastest growing pest control companies in the country! Simply stated, we provide comprehensive solutions for pest-free living, but our purpose is to spread happiness. We accomplish that by delivering above and beyond experiences, not only to our customers but also to our employees,...

  • Customer Service Representative

    2 weeks ago

    Indianapolis, United States FastSigns Full time

    Benefits: Bonus based on performance Paid time off FASTSIGNS #240301 is hiring for a Customer Service Representative to join our team! Benefits/Perks: Competitive Pay Paid Vacation and Holidays Performance Bonus Ongoing Training Opportunities A Successful FASTSIGNS Customer Service Representative Will: Be the initial contact with current as well as...

  • Customer Service Representative

    2 weeks ago

    Indianapolis, United States Clopay Door Full time

    Customer Service Representative in Indianapolis, IN at Clopay Corporation **Location:** **Experience:** Not Specified **Job Description** Clopay Corporation is North Americas largest garage door manufacturer. We pride ourselves on delivering exceptional customer service as well as unsurpassed quality and innovative products. Our employees are the...

  • Customer Service Representative

    2 weeks ago

    Indianapolis, United States Mutual of Omaha Mortgage Full time

    Job DescriptionJob DescriptionCustomer Service RepresentativeMutual of Omaha Mortgage$10 an hour + bonusVision, Medical, Dental, Life Insurance, RetirementFull-TimeJob SummaryAt Mutual of Omaha Mortgage, we rely on knowledgeable professionals to interact with our valued customers who have expressed interest in our products and services. We’re looking for...

  • GEICO Customer Service Representative

    2 weeks ago

    Indianapolis, United States Geico - Government Employees Insurance Company Full time

    Customer Service Representative Indianapolis, IN - Salary: $20.00 per hour / $40,300.00 annually. When you grow, GEICO grows. And if youre the kind of person who likes to solve problems and help others when they need it, you could be a perfect fit Customer Service, Customer Service Representative, Representative, Retail, Insurance, Service

  • Customer Service Representative

    6 days ago

    Indianapolis, United States U-Haul Full time

    Location: 7425 E Washington St, Indianapolis, Indiana 46219 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...

  • Customer Service Representative

    5 days ago

    Indianapolis, United States WebMD Health Full time

    Customer Service Indianapolis, Indiana United States **Description** *Position at WebMD* WebMD is the most recognized and trusted brand of health information and the leading provider of health information services, serving consumers, physicians, healthcare professionals, employers and health plans through our public and private online portals and WebMD the...

  • Customer Service Representative

    6 days ago

    Indianapolis, Indiana, United States teamworkonline Full time

    Customer Service Representative – LEGENDS GLOBAL MERCHANDISELEGENDSLegends is a holistic agency that specializes in delivering solutions for legendary brands. We approach each project with our 360-degree service solution. Our Global Planning, Global Sales, Hospitality, and Merchandise service solutions collaborate on every project to ensure success across...

  • Customer Service Representative

    5 days ago

    Indianapolis, United States Bunzl Distribution USA Full time

    ** Customer Service Representative** **Job Category****:** Telesales & Customer Service **Requisition Number****:** USA21009744 Showing 1 location **Job Details** **Description** The Customer Service Rep will answer inquiries on customer accounts and investigate any issues and find resolutions in a timely manner. They will serve as the liaison between the...

  • Customer Service Representative

    2 weeks ago

    Indianapolis, United States Smart Solutions Inc Full time

    Description We're a leading marketing firm known for our exceptional customer service and innovative solutions. Representing a diverse range of clients, we prioritize building strong, personal relationships with each of them. Our commitment to excellence and dedication to customer satisfaction set us apart in the industry. As an Entry-Level Customer Service...

  • Customer Service Representative

    5 days ago

    Indianapolis, United States MedTeam Staffing Full time

    This is a contract job opportunity. potential for perm Position: Customer Service Representative 8339 Location: Indianapolis or Remote from anywhere Schedule:10AM to 7PM EST Projected duration: 6 to 8 months Job code:CVDJP00028339 W2 pay rate - $21 per hour benefits are available Bilingual-in either Spanish or Portuguese Fielding incoming calls form sites...

  • Customer Service Representative

    5 days ago

    Indianapolis, United States Williams Comfort Air Full time

    Overview: Come join Williams Comfort Air/Mr. Plumber - one of the largest HVAC and plumbing companies in the entire Midwest. How did we get here in such a short period of time? We keep on growing because we only hire the best (that's YOU) and our client's love us for it! People often come to us looking for a job. They stay with us because they find a...