Technical Service Manager

4 weeks ago


Elyria, United States Ross Environmental Services, Inc. Full time

** Technical Service Manager**

**Job Category****:** Technical Services **Requisition Number****:** TECHN001567 Showing 1 location **Job Details**

**Description**

**Key Responsibilities/Essential Job Functions**

* Provides leadership, direct supervision, and training and development of staff to ensure efficient and effective use of staff per company policies, procedures and guidelines.

* Assists with cost and budget control within functional areas.

* Develops and supports execution of internal process improvements within the Technical Service Department

* Assists with the development of departmental budget, forecast and the development of annual operating plan.

* Oversees documentation of safe handling of all materials.

* Provides supervision to Technical staff in order for team to achieve their overall goals.

* Works with all Technical and Customer Service staff to assist them in generating new business and maintaining existing accounts.

* Responsible for ensuring staff complies with all procedures.

* Acts as project manager for special bids or departmental projects. Maintains a working knowledge of competitors and market trends.

* Maintains working knowledge of safety and regulatory compliance requirements (EPA, DOT, OSHA, etc.).

* Leads or assists in work teams and meetings (e.g., Tech Meetings, etc.) as needed.

* Maintains working knowledge of RIS and RTS capabilities and regulatory requirements.

* Coordinates profile approval and quotation process in an efficient and timely manner.

* Assists in the hiring of new associates within the Department.

* Assists in resolving customer complaints, credits and inquiries regarding company services.

* Develops KPIs & metrics: tracks and publishes relevant data; uses data to assist in continual imporvement

* Daily use of advanced PC and business computer applications, telephone conferencing and e-mail.

* Understands RES ISO 14001 Environmental Management System (EMS) and assists with executing its objectives.

* Performs other job-related duties assigned.

**Minimum Qualifications**

* Four year degree in chemistry or related field, with chemistry training. Equivalent experience may be considered.

* Five or more years experience in similar position in the environmental services industry.

* Supervisory experience required.

* Working knowledge of DOT, RCRA and EPA regulations is required.

* Must possess excellent interpersonal, written and verbal communications skills.

* Must be willing to work additional hours or off-hours as needed to meet business objectives. May be required to travel to customer sites.

* Must be highly organized and able to problem solve to meet business objectives.

* Must be able to resolve conflicts to meet business objectives.

* Must possess strong work ethic with commitment to safety, compliance, and quality.

* Must be computer literate (Microsoft Office/Windows), able to generate reports and correspondence as required.

* Physical demands are representative of those that must be met by an associate to successfully perform the essential functions of the job.

* Reasonable accommodations may be made to enable individuals with disabilities to safely perform the essential functions of the job.

**Qualifications**

**Skills**

**Behaviors**

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**Motivations**

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**Education**

**Experience**

**Licenses & Certifications**



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