IT Technician

4 days ago

Missoula, United States Allegiance Benefit Plan Management Full time
REPORTS TO: IT Supervisor

LOCATION: Missoula

FLSA STATUS: Non-Exempt

POSITION RESPONSIBILITIES:

The IT Support Technician is responsible for monitoring all data processing equipment and maintaining all user units, including the installation and maintenance of computer hardware and software and providing general tech support.

The incumbent is expected to communicate professionally with peers, supervisors, subordinates, vendors, customers, and the public, and to be respectful and courteous in the conduct of this position.

ESSENTIAL JOB FUNCTIONS:

Essential job functions include the following. Other functions may be assigned as business conditions change.

SUPPORT
  • 60% of the time performs tech support (troubleshoots and answers employee technical questions/ answers help desk calls).
  • Manages incoming support tickets through SysAid Software.
  • Windows desktop imaging, configuration, and maintenance.
  • Working knowledge of Active Directory management.
  • Setup, Troubleshoot, and Support of remote employee users.
  • Comfortable working with hardware components according to industry standards.
  • Other IT related functions.
  • Contributes to the daily workflow with regular and punctual attendance.
NON-ESSENTIAL JOB FUNCTIONS:
  1. Performs software and operating system tests
  2. Performs related or other assigned duties as required or directed
  3. Ability to learn scripting languages

SUPERVISION EXERCISED:

None.

PHYSICAL WORKING CONDITIONS:

Physical requirements are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Sitting 60%

Reaching Some

Standing 20%

Manual Dexterity High

Walking 20%

Telephone Yes

Kneeling Some

Computer Screen High (visual acuity corrected to 20/30)

Bending Some

Lifting up to 60 pounds

JOB SPECIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Minimum Education:Associates Degree in Electronics or College Degree in Information Systems, Computer Science or related field in the absence of equivalent work experience.

Certification(s) Required: None.

Minimum Experience: Two years' experience in a job involving system support preferred.

Other Qualifications:
  • This job posting is for an on-site position. Must have reliable, daily transportation to our Missoula offices.
  • Working knowledge of Microsoft Office 365, Windows 10/11, Linux, PDF Editors, Microsoft Outlook, and any other programs necessary for user support.
  • Windows Server administration a plus but not required.
  • Mathematical skills.
  • Effective oral and written communication skills.
  • High level of interpersonal skills to work effectively with others.
  • Ability to project a professional image and positive attitude in any work environment.
  • Ability to comply with privacy and confidentiality standards.
  • Ability to be flexible, work under pressure and meet deadlines.
  • Ability to solve problems with professionalism and patience.
  • Ability to operate typical office equipment.
  • Working knowledge of general office procedures.

*Allegiance Benefit Plan Management, INC is an Equal Opportunity Employer. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: for support.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel as classified.