Pumps Application Specialist

3 weeks ago

Shreveport, United States John H Carter CO Full time
  • Engineer and design fixed equipment utilized in the petro-chemical and refining industry
  • Order and sell fixed equipment as well as other industrial products to meet industry needs and customer requirements
  • Managing projects and order status to meet customer delivery requirements
  • Heavy phone call loads are typical - incoming and outgoing
  • Urgency and pressure for prompt, accurate results are routine
  • Requires the handling of multiple tasks with many unexpected interruptions
  • The job calls for the responsiveness and energy to cover a wide scope without letting up on the pace
  • While training will be provided, the successful candidate must be diligent in learning on their own from time to time
  • A degree in Mechanical or Industrial Engineering is preferred
  • Experience in an industrial environment - preferably an industrial internship
  • Experience with 2D or 3D CAD drafting / design software
  • In the absence of a degree, experience within a similar role in the chemical, petro-chemical, refining and oil & gas industries may be considered
  • A non-degreed candidate with a high mechanical aptitude may be considered
  • Strong Mechanical Aptitude
  • Tenacious
  • Professionally Articulate
  • Capable of reading Equipment & Process Specification documents
  • Proficient in the use of Microsoft Excel, Outlook, Word
  • Professional in appearance and actions
  • Inquisitive about industrial process industry
  • Comfortable doing the same type of work for long periods of time
  • Demonstrate and maintain the mental acuity required to complete any and all assigned duties in an efficient and timely manner while maintaining a safe and productive environment
  • Successful in interfacing with customers, internal and external
  • Problem Solver
  • This job is demanding in terms of knowledge, skills, commitment, and all other job-related qualifications. Urgency and pressure for prompt, accurate results are routine. It requires the handling of multiple tasks with many unexpected interruptions. The job calls for the responsiveness and energy to work long hours and cover a wide scope without letting up on the pace. While training in certain, specific equipment is offered, the successful candidate must be diligent in learning on their own from time to time.
  • Regular and predictable attendance is essential for this position.
  • Receive phone calls, faxes and emails from external & internal customers which must be handled on a timely basis. Most of the time the work load will be considered as 'heavy'.

  • Information handled will include RFQ's, Technical Assistance/Support, Factory Support, Technical Product Support, Delivery Expediting

  • Manage project inquiries, project quotations and project orders until completion

  • Facilitate customer application requirements for their assembly sizing and product selection
  • Ensure that Inside efforts are aligned with the production shop
  • Support JHC accounting department with problem invoices, returns and general customer account information
  • Support JHC Sales personnel when required for the pursuit of Fisher initiatives
  • Understand and ensure that the JHC TCC (Total Customer Commitment) standards are upheld at all times
  • Work closely with and support the JHC product principals when required to do so
  • Actively and enthusiastically attend required and preferred training
  • Actively and enthusiastically participate in the after hour and weekend 'On-Call' rotation
  • Source Product and Product information for customers
  • Actively and enthusiastically support JHC colleagues at all times, and especially when overload situations arise
  • Accurately complete quotes, order entry and purchase orders
  • Always build and cultivate solid relationships
  • Remain alert and aware of surroundings at all times, regardless of location

PLEASE NOTE: John H Carter Company is not accepting unsolicited assistance from search firms/employment agencies for this employment opportunity. Please, no phone calls or emails to any employee of John H Carter Company about this opening. All resumes submitted by search firms/employment agencies to any employee at John H Carter Company via-email, the Internet or in any form and/or method without a valid and executed search firm agreement in place for this position will be deemed the sole property of John H Carter Company; no fee will be paid in the event a candidate is hired by John H Carter Company as a result of the unsolicited referral or through other means.

If you wish to become an approved agency to assist us in our employment efforts, please submit your request to careers@johnhcarter.com

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