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Team Leader

1 month ago

Stephenville, United States Chick-fil-A Full time
Description
Team Leaders assist with running the store. Team Leaders are responsible for the overall operations of the store during their shift and are responsible for ensuring guests are winning while ensuring that employees are taken care of.

General Responsibilities

•Must know Chick-fil-A policies and procedures for assigned area. Must stay up to date via Pathway on changes and additions to procedures. Must have a general knowledge of all areas of the store.

•Responsible for the operations in assigned area of the store. Must communicate proactively and effectively with assigned team members and leadership.

•Process discount approvals, refunds, overrings, etc.

•Act as the representative for assigned team members, ensuring that they are properly cared for and ensuring that they are doing their job correctly.

•Assist customer complaints and concerns that are unable to be handled by a shift leader

•Handle customer interactions over the phone.

•Review scheduled catering orders and coordinates staff in order to ensure orders are completed by the requested time.

•Lead the team during opening or closing.

•Discipline Employees when needed.

•Must be able and willing to be the Person in Charge in the absence of a manager or director.

Minimum Requirements

•Must be 16 years old.

•Must be willing to work at least 20 hours per week.

•Must be available to close at least twice per week.

•Must be able to complete a food safety course approved by The Williamson County Health Department.
  • Must have a demonstrated track record of integrity and leadership.
A job at Chick-fil-A is more than just a job. It's a stepping-stone to a successful future in the world of business. Here are some of the great benefits of working at Chick-fil-A:
  • Flexible Hours - You probably have commitments to your family, friends, school or sports teams. We will try to arrange your work schedule around them.
  • Closed Sundays - All Chick-fil-A restaurants are closed on Sundays so you can have a day off to spend with family and friends.
  • Work Directly With A Chick-fil-A Operator - The Operator is an independent business person, responsible for the operation of the restaurant, who invests time in his or her employees, teaching them important business skills for the future.
  • Competitive Pay - Along with a competitive paycheck, you will work in a nurturing environment where you will learn valuable business and people skills.
  • It's a Great Place to Work - At Chick-fil-A, our Operators consider their team members to be more than just employees, they are a highly valued part of each Chick-fil-A restaurant. Our high retention rate is proof that team members really enjoy working at Chick-fil-A.
Requirements
  • Minimum 16+ years old
  • Previous customer service experience preferred
  • Previous leadership experience an asset
  • Hard-working
  • Team-oriented
  • Friendly
  • Honest
  • Great customer skills


Company Information
Chick-fil-A, Inc., Founder S. Truett Cathy started the business in 1946, when he and his brother, Ben, opened an Atlanta diner known as The Dwarf Grill (later renamed The Dwarf House®). Through the years, that restaurant prospered and led Cathy to further the success of his business. In 1967, Cathy founded and opened the first Chick-fil-A restaurant in Atlanta's Greenbriar Shopping Center. Today, Chick-fil-A has the highest same-store sales and is the largest quick-service chicken restaurant chain in the United States based on annual system-wide sales. Today, Chick-fil-A is America's #1 fast food restaurant.

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