Customer Service Representative

2 months ago

Cleveland, United States Missionvetpartners Full time

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**Job Details**

**Hospital**

Customer Service Representative Cleveland, OH Posted: 2/2/2022 Job ID#: 4966

Job Category: Hospital

Position Type: Full-Time Employee

Details: **Suburban Animal Hospital** has open opportunities for two full-time and one part-time **Customer Service Representative**to join our team **Location:** 5977 State Rd, Cleveland, OH 44134 **Shift Details:** This is a full-time and part-time position working Daytime shifts 7am to 6 or 7pm week days. *no overnight, ER, afterhours or on-calls Alternating weekends are Saturdays 8-2pm. At Suburban Animal Hospitalyou will be a part of an experienced team that focuses on gold standard medicine and continuous improvement. Our Clinic offers a great tech to DVM ratio providing our DVMs the support they need throughout each day. Our doctors at Suburban offer a variety of services - our team puts emphasis on preventative care, in addition to allergies and tick-borne disease, soft tissue surgery as well as most orthopedic procedures. In addition, our practice is equipped with ultrasound and other 'toys' to aid in the diagnostic phase. We offer a collaborative team environment and strive to provide genuine Work Life Balance for all our Team Members. **Summary:** A veterinary receptionist must be able to provide excellent customer care in accordance with hospital policy and promote gold standard medical care. While under the supervision of the practice manager, a veterinary receptionist must be able to effectively and accurately perform the following duties that include but are not limited to: **Veterinary Care**

* Maintain excellent client communication.

* Record all pertinent medical, client and case related information in the patient record accurately with appropriate grammar, terms and accurate information.

* Review medical records, estimates or discharge instructions with clients.

* May be asked to assist animals with minimal contact.

**Reception Skills**

* Provide client care for scheduling appointments, taking payments and checking in clients.

* Answer the phones in a courteous and informative way.

* Cleaning and Maintenance.

* Assist in all daily duties for clinic care.

**Facility Care**

* Participate in any special cleaning duties.

* Perform equipment maintenance as directed.

* Delegate additional cleaning duties as necessary during slow times in the absence of a supervisor.

* Identify areas or items needing additional attention.

**Computer Skills**

* To perform this job successfully it will be necessary to become proficient in the use of the practice management software.

**Special Working Conditions**

* Ability to stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, move) up to 50 pounds, and over 50 pounds with a co-worker.

* Endure sitting, standing and walking on hard floor surfaces for extended periods

* Ability to be confident around pets.

* Able to work in noisy work conditions with sounds from animals and equipment that can be moderately high.

* Client needs and work volume may often require more than 40 hours per week to complete essential duties of this job.

* Requires sufficient ambulatory skills in order to perform duties while in a hospital environment.

* Employee is routinely exposed to a variety of pets that may bite or scratch, and on occasion, exposed to anesthesia, radiation, biological hazards and medication/controlled substances.

* Minimal travel required, possibly for vendor visits and associate education.

+ Fluent in the written and verbal skills necessary to perform successfully the essential functions, duties, and responsibilities of the position.

+ Must be able to exchange accurate information with all clients and team members.

Apply today for immediate consideration

#ZR 123

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