Customer Service Representative

Overview Who we are Transcat is a dynamic, innovative, growing company that has been recognized as the leading calibration and compliance services provider in North America and beyond. With over 1,000 employeesin technical, consulting, operational, sales, finance, and corporate roleswe have stood the test of time by delivering on our Trust in Every Measure promise to our customers in vital industries, including life sciences, aerospace, defense, energy, and utilities. We fulfill this promise through our employees, who live Our Values every day, the Transcat Way. Our employees are at the center of the rewarding, challenging, and life-changing work we do for our customers and those they serve. Are you ready to join a company where the work you do makes a difference, and where you can grow in your career? Heres what Transcat has to offer Work that matters A values-based culture where people care about each other and the work they do together Flexibility Training and development to accelerate learning and career advancement Competitive compensation and benefits, including paid time off, health insurance, tuition reimbursement, retirement, stock purchase plan, and MORE Pay range is $25.00 - $30.00/hr Under the direction of the TMS Tam Lead and TMS Manager, purchases service and delivers customer facing quotes/proposals for service. Demonstrates technical knowledge within the area of Calibration and Repair Services and related quality aspects of the process and its impact Responsibilities Purchases calibration, and, or repair services from various vendors Work with the lab personnel and management to ensure timely and effective management of the process Communicate with customer personnel in order to procure method of payment May interview vendor representative. May develop and evaluate qualified suppliers. Obtains competitive bids. Reviews and analyzes price quotations. May negotiate contracts. Coordinates purchase requirements with operating departments. May expedite the delivery of critical equipment and/or service. May handle one assigned group or type of purchases worth several million dollars per year. Reviews requisitions. Coordinates activities involved with procuring services for organization by performing the following duties. Confers with vendors to obtain product or service information such as price, and turn time, and delivery schedule. Estimates values according to knowledge of market price. Prepares purchase orders or bid requests. Discusses defective or unacceptable services with inspection or quality control personnel, users, vendors, and others to determine source of trouble and take corrective action. May approve invoices for payment. Provide information to the appropriate departments regarding delivery issues for the return of customer goods. May expedite delivery of goods. Must contact customers via both phone & email Documenting all information within company database(s) to include CalTrak, C3, Salesforce, and APLUS, and others as necessary Other duties as directed. Qualifications Job Requirements Bachelors degree from four-year college or university; or two to four years related experience and/or training; or equivalent combination of education and experience Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Develops realistic action plans Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics. Provides feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel and talk or hear. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is occasionally exposed to risk of electrical shock. The noise level in the work environment is usually moderate. Equal Opportunity and Non-Discrimination Transcat is an equal-opportunity employer and prohibits discrimination based on any protected status.As required by United States law, all qualified applicants will receive consideration for employment without regard to age, color, disability, genetic predisposition or carrier status, national origin, race, religion, sex (including pregnancy, sexual orientation, and gender identity), status as a protected veteran, or as a member of any other protected group or activity under federal, state, and local law. We will make reasonable accommodations for employees with disabilities to enable them to perform the essential functions of their position unless doing so poses an undue hardship to the company or a direct threat to health or safety. #J-18808-Ljbffr