Customer Service Representative

2 months ago


Charlotte, United States Omni Cable Full time

** Customer Service Representative (Sales Support) - Charlotte, NC**

Job Title Customer Service Representative (Sales Support) - Charlotte, NC Job ID 27651568 Location Charlotte, NC 28273 Other Location Description Were hiring a Customer Service Representative (Sales Support) for our Charlotte, NC Office.

Omni Cable, LLC (OmniCable) is a premier redistributor of wire and cable, electrical products, and value-added services. OmniCable empowers our industry to be successful by providing an exceptional experience through operational excellence, accuracy and precision, and a partnership approach. With a multi-million dollar inventory and the acquisition of Houston Wire & Cable, we offer distributors products from the industrys leading manufacturers. Since our founding in 1977, we only sell to distributors.

Currently, we are looking for an outgoing and self-assured **Customer Service Rep (Sales support)** to support the growth and development of OmniCable. The successful candidate will provide best-in-class customer service and promote positive customer relationships.

**Customer Service Representative (Sales Support) Responsibilities:**

* Support Account Managers by assisting with customer needs, issues and other related administrative duties

* Establish and maintain positive work relationships with internal team and customers

* Proactively engage under-penetrated account base, to promote OmniCable awareness and cultivate business

* Support order completion with customers as needed

* Receive and coordinate incoming call overflow

* Enter and maintain customer information, questions and issues in OPUS and SFDC

* Provides friendly and efficient Customer Service throughout.

**Customer Service Representative (Sales Support) Job Requirements:**

* High School Diploma

* Microsoft Office Proficiency

* Exceptional organizational & time management skills

* Strong communication & interpersonal skills

**Bonus:**

* Bachelors Degree, or equivalent experience

* Salesforce.com proficiency (or another CRM system)

* Experience with service industry or call center

* Experience with industrial sales

Besides earning a competitive wage, OmniCable offers these other great benefits:

* Competitive Medical & HSA / Dental / Vision / Prescription Plans

* No-cost Group Term Life / Short & Long Term Disability / AD&D

* 401k Plan with annual discretionary employer contribution

* Tuition Reimbursement & Scholarship Fund

* On boarding, Mentor-ship, & Professional Development Programs

* Various Committee Leadership Opportunities

* Wellness Programs

* OmniCares Charitable Giving & Volunteer Opportunities (supported by the OmniCable Foundation)

* Passionate Support of Work / Life Balance

Required Skills

High School Diploma

Microsoft Office Proficiency

Exceptional organizational & time management skills

Strong communication & interpersonal skills

Bonus:

Bachelors Degree, or equivalent experience

Salesforce.com proficiency (or another CRM system)

Experience with service industry or call center

Experience with industrial sales



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