Customer Experience Representative I
1 week ago
Role
Receive incoming calls and determine the products, services or resources that the caller requires (or could benefit from). Provide direct support services to customers; or, connect them with a staff member in the appropriate department who can provide the specific assistance needed by the customer. Consistently upholds and delivers a high level of service to the Bank's customers.
Essential Duties & Responsibilities
- Answer incoming customer contacts, verify the identity and determine the need(s) of the caller and minimize the customer's time and effort in resolving their need(s).
- Perform teller functions (i.e. transfer of funds, loan payments, stop payments, close and reorder debit cards and transaction disputes, etc.) all while assuring the customer needs are met with a polite, professional and friendly manner.
- Assist other departments and branches with customer support.
- Identify, explain and cross sell the value of products/services that may be beneficial to the customer.
- Effectively analyze contacts needs to provide efficient and accurate service using various computer systems to aggregate information necessary.
- Perform other duties as assigned.
- Participate in proactive team efforts to achieve departmental and company goals.
- Must comply with current applicable laws, regulations and bank policies and procedures. Comply with all safety policies, practices and procedures. Report all unsafe activities to supervisor and/or Human Resources.
Experience
A minimum of one to three years of similar or related experience, including preparatory experience.
Education/Certifications/Licenses
A high school degree or equivalent.
Skills
A significant level of trust and diplomacy is required to be an effective subject matter expert in the position. In-depth dialogues, conversations and explanations with customers, direct and indirect reports and outside vendors of a sensitive and/or highly confidential nature is a normal part of the day-to-day experience. Communications can involve motivating, influencing, educating and/or advising others on matters of significance. Ability to troubleshoot customer questions using various technical resources and systems. Ability to understand various computer systems for researching customer account inquiries and requests.
CapFed® is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
-
Customer Experience Representative I
8 months ago
Topeka, United States Capitol Federal Savings Bank Full timeRole. Receive incoming calls and determine the products, services or resources that the caller requires (or could benefit from). Provide direct support services to customers; or, connect them with a staff member in the appropriate department who can Customer Experience, Representative, Experience, Customer, Retail, Banking
-
Virtual Customer Experience Representative
3 weeks ago
Topeka, Kansas, United States Perun HR Full timeAbout Perun HRWe are a leading provider of customer service solutions, seeking a highly skilled Virtual Customer Experience Representative to join our team. As a key member of our support team, you will play a critical role in ensuring our customers receive exceptional service.The ideal candidate will have excellent communication skills, a strong...
-
Customer Experience Representative
2 weeks ago
Topeka, Kansas, United States Jason's Deli Full timeJason's Deli - Restaurant Customer Service Team Member: We are looking for a skilled and enthusiastic Deli Crew Member Assistant to join our dynamic team. As a key member of our crew, you will play a vital role in delivering exceptional customer experiences and contributing to the success of our restaurant.About UsJason's Deli is a renowned restaurant chain...
-
Customer Experience Representative
4 weeks ago
Topeka, Kansas, United States Torrid Full timeTorrid is seeking a Retail Sales Professional to deliver exceptional customer experiences.Key responsibilities include:Foster positive customer connections and loyalty through personalized service.Maintain visual standards on the sales floor and stockroom, ensuring an organized and inviting environment.
-
Customer Experience Ambassador
22 hours ago
Topeka, Kansas, United States Family Dollar Full timeFamily Dollar offers a rewarding career opportunity for Customer Service Representatives who are passionate about delivering exceptional customer experiences. As a Customer Service Representative, you will be responsible for providing top-notch service to customers, greeting them with a smile, and assisting them in finding the products they need.We are...
-
Customer Experience Representative
2 weeks ago
Topeka, Kansas, United States Burlington Full timeJob DescriptionRetail Sales Associates are responsible for providing world-class service to customers, maintaining a neat and organized sales floor, and supporting the management team with day-to-day store operations.This includes assisting customers in locating merchandise, performing tasks such as floor moves, merchandising, display maintenance, and...
-
Customer Experience Specialist
11 hours ago
Topeka, Kansas, United States Renewal By Andersen Full timeAt Renewal By Andersen, we are committed to providing exceptional customer experiences. As a Design Consultant, you will play a crucial role in achieving this goal.">Our Approach to Customer ExperienceWe believe that happy customers drive business results. That's why we utilize traditional and non-traditional marketing strategies to provide our sales...
-
Customer Experience Associate
2 weeks ago
Topeka, Kansas, United States Planet Fitness - KSLA Sutherland Group Full timeAbout the RoleWe are looking for a talented and enthusiastic individual to serve as our Member Services Representative. This role involves creating a positive member experience by delivering outstanding customer service, handling front desk activities, and facilitating updates to member accounts.This is an excellent opportunity for someone who enjoys working...
-
Customer Experience Coordinator
2 weeks ago
Topeka, Kansas, United States Laird Noller Auto Group Full timeJob SummaryWe're looking for an experienced Service BDC Representative to support our growing dealership and deliver exceptional customer experiences.ResponsibilitiesHandling incoming calls and responding to customer inquiries.Scheduling service appointments and ensuring timely follow-up.Providing exceptional customer service through prompt responses and...
-
Customer Experience Specialist
11 hours ago
Topeka, Kansas, United States Renewal By Andersen Full timeAbout UsWe are a customer-focused organization dedicated to providing exceptional experiences for our clients. Our company culture prioritizes employee happiness and well-being, encouraging collaboration, growth, and innovation.Role DescriptionAs an In-Home Sales Representative, you will work closely with customers in their homes, utilizing our proven sales...
-
Customer Service Representative
4 weeks ago
Topeka, United States QCHI Full timeLendNation is looking for an energetic, positive Full Time Customer Service Representative to join our team!This position is at Store #3278 located at 801 SW Topeka Blvd Topeka, KS 66612.The Customer Service Representative opportunity is a Full time entry-level position that has great potential for the right person! We are looking for a team player with a...
-
Customer Experience Specialist
2 weeks ago
Topeka, Kansas, United States T-Mobile Full timeAbout the Role: We are seeking an experienced Sales Representative to join our team in [Location]. The ideal candidate will have a strong passion for delivering outstanding customer service and a keen understanding of mobile technology. Key responsibilities include exploring individual customer needs, providing hands-on demonstrations, and performing...
-
Customer Experience Ambassador
4 weeks ago
Topeka, Kansas, United States GP Mobile Full timeCareer Opportunities at GP MobileWe're looking for dedicated and results-driven individuals to join our team as Retail Sales Representatives. In this role, you'll have the opportunity to grow your career in a dynamic and supportive environment.As a member of our team, you'll receive a competitive salary of $12.00 - $14.00 per hour, plus benefits such as...
-
Customer Service Representative
2 weeks ago
Topeka, Kansas, United States Wal-Mart Stores , Inc. Full timeAbout the Job:We are looking for a talented Customer Service Representative to join our team at Walmart Stores, Inc. As a Customer Service Representative, you will be responsible for providing exceptional customer service, resolving customer complaints, and maintaining a clean and organized store environment.Key Responsibilities:Greet and serve customers in...
-
Customer Experience Specialist
4 weeks ago
Topeka, Kansas, United States AlienVault Full timeCompany Overview:The company aims to optimize earning potential for part-time careers, allowing individuals to work during busy times, including evenings and weekends. This approach enables employees to make the most of their working hours, creating a rewarding experience.Sales Opportunities:This role offers excellent pay and fewer hours, with opportunities...
-
Customer Service Representative
6 hours ago
Topeka, Kansas, United States Vyve Broadband Full timeJob DescriptionWe are seeking a skilled Customer Service Representative to join our team as a Remote Call Center Agent. As a key member of our sales and customer support team, you will be responsible for assisting customers with finding and purchasing Vyve products and services, resolving billing inquiries and processing payments, and troubleshooting basic...
-
Customer Service Representative
3 weeks ago
Topeka, Kansas, United States GAGE ANIMAL HOSPITAL PA Full timeJob Title: Customer Service RepresentativeWe are seeking a highly skilled and experienced Customer Service Representative to join our team at Gage Animal Hospital PA. As a key member of our front office staff, you will be responsible for providing exceptional customer service to our clients and their pets.Key Responsibilities:Answer multiple phone lines and...
-
CUSTOMER SERVICE REPRESENTATIVE
7 hours ago
Topeka, United States Family Dollar Full timeFamily Dollar - 501 SE 21st STREET [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash register transactions and answer questions regarding the store and...
-
Print Customer Service Representative
5 days ago
Topeka, United States Marie Leising & Associates, LLC Full timeJob DescriptionJob DescriptionPremier direct mail marketing and printing company in KS is busy. Due to expansion the company is hiring an experienced Print Customer Service Representative.Responsibilities include:Act as a liaison between the customer, sales reps and the internal production teams.Oversee and manage the production of the job from order...
-
Customer Service Representative
11 hours ago
Topeka, Kansas, United States Perun HR Full timeAbout the JobWe are seeking a skilled and compassionate Customer Service Representative to join our team at Perun HR. As a key member of our customer support team, you will be responsible for providing exceptional service to our merchants through inbound calls.Key ResponsibilitiesRespond to customer inquiries in a timely and professional manner.Resolve...