Mobile Associate

2 months ago

Gainesville, United States Jobscience Full time

We are looking to hire a Full-time Mobile Associate with prior 'front of house' experience needed to help provide support/coverage at Forrest Solutions locations around Washington, DC Market, including Washington DC, Northern Virginia, and Baltimore MD.

ESSENTIAL FUNCTIONS

Ensuring all daily activities are executed according to Forrest Solutions Standard Operating Procedures

Ensure to follow all Forrest Solutions policies, rules, and guidelines

Responsible for providing customer service, consistent with our standards.

Provide essential public relations functions such as greeting and assisting customers with their needs in a timely and courteous manner. . Maintain a clean, productive, and welcoming space.

Provide quality reproduction of all materials submitted by the customer, including binding, hole punching, stapling and non-technical maintenance of copiers.

Provide copy and imaging services as requested by the customer including electronic endorsement, PDF to Native, and Native to PDF or TIFF

Perform quality control checks on all output such as images, files, and blowbacks.

Provide quality reproduction of CD/DVD as requested by the customer and/or part of an imaging request.

Project management of both onsite work and work sent to offsite locations.

Complete job tickets with minimal instructions.

Schedule individual jobs and determine which equipment should be used based on size and complexity.

Troubleshoot jams and perform normal Key Operator preventative maintenance on equipment.

Monitor usage of materials and supplies and order as necessary to maintain effective levels.

Maintain records and logs of equipment usage and recommended technical direction.

Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude at all times

Demonstrate flexibility in satisfying customer demands in high volume, production environment

Know, understand and adhere to business procedure guidelines at all times

Assist other departments such as the Mail Center, Reception, Hospitality, and Records whenever necessary

Assist in any other reasonable requests for assistance

JOB REQUIREMENTS

High school diploma or equivalent, college degree preferred

Prior Copy/Imaging experience required

Experience with various hardware platforms including PCs, servers, scanners, printers, and MFDs.

Ability to understand client inquiries and provide effective responses.

Ability to multi-task and meet deadlines.

Able to effectively communicate in a written and oral manner

Experience in using Microsoft Office products and applications

Understands the importance of delivering added value to clients

Team player who can keep a positive attitude and motivate peers

Ability to build relationships within a team

Experience working in an environment where priorities are constantly changing

Can manage changes and keep track of all required deliverables

Excellent attention to detail and ability to think/work quickly under pressure

Ability to prioritize, organize and follow up effectively.

Ability to multi-task and process information expeditiously

Must be able to lift 50 lbs

Ability to work well under pressure

Ability to be a clear thinker, analyze, strategize, and resolve, problems, exercise good judgment

Ability to maintain confidentiality and security of any client information.

Displays a pleasant and cheerful disposition at all times

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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