Warranty Representative

4 weeks ago

Carrollton, United States HomePro, Inc. Full time

Join HomePro as a Warranty Representative, and become an essential part of our dedicated team committed to delivering excellent post-sale service and support. If you are passionate about ensuring customer satisfaction and have a strong eye for detail, this role is perfect for you.
Benefits of Working at HomePro

  • Competitive salary with growth opportunities.
  • Comprehensive health coverage, including medical, dental, and vision insurance.
  • 401(k) plan with company matching contributions.
  • Generous paid time off and company-recognized holidays.
  • A welcoming and diverse workplace culture that promotes innovation.
  • Employee discounts on the latest home technology products and services.
Core Responsibilities of the Warranty Representative
  • Manage warranty claims and ensure timely processing to maintain customer satisfaction.
  • Collaborate with internal teams to resolve issues and streamline warranty processes.
  • Communicate effectively with customers to provide guidance on warranty coverage and procedures.
  • Maintain accurate records and documentation for all warranty-related activities.
  • Analyze warranty data to identify trends and suggest improvements to reduce future claims.
Our Ideal Candidate
  • Previous experience in a warranty or customer service role preferred.
  • Strong attention to detail and excellent organizational skills.
  • Proactive problem-solving capabilities with a focus on customer satisfaction.
  • Excellent communication skills, both written and verbal.
  • Ability to work effectively both independently and as part of a team.
Qualifications & Experience
  • High school diploma or equivalent; post-secondary education is a plus.
  • Familiarity with warranty processes and customer service best practices.
  • Proficiency in using computer systems and software related to customer relationship management.
  • Experience in the technology or home services industry is beneficial.
About This Role

This position plays a vital role in upholding HomePro's reputation for outstanding customer service and support. As a Warranty Representative, you will be integral in ensuring our clients continue to experience the high-quality service they expect from our brand.

If you are driven by customer satisfaction and eager to join a company that values excellence, apply today to be a part of our passionate team at HomePro.

Company Website: www.HomeProTech.com

*HomePro is dedicated to fostering an inclusive and diverse workforce. We are proud to be an equal opportunity employer and welcome applications from all qualified individuals, regardless of race, color, religion, gender, gender identity or expression, sexual orientation, disability, or age.*

Department Low Voltage Operations Locations Carrollton Hourly salary $17 - $19

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