Customer Service Agent

3 weeks ago

Cypress, United States CareerBuilder Full time

Customer Service Agent

Location: Cypress, California
Type: Contract
Job #76727
APR has been engaged to identify a hardworking

Customer Service Agent

for one of our biggest clients in the automotive industry.

LOCATION:

Cypress, CA 90630
POSITION:

Customer Service Agent
DURATION:

Potential to be converted depending on business needs
SHIFT: 1

st

shift,

needs to be flexible, either

M-F, 8:00 AM - 5:00 PM, or M-F, 7:00 AM - 4:00 PM

PAY RATES:

$22/hr. - base rate
$22.50/hr. - bilingual Spanish
This will be an ONSITE role

Typing Skills Test and a Microsoft Word and Excel Test are required with each submission. Must reach at least 50 wpm and at least an 90% passing score for the Word and Excel test.

JOB DUTIES

Handle inbound Customer Service calls (approximately 60+ phone calls daily)
Assist customers with account updates (Due Date Changes, Address Changes, Name Changes, Extension Requests)
Assist customers with monthly payments
Provide payoff quotes to customers and dealerships
Assist customers with their HFS/AFS.com accounts
Effectively contribute to increasing Customer Satisfaction scores (meet qualitative objectives)
Become a productive member of the department (meet quantitative objectives)
Maintain enthusiastic and positive attitude
Attendance - being here on time ready to work at the start of the shift
ASSIGNMENT DESCRIPTION

Ideal for those looking for an entry-level position in the general field of Customer Service, Customer Accounts, and/or Automotive Finance
DESIRED SOFT-SKILLS

Must be able to type 50-60 wpm
Proficient with Microsoft Word and Excel
Excellent verbal communication skills (easy to understand)
Able to multi-task (ability to talk and type simultaneously is a must)
Customer service oriented
Self-starters
Eager to learn
Bilingual a plus
EDUCATION

Associate's or Bachelor's degree graduate
Be prepared to provide proof of education, either a picture or a scanned copy of your diploma/transcripts

About our Client:
One of the leading subsidiaries for an automotive industry that provides financing and leasing solutions for automobiles, motorcycles, power equipment, marine, aircraft, and parts and accessories

About APR:
Since 1980 APR Consulting, Inc. has provided professional recruiting and contingent workforce solutions to a diverse mix of clients, industries, and skill sets nationwide.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Don't miss out on this amazing opportunity If you feel your experience is the matched for this position, apply today and join our team. We look forward to working with you

#SLA

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