Field Engineer 3

2 weeks ago


Dallas, United States eTeam Full time
Job Title: Field Engineer 3
Location : Dallas Texas 75201
Duration: 8+ months
Pay Rate: $23.57 - $ 25.00

Shift start time and end time? 8 - 5, OR 9-6 (TWO POSSIBLE SHIFTS)
Will the individual be required to work on site/is this remote? at customer sites
Driving or Non-Driving? Non-Driving

Requirements
Must have experience with Installing, diagnosing, maintaining and servicing computer-related products, including but not limited to desktop & laptop computers, printers, network devices, standard software, and low-end servers at customer sites, and/or depot locations
Windows 10/11 and Mac Ventura, Monterey or Sonoma operating system experience in a professional setting
CUSTOMER SERVICE EXPERIENCE IS VERY IMPORTANT

Questions and Answers
1.How many years of Field and/or Desk Side support experience do you have?
2.Do you have your A+ certification?
3.What is your back up plan if you have vehicle problems?
4.Have you ever worked for client as a contractor or FTE if so when and who was your manager?
5. Do you have experience with Mac Ventura, Monterey or Sonoma operating system experience in a professional setting?
6. Do you have experience with Installing, diagnosing, maintaining and servicing computer-related products, including but not limited to desktop & laptop computers, printers, network devices, standard software, and low-end servers?
7. How many years of experience do you have with Windows 10/11?

Must Have
Communication Skills
Mac OS
Microsoft Windows
WIndows 10/11 and Mac Ventura, Monterey or Sonoma operating system experience in a professional setting
Nice To Have
Customer Facing Service, Windows 10/11 skills, MAC skills

Day to Day Work:
As a Field Engineer 3, you will perform activities associated with installing, diagnosing, maintaining and servicing computer-related products, including but not limited to desktop & laptop computers, printers, network devices, standard software, and low-end servers at customer sites, and/or depot locations. This is a journeyman position for the typical desk side support technician. You will be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools. You will also apply personal knowledge to resolve product support issues that could not be addressed by service desk. Your assignments will range in complexity from troubleshooting and repair, to more difficult device repair, including reloading and re-imaging of PCs/laptops, and installing and optimizing HW/SW networking products.

Responsibilities
Provides support for software, hardware and networking support for desktops, laptops and servers
Provides maintenance and support on legacy products
Supports Core, server products
Performs disk replacement on enterprise storage products
Installs and maintains PCs and associated software, networks, servers and peripherals
Supports network products from operational and maintenance perspectives
Performs installs, moves, adds and changes as required
Tests and certifies PCs, networks, servers and client approved applications
Provides follow-up on problems or escalation
Maintains a high degree of professionalism in actions, demeanor and dress
Insures customer satisfaction throughout the service delivery transaction
Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system
This role requires both WIndows 10/11 and Mac Ventura, Monterey or Sonoma operating system experience in a professional setting.

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